Asbestos Sampling Reviews 3,531

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and ease of use, highlighting the straightforward process from ordering to receiving results. Many consumers appreciate the prompt delivery of test kits and the clear instructions provided, making the sampling process simple. The quick turnaround time for results and the detailed explanations are also frequently mentioned as significant positives, contributing to a sense of peace of mind for many users. However, some customers also noted dissatisfaction with the response time, particularly when expecting quick results. A few people experienced delays in receiving their results, which impacted their plans and caused frustration. There were also isolated instances where samples were not tested or delivery issues occurred, leading to a less satisfactory experience for a small number of users.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the excellent, quick, and efficient... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers praise the quick turnaround, with some... See more

Product

Consumers find the product to be positive, highlighting the ease of use and quick delivery of the test kits.... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers received their kits quickly, with... See more

Based on these reviews

Rated 5 out of 5 stars

This asbestos test kit was extremely easy to use. The instructions were clear, well-labeled, and made collecting the sample simple. Registering with Grey Scope Labs was quick, and I received an email... See more

Rated 5 out of 5 stars

Had a delay with test but was not fault of company but Royal Mail Taking 7Days to deliver sample. Customer service was A1. Maggie offered to send replacement kit which was much Appreciated. Howeve... See more

Rated 5 out of 5 stars

Ordered three kits and PPE with them, arrived quickly and instructions were very clear on how to sample. Their customer services were quick to respond (gold star for Maggie) when I realised I'd made a... See more

Rated 5 out of 5 stars

A very quick, easy and efficient service. Cost effective too for a single sample. Ordered testing kit Monday arrived Wednesday. Kit includes all necessary safety equipment and easy to follow instr... See more

Rated 5 out of 5 stars

From the minute I first contacted Asbestos Sampling, I was blown away by their professionalism and willingness to help guide worried punters like myself through the sampling process. Their customer... See more

Rated 5 out of 5 stars

I bought a sample online as a result of a Google search. I missed the fact that the company is based in the UK, but was pleased to discover that they have an office in the USA (PA). The lab costs were... See more

Rated 5 out of 5 stars

Posted on a Friday morning so only expected it to be received by them on Monday which it did. By 4:30pm I had my certificate in my email inbox. Top company and get the job done efficiently. 5 ⭐ compan... See more

Rated 5 out of 5 stars

Excellent service, from my sample being received to my results were less than a day! Easy to understand step by step instructions! Best of all I had the result I hoped for, no asbestos found! Makes my... See more

Rated 5 out of 5 stars

The process from beginning to end was faultless. Sample equipment arrived promptly and was easy to use. Poped the sample in the bags provided and returned them. The results were available within 1... See more

Rated 5 out of 5 stars

Returned quickly and clearly described the 3 samples I sent. I was advised of two different results inc one positive for asbestos and the type of asbestos it was. I would use them again.

Rated 5 out of 5 stars

The whole process what so straightforward with clear and safe guidelines to assist. We opted for the fast track service and had the results within a few hours - highly recommended!

Rated 5 out of 5 stars

Test pack was delivered quickly after ordering,instructions were clear and results were with us in 2 days. Very simple and efficient process

Rated 5 out of 5 stars

It was easy to follow the instructions and send samples. We used all the advice given and used the checklist provided. Results returned very quickly. Would use the service again and would highly recom... See more

Rated 5 out of 5 stars

Great experience with this company. Didn't have to wait to long for results to come in. Great Service and super happy the damaged ceilings are abspestos free.

Rated 5 out of 5 stars

Great customer service. Fast results and very thorough explanation of what the samples had in them. Thank you for giving me peace of mind!

Rated 5 out of 5 stars

A very quick and easy system for testing substances for asbestos. This company was very informative throughout the whole process and was extremely quick from sending kit, to receiving results. I woul... See more

Rated 5 out of 5 stars

Test kit with full instructions and safety clothing etc sent out in good time and results received speedily

Rated 5 out of 5 stars

Sent this on a Saturday morning and had my results back Tuesday morning. Luckily no asbestos found in the artex Great service.

Rated 1 out of 5 stars

One of the worst services ever experienced!! Do not touch is my advice. I trusted reviews - I should not have done that. All sounds nice and simple on the website and I suppose if you regularly... See more

Company replied

Rated 1 out of 5 stars

If you need time sensitive results, don't trust the 72 hour tag line. Not including the weekend, my sample has been sitting with them for 96 hours and I still have not received results. It's unfortuna... See more

Company replied

Rated 5 out of 5 stars

It was simple fast and cheap but don’t let that fool you. The service was excellent hopefully will not need to use again but if you need them use them can’t praise the service high enough

Rated 5 out of 5 stars

Kit was shipped out for next day delivery, including p3 mask and overalls. Register the kit on the website to get your code, write it on the bags, paperwork and packaging. Carefully collect yo... See more

Rated 5 out of 5 stars

Very quick and efficient service. The use of UKAS accredited test laboratories provides a high degree of confidence that the test results are correct.

Rated 5 out of 5 stars

The service received was excellent as was the communication. Clear instructions on how to provide a sample for testing. I would definitely recommend and use this service again.

Rated 5 out of 5 stars

Outstanding service from start to finish. Nothing was too much trouble. Brilliant and thank-you.

Rated 5 out of 5 stars

Very quick turnaround which most people will need once they decide they need a test. Clear instructions Ability to add samples to the same batch

Rated 5 out of 5 stars

Great instructions taking the sample. Quick and easy shipping. Quick turnaround.

Rated 1 out of 5 stars

Not sure yet ,sent samples 1 week sgo ,advised not received (typo) then confirmed received after i sent pod , Told today results should be later today but now i think buisness closed for the day (... See more

Rated 1 out of 5 stars

Received the kit from Amazon quickly , took the sample posted it to the company registered post. They tell me 8 days later that it's not been delivered . So the sample has not been tested. I have pe... See more

Company replied

Rated 5 out of 5 stars

Ordered the kit on Amazon and posted my samples off to them. Got an email when the samples arrived and then at the end of the day I got the results. Easy service to use

Rated 5 out of 5 stars

The procedure is straightforward and provides all the essentials for sample testing.

Rated 5 out of 5 stars

Very prompt to send out the kit. I had the results quickly, within a week of posting back the sample.

Rated 2 out of 5 stars

I paid for fast track but it still took a week to come back and only one of the two samples I sent was actually tested with no explanation.

Company replied

Rated 1 out of 5 stars

This company is a complete fraud! Do not waste your money. I should have suspected something when I discovered they didn't operate a phone line. I have used their chat help 3 times now to try and get... See more

Company replied

Rated 5 out of 5 stars

Simple process, everything you need to get a sample tested.

Rated 5 out of 5 stars

I was taking out some acoustic tiling in my late husband's studio and my neighbor noted that there might be asbestos in it. It was easy to send the sample and the response came quickly. Peace of mind... See more

Rated 1 out of 5 stars

Sent an urgent sample a week ago. Have heard nothing and had no response from their support.

Rated 1 out of 5 stars

Time is meaningless. 24hrs means >48 apparently but they still advertise as 24hr service. Also will downgrade your postage if they use a different lab. Samples sent on the Monday using the now 48hr... See more

Company replied


Company details

  1. Asbestos Testing Service
  2. Tool Store

Written by the company

Test your home or business with our simple easy to use DIY Asbestos Test Kit. We offer a fast, simple, cost effective complete solution with support 100% of the way. Each kit comes with all the personal protective equipment needed to safely take samples, all of which which meets or exceeds the guidelines as set out in the Control of Asbestos Regulations and the Health & Safety Executive. The Asbestos Test Kit is designed to be safe and simple to use, simple to follow instructions are included. Fits through most standard letter boxes. Text alert when certificate available and online portal to track progress of order. To find out safely, quickly and easily if material contains asbestos, we will provide you with the following: • DIY Testing Kit, suitable for home or business use • Accredited UKAS Laboratory certificate • 100% support throughout the process by our dedicated knowledgable team, use our live chat or pick up the phone • FREE Return postage


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 80% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

An affordable way to identify asbestos

An affordable way to identify asbestos. This is a great place to start to rule out some possible hazards in the home. The sampling process is straightforward, and turnaround time for the results is excellent. Great service for peace of mind at a relatively low cost.

June 2, 2025
Rated 5 out of 5 stars

Very happy with service

Ordered three kits and PPE with them, arrived quickly and instructions were very clear on how to sample. Their customer services were quick to respond (gold star for Maggie) when I realised I'd made an error in submitting my individual samples and all was resolved quickly. Results received and easy to understand. Would definitely use again as was much cheaper than hiring in a specialist.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Good service via Amazon

Ordered the kit on Amazon and posted my samples off to them. Got an email when the samples arrived and then at the end of the day I got the results. Easy service to use

May 2, 2025
Rated 5 out of 5 stars

There if you need them

It was simple fast and cheap but don’t let that fool you. The service was excellent hopefully will not need to use again but if you need them use them can’t praise the service high enough

May 1, 2025
Rated 1 out of 5 stars

Really poorly advertised as stating…

Really poorly advertised as stating results in 24 hours. What they don't tell you is this doesn't include the postage time and are reliant on Royal Mail to delivery speedily. This is not pointed out and but is mentioned on the website

May 1, 2025
Asbestos Sampling logo

Reply from Asbestos Sampling

Hi Richard, Im sorry to hear you think it was poorly advertised. We always test samples within 24hrs of it arriving with us - Unfortunately we have no control over the delivery service. We do state multiple times throughout the registration process that we recommend sending it back via a tracked service if urgent. On occasion Royal Mail 1st class doesn't deliver in a timely manner - this is frustrating for everyone involved but not something we can control.

Rated 4 out of 5 stars

Excellent Kit and Support – Just Be Aware of Possible Delays

Using this service was very easy and overall a great experience! I received the kit within a few days, and it included everything needed to collect the samples properly. The instructions and tutorial were clear and helpful, making it hard to mess anything up.

The only small downside was the turnaround time. It’s advertised to take a few days, but mine took a full week—I sent it off on Monday and got the results the following Monday. Apparently, there are delays with Royal Mail, but it felt a bit like an excuse. I think more transparency around potential delays would go a long way. Personally, I don’t mind waiting 7 days—I understand there might be staffing limitations—but it’s better to set realistic expectations.

That said, I’m still really happy with the service and would 100% recommend it! If you're looking for a reliable, affordable place to test for asbestos, this is definitely a great option.

April 14, 2025
Rated 5 out of 5 stars

Great, fast service - pay the extra for next day delivery though

Easy, fast and inexpensive way to find out if you have an asbestos problem to address. I would still wear suitable protection working with surfaces that get an all clear, just to be on the safe side, but I found I definitely had asbestos on three ceilings and it makes a big difference in the decisions I'm making on our renovation. I submitted two sets of three sample tests; 3 walls and 3 ceilings which allowed me to cover all of the wall and ceiling covering types in the house. The ceiling tests went AWOL but I contacted the supplier and they sent me a replacement in 24 hours, so great service even when the royal mail let me down. If I had to carry out further tests I would probably pay to send next day by 1pm as suggested in the guidance - an extra £8 is nothing to avoid the hassle of taking a second set of samples when you're only paying £50 anyway. Also, be careful with the sample bags; on my second sample I split a bag trying to open it - I think this was because I was wearing gloves when I opened it, so carefully open all of the inner and outer sample bags before you put any protective clothing on.

April 1, 2025

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