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Rated 5 out of 5 stars

This company has been through some management and name changes, but the dedication to personal service has remained the same. Best place I know of to get reliable information concerning the products t... See more

Rated 5 out of 5 stars

I easily found my everyday sunscreen, Total Block spf 65 transparent, on their website. Besides having free shipping I have the assurance of having fresh products - expires in June 2017!!! No local st... See more

Rated 5 out of 5 stars

These products are amazing as my order was delivered within 3 - 4 days and I have seen a massive difference in my skin in just a few days of use.. My pores are no longer visible, my skin feels smooth... See more

Company replied

Rated 5 out of 5 stars

I recently received my order from Askderm. It was nicely wrapped, arrived early, in spite of all the snow in my area, and also came with some surprises I hadn't expected. I have ordered from Askderm... See more

Company replied

Company details

  1. Skin Care Clinic
  2. Pharmacy

Information provided by various external sources

askderm has over 2,300 skin care products, excellent customer service, free samples with every order, and free shipping on all orders over $49.


Contact info

4.9

Excellent

TrustScore 5 out of 5

449 reviews

5-star
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Rated 5 out of 5 stars

super clean!! I like it

Before I afraid it is too strong brushing on the face, but now after I try it, it is soft and perfect

March 9, 2015
Unprompted review
askderm logo

Reply from askderm

Thanks and have a great day!

Rated 1 out of 5 stars

Still no package

Well my product was supposed to arrive last Friday. And as of last Friday, my tracking information stated my package hadn't even left New York. I have no idea where it is, because nothing has been updated since last week. If it doesn't arrive by Wednesday I'll be placing a call to customer service.

March 9, 2015
Unprompted review
askderm logo

Reply from askderm

I am sorry for the delay in your shipment. It does look like the package has arrived in Anaheim CA and should be delivered shortly. We will continue to watch the tracking on your order to make sure it arrives safely. You can always contact customer service for order inquiries cs@onlineskincaresales.com or 800-393-3848.

Rated 5 out of 5 stars

great customer service

When I had trouble ordering online, I called customer service the next day and talked with the most pleasant, helpful salesperson. I ordered the product, was able to use the discount code from the night before, and received my purchase within a couple of days. Everything in life should be so simple and satisfying!

March 4, 2015
Unprompted review
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Reply from askderm

We are pleased, you are pleased!

Rated 5 out of 5 stars

Love askderm

Items shipped fast and prices are good. I hope to have more samples from big brands though.

March 3, 2015
Unprompted review
askderm logo

Reply from askderm

Thank you for your review and purchase!

Rated 5 out of 5 stars

Very Efficient

I ordered February 25th in the evening . I received my order on February 28th. I was very happy with the fast shipping. I also like the detailed email I received regarding my order which included a contact person for help if needed. I will definitely shop here again.

March 3, 2015
Unprompted review
askderm logo

Reply from askderm

Thank you for your review and your purchase. Have a great week!

Rated 5 out of 5 stars

I got a great deal.

I ordered an Altopalm Sunscreen and Nip Man Daily Power Moisturizer. Both products were ordered online, the site was easy to search including options to look low to high and high to low for the clearance items and all others. The package came very quickly, I used normal shipping, and it included my purchases plus some samples. I apparently got very lucky and ordered on a day a contest was going on and I had a surprise in my box for ordering that day. Talk about good fortune. I would recommend anyone to make a purchase here online, as I did. Simple, easy, and good for my skin. I'm happy. Thanks askderm.com.

March 3, 2015
Unprompted review
askderm logo

Reply from askderm

Thank you for your review and purchase!

Rated 5 out of 5 stars

Askderm Purchase

I have ordered several times from Askderm. Each time I have received my order promptly and correctly and at a discount from the regular price. I will definitely order from them again. I am very happy with the service.

March 3, 2015
Unprompted review
askderm logo

Reply from askderm

We are happy you are happy! Thanks!

Rated 5 out of 5 stars

Consistent and painless.

Basically, that sums it up! Consistency, efficient and easy!

March 3, 2015
Unprompted review
askderm logo

Reply from askderm

Thank you for your review and purchase!

Rated 5 out of 5 stars

fast and many discounts!

I used to pay for full price for my favorite but expensive products. But after knowing askderm, I only order from them because they often have discounts so I can save a lot of money! They ship fast too.

March 2, 2015
Unprompted review
askderm logo

Reply from askderm

Thanks and have a great week!

Rated 4 out of 5 stars

Lower price but different things.

When I received my order,I found it's different from my roommate's which was bought from another website with 20% discount.Though I bought it with 25% discount, the staffs contained in the set with the same original price is less than my roommate's.

March 2, 2015
Unprompted review
askderm logo

Reply from askderm

Thank you for your review and purchase!

Rated 5 out of 5 stars

Excellent service

Order shipped in less than 24 hours and arrived in less than 72 hours. Excellent response.

March 1, 2015
Unprompted review
askderm logo

Reply from askderm

Thank you for your purchase and have a great week!

Rated 5 out of 5 stars

Fast shipping

The shipping came when they estimated it would come

February 27, 2015
Unprompted review
askderm logo

Reply from askderm

Thank you for your review and purchase!

Rated 5 out of 5 stars

Great free products!

I received the product I ordered very timely and it was free shipping. Could not believe the free products that I received. Excellent - I will definitely order from Askderm again and would recommend this company to anyone.

February 24, 2015
Unprompted review
askderm logo

Reply from askderm

Thank you for your review and recommendations! Enjoy your week!

Rated 5 out of 5 stars

Prompt delivery and a surprise inside!

I recently received my order from Askderm. It was nicely wrapped, arrived early, in spite of all the snow in my area, and also came with some surprises I hadn't expected.
I have ordered from Askderm many times now and each time their services are exceptional. They offer discounts and always include a generous sample or two. I highly recommend AskDerm!

February 23, 2015
Unprompted review
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Reply from askderm

Thanks for your continued patronage!

Rated 5 out of 5 stars

Amazing in one word!

These products are amazing as my order was delivered within 3 - 4 days and I have seen a massive difference in my skin in just a few days of use.. My pores are no longer visible, my skin feels smoother and brighter already! Thumbs up to M2 products, love them already and recommend to anyone looking for a better product line that's also not too pricey!!

February 22, 2015
Unprompted review
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Reply from askderm

Thank you for your review!

Rated 5 out of 5 stars

A gift

I purchased this as a gift for my daughter. I have not given it to her yet, but I am sure she will be happy with it. The company was great, shipped quickly, no surprises and it appears to be a real Mia, not counterfeit. We will know for sure when she registers it.

February 21, 2015
Unprompted review
askderm logo

Reply from askderm

Thank you for your purchase!

Rated 1 out of 5 stars

HORRIBLE First Time (and last) experience

I ordered products from AskDerm-
Two of the products (one for a family member) were for FACIAL exfoliating (same product)
When they arrived the packaging stated that they are BODY exfoliators.
I called Customer Service and spoke to Karen. She was very nice and got the product and apologized profusedly for the wrong description online.
She then proceeded to tell me that she would refund the products and send me a shipping slip for UPS.
I asked her if she could send a US mail slip so I dont have to drive to UPS to return THEIR mistake. She said she will have her supervisor call me. That was days ago and I have not received a mailing label or a phone call.
Great company...I am going to stop payment for all of the items I received.

February 21, 2015
Unprompted review
askderm logo

Reply from askderm

I am sorry we were unable to reach you yesterday and will make sure we try again today!

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