Arturia Reviews 

Absolute A-class support. No fuss, no unpleasantness, just straight up great and processional help with my issue. Long time since I was through such a pleasant process! ❤

I dropped something on an Arturia device of mine, it was 100% my fault. It broke a small glass panel and made using the device irritating. I assumed that was it, but on a whim, I emailed Arturia support, and they got back to me in less than 24hrs. In in less than 48hrs, they had already sent me a replacement part, which they only charged at cost, as in four dollars. I was amazed they took the time to address my concern, help me out, and with an odd request that was not their responsibility, on top of that. Truly top notch customer service.

Repaired my DrumBrute free of charge due to a defect, even though the instrument is 6 years old already!

These guys had great customer service would recommend them to anyone.

I've been always helped out and well assisted any time I reached them. They also gave me a huge help about with some old VSTi I owned and with this I solved a serious problem I had. They're very friendly and kind, honestly I don't understand bad review here. I don't think I'm the lucky one.

I contacted support after having an issue with my keylab. After support was able to confirm the issue, they helped get me started with a replacement process.

TALKING to support for 3 months. NO option for phone, just email!...They cannot support any software updates or installments. I have purchased software for years and they are not able to update anything. They left me dry and everything I purcase cannot be installed.

Great products and aftersale support, even technical issues get resolved honestly quick. Can recommend their software products to everyone.

I have a Beat Step Pro, Micro Freak, Key Step Pro and Key Step.

ALL great products and supported by a well resourced website.

Arturia just keep smashing it out of the park

I bought some plugins. i felt very good their service was great and they solved my problem. thank you

Three Comps and Pres you’ll actually use, turned out to be a solid name for the 6 included. Especially the 1176 and the Triapre. Glorious. Jupiter has also been a solid and lovely addition to my beeps and boops.

Customer service was outstanding the one time I ran into an issue.

Absolute pile of crap company!!!! Zero useful tutorials on how to "actually" do anything with their products...My third product i bought from them with no manual that actually tells you how to operate it!!! its going in the bin!!! do yourself a favour and get products with instruction manuals instead of buying from this lot!!!

What an excellent company. Not only their products are top notch, also if you have an issue, their customer service is efficient, kind and always ready to help. They went as far a posting me free of charge a small rubber cap I had lost on my keyboard. When so many companies are utter rubbish in offering assistance, is refreshing to see one offering full "old school" customer support.

I had trouble setting my Keylab Essential up and these guys were AMAZING at getting me through it. Awesome costumer service is my experience. And the Keyboard is amazing!

Purchased an excellent Arturia MIDI Controller (Keylab 61 Mk2) a few months ago and had reason to contact Arturia to purchase a replacement slider cap that was lost through my own mishap. The Arturia staff I had dealings with, Baptiste and Eduardo, were both superb and a replacement slider cap arrived a couple of days later at absolutely no cost to myself.

Nice to deal with a company that makes excellent hardware and software, backed by brilliant customer-focused support.

Arturia has exceptional customer support. I own 7-8 pieces of Arturia gear and have only needed to contact them a few times but each time I've received a response quickly and my queries have been resolved within hours with detailed responses. If only other companies had such great customer support.

The Arturia line of software instruments are outstanding, from FX to Software Synths.

I’ve been a user of the V Collection for a while, also some other products.

*Only losing a star because their loyalty to previous customers isn’t great, prices are still very steep when it comes to upgrading the V Collection.

Customer support team are amazing.
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I recommend Arturia to anyone looking for amazing Software Synths and Audio interfaces. Truly revolutionary performance.

I bought the Microlab 25, based on the good reputation Arturia has. But to my surprise, this midi controller worked partially (Only the pitch bend was sending signals). I tried everything. I have 25 years of experience producing and programing music, so I knew this gadget had a problem. I contacted Arturia for support, they suggested the obvious possible solutions, that of course, I had already try. Nothing worked. I sent them pictures and videos of the problem, they just didn't know what to do, and stopped responding my emails and phone calls.

Now I'm trying to return this thing and I'm having issues with that too. So this purchase has been a complete waste of time and money.

As far as I'm concerned (Pigments owner) I'm very happy with the product, sounds fantastic, I feel like it's new (concept wise) and I'm still exploring capabilities. The CPU charge is very effective and predictable despite my old computer, standalone version is super useful. Some minor bug but nothing really annoying. So far so good ;)

Next level, awesome stuff, cool features and fully integrated midi controllers with an eye for details.