Ashbrook Roofing Supplies Ltd  Reviews 98

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent quality of the products, such as heavy-duty felt and other roofing supplies, which are often described as super strong and effective. Customers consistently highlight the competitive pricing, noting that they found good value and products that are hard to source at fair prices. The delivery service is also frequently commended for being quick, fast, and efficient, with many orders arriving promptly and well-packaged. Reviewers appreciate the excellent communication and helpful service, making their overall experience pleasant and satisfactory. However, some customers also noted issues with delivery, mentioning delays, damaged items upon arrival, or problems with the courier service. A few other people also felt that the cost of postage or delivery charges was high, and in one instance, a product was dispatched with a leaking top.

What people talk about most

Product

People report positive experiences with product quality, often describing items as great, excellent, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the swift and prompt arrival of... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the products as great, super... See more

Service

Customers had positive experiences with service, consistently describing it as very good, prompt, and... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and good pricing for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very helpful company who provided us with perfect roofing felt, sealant and nails. Their very useful guides, of how to complete the tasks, gave us the perfect platform to produce a neat, tidy and... See more

Rated 5 out of 5 stars

This company is fantastic. I was looking for good value, good quality roofing felt for my shed. Didn't think I could tick all the boxes but the heavy duty felt from Ashbrook is amazing. A great price... See more

Rated 5 out of 5 stars

Delivered 2 days after ordering. Came with 125 off 13mm clout nails. Well packed and undamaged. Colour I would describe as dark charcoal. Easy to cut with a Stanley knife and flexible to fit. Would b... See more

Rated 5 out of 5 stars

Stone chippings arrived a day later than originally notified, however, I did receive a message advising me of the delay. Good price with a very reasonable delivery charge. Pleased with my purchase.


Company details

  1. Building Materials Store

Written by the company

Supplier & Specialist of Everything Roofing Related. Ashbrook Roofing Supplies is a forward-thinking, adaptable and dynamic family-run business. As one of the UK's fasting growing, online roofing merchants, we offer a large range of quality roofing products from established and trusted manufacturers. Roofing products can be delivered from our depot directly to your door, or alternatively picked ready for collection at our depot via our Click & Collect service / Call & Collect service. We’ve worked hard to create a business model that best suits our customers, offering a traditional builders merchants trade counter, with a competitive online e-Commerce store, unmatched by other online roofing merchants.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

98 reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

Buying experience was smooth and easy.

Buying experience was smooth and easy.
The product was exactly what I expected.
The negative was that the courier let me down.
The product was meant to have been delivered on the Friday (I paid extra for this)
It actually turned up to me Saturday mid morning !
The contractor obviously couldn’t wait, so had to rebook them.
The staff at your end contacted the courier etc, and were really helpful.
I did get a refund on the extra carriage.
In summary, I can’t fault Ashbrook, s**t happens, but they done everything in their power to atone.
Would I use / recommend Ashbrook ? Yes I would.
Regards
Mark Starmer.

October 23, 2025
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, great communication and price the only downside was the cost of the postage/delivery charge which was way more than the cost of the goods.

October 27, 2025
Rated 3 out of 5 stars

Replacement Roof to domestic property

Roof tiles, membrane and lats replaced. The roofers workmanship was good, they were polite, tidy and worked hard. They were let down by the office staff who failed to order a skip and sufficient roofing materials and provided inaccurate information about this and when the roofers would be on site leading to delays and inconvenience. They also failed to send the guarantee and necessary information to the Competent Persons Certificate team in a timely manner and had to be chased a number of times.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Excellent communication, I was phoned within 10 minutes of my online order as the product was not available for next day delivery, I was given the option of a full refund or wait an extra 2 days. I chose to wait and was refunded the next day delivery charge immediately.
Excellent service, would definitely recommend.

August 26, 2025
Rated 5 out of 5 stars

This company is fantastic

This company is fantastic. I was looking for good value, good quality roofing felt for my shed. Didn't think I could tick all the boxes but the heavy duty felt from Ashbrook is amazing. A great price and super strong. Didn't rip when a gust of wind took it whilst installing, unlike the cheap stuff I usually buy (which actually costs more than Ashbrook's product..!!) Super fast delivery and Ashbrook are a real pleasure to deal with. So happy with this purchase.

August 28, 2025

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