Artisan Roast Reviews 

Tried the Swiss Water Decaf and honestly it’s one of the best decaf coffees I’ve had. Really smooth, sweet and butterscotch-like with milk. Definitely recommend getting whole beans and grinding fresh for the best aroma. It’s pricey, but worth it.

Waited 15 mins for a black coffee. Two servers, 9.30am, no urgency shown! I’m giving one star because they at least apologised for the wait.

I was on shift and thought I'd get a coffee for my colleague and myself. One person in front of me but still waited about 10 minutes to be served. There were two staff but one was delivering drinks to tables while the other was making coffee and taking payment. He said to me on a couple of occasions "one minute". No coffee, however nice, should cost £4.10!!! Especially if it's a diminutive cup. I asked for a latte and got the smallest cup I've had a latte in. It made me wonder what a flat white would look like in volume. But nearly a fiver for one cup of coffee!! Just as well I wasn't taking a pastry as well as even the most basic croissant was a similar price. So £8.20 was presented on the card reader with options to pay predetermined tips up to a whopping 20% (or custom). Not on your nelly at those prices and for that service. That whole experience was a heartsink for sure.

I recently thought I had cause to complain about a batch of coffee I received under the subscription scheme. Artisan Roast - Olivia in particular - were quick to respond, and dispatched a replacement bag to me. However, at the same time I stripped and cleaned everything in my set up, and ran test brews, and arrived at the ineluctable truth that the tainting of my coffee was due to the milk I was using. I shared this finding with AR and they responded to this idiotic customer with grace and courtesy. Great customer service from Artisan Roast!

Excellent Service and brilliant coffee

First tried 10 years ago on a Stag Do and never looked back

Hight recommended

Artisan Roast is a fantastic company with amazing customer service. Any time I've spoken with their team I've received a prompt and helpful response.

But, more importantly, the range of coffee and quality is brilliant. I love that the coffee ships with detailed information about the origin, taste profile and roast.

I use the monthly subscription service and love the range of beans I have been sent, both for filter and espresso. The rare collections offer interesting flavours and experiences in the cup.

Would highly recommend!

The best coffee you'll find in Scotland! Absolutely amazing quality, always fresh and shipped in a timely manner. Highly recommend them!

Lovely coffee and brilliant customer service. Been a customer for years - coffee is 👌🏾 (highly recommend Janzoon). The subscription platform is flexible and you can pause or skip deliveries without the need for emails or phone calls. Most of all, the team are lovely - when things go wrong, they make it right quickly.

I've been drinking Artisan Roast for years, ever since I went to one of their cafés on a trip to Edinburgh. The coffee is consistently excellent.

This weekend, I received a taster pack with three different coffees. Unfortunately a couple of bags arrived unsealed, but within one working day they sent out replacement coffees. They were really helpful, friendly and easy to get hold of. I strongly recommend them on all accounts.

Delicious coffee, helpful staff and my coffee arrives promptly in the post - perfect for a good start to the day!

Amazing coffee, reasonable prices and excellent express shipping! I’ve been using their subscription since 2021 and they never disappoint!

Keep up the good work!

I've ordered coffee several times and my experience has always been great. Excellent coffee, great range of choice, and very efficient and friendly service.

I've had a coffee subscription with Artisan for years and it's been consistently great, both the coffee and the customer service. I was born in Edinburgh, but live in London, and it's a lovely way to still feel connected to the celestial city.

I’ve been drinking coffee from Artisan Roast since it opened and ordering coffee regularly for years. The selection is excellent, delivery is quick and the service on the rare occasions there is a an issue, is impeccable.

I have been a subscriber to Artisan Roast for a few years now. I receive freshly roasted beans every fortnight; I opt for a batch of "Filter selection" and a batch of "Espresso selection", each of which varies on each delivery, so there's always a something new to keep it interesting. The quality is always fantastic; I have never received beans that are anything less than perfect.

Delivery is reliable; it has always arrived on the scheduled day and comes via Royal Mail.

The website has really nice instructional information about preparing the best brews and the shop has a great selection of coffees and other well-priced equipment, e.g. V60 filters at the lowest price I can find online.

On the couple of occasions where I have needed/wanted to reach out to the Artisan Roast team for assistance, I've had a very speedy and warm response.

5 stars

Really great company. Love the selection of coffee and subscription service.

The only coffee I buy! I try to support local when buying beans but unfortunately no coffee roasters in Aberdeen can compete with Artisan Roast, my number 1 go to who I recommend to all my friends. Their Janzoon blend is my favourite and monthly order! I've been getting Artisan Roast for over 2 years now. Their customer service is great too and very easy to get in contact with when required.

Great coffee and customer service. Sad that their Glasgow branch closed though.

Top class coffee expertly roasted and excellent service from Artisan Roast. Usually arrives quickly but on this occasion Royal Mail screwed up the delivery- they responded really quickly and sent replacements the same day. Great company to deal with