Aspire Trade Services Ltd Reviews 86

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We hired Aspire to renovate our flat, including removing internal walls, fitting a kitchen, new floors, new en-suite bathroom... Ricky and the team were fantastic. Everything was honestly costed up... See more

Company replied

Rated 5 out of 5 stars

Had a Worcester Bosch boiler fitted by Aspire a few years ago and had it serviced by them every year since. Friendly, knowledgeable and professional staff. Turn up when they say they will and do what... See more

Company replied

Rated 5 out of 5 stars

Aspire Trade Services were excellent. Kyle and David were prompt, professional, friendly, thorough and tidy when they came to replace our boiler. Kyle explained everything they were doing and why. Tol... See more

Company replied

Rated 5 out of 5 stars

I had Aspire remove two storage heaters, a bedroom convector heater and a bathroom down flow heat and replace all but one of the storage heaters. They also removed and replaced an electric wat... See more

Company replied

Company details

  1. Plumber
  2. Bathroom Remodeler
  3. Bathroom Supply Store
  4. Gasfitter
  5. Heating Contractor
  6. Shower Door Shop

Information provided by various external sources

A medium sized family business that was founded and run by managing director Ricky. The business has went from strength to strength since its inception in 2012 and now employing 11 members of full time staff. The business has slowly grown year on year which has been from the help of our staff and satisfied customers recommendations. We are proud that our regular customers return to us time and time again for their plumbing and heating needs. In 2017 we moved our offices and expanded to new premises where we now have a boiler and bathroom showroom.


Contact info

4.8

Excellent

TrustScore 5 out of 5

86 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Have used Aspire for at least 10 years

Have used Aspire for at least 10 years. Great service and all the staff are knowledgable and efficient. A very reliable company

February 2, 2024
Unprompted review
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Reply from Aspire Trade Services Ltd

Hi Janet, thank you so much for the 5* review! Our team thrive on customer service and really appreciate the amazing feedback. If you have any further enquiries, please do not hesitate to contact us in the future. Thanks again, team Aspire"

Rated 5 out of 5 stars

Quick and easy

Quick, good work and thought about everything I needed to know. Well priced. Very happy

November 14, 2023
Unprompted review
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Reply from Aspire Trade Services Ltd

Hi Stephen,

We are really pleased to hear you are happy with the service. Thank you so much for the 5* review. Take care and stay safe, Team Aspire

Rated 5 out of 5 stars

A Patient and Amicable Professional

The plumber was not only good at his job but friendly and patient. After fitting the shower, he demonstrated features of the shower head that I wasn't aware of and pointed out useful things to know about the plumbing of my flat. Will continue to use Aspire as my go-to plumber. Many thanks!

October 12, 2023
Unprompted review
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Reply from Aspire Trade Services Ltd

Hi Cath, Our team are really grateful for the 5* review! It makes us smile knowing we have provided an excellent service. Take care, Team Aspire

Rated 5 out of 5 stars

Pleasant and efficient engineer

Engineer was efficient and pleasant. Nothing too much trouble

September 12, 2023
Unprompted review
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Reply from Aspire Trade Services Ltd

Thank you so much for the 5* review. Your support means alot to us. Take care and stay safe, team Aspire

Rated 5 out of 5 stars

Always very efficient and friendly

Always very efficient and friendly. Would recommend them

September 8, 2023
Unprompted review
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Reply from Aspire Trade Services Ltd

Thank you so much for your 5* review, and for being a loyal customer. Take care and stay safe :)

Rated 5 out of 5 stars

Absolutely best plumbers in Edinburgh

Absolutely best plumbers in Edinburgh, super professional customer service, good prices and high quality. Place of work left clean after job getting done. I cannot recommend this company enough. Thank you!!!

July 19, 2023
Unprompted review
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Reply from Aspire Trade Services Ltd

Dear Weronika, thanks so much for sharing your feedback regarding the work we carried out in your property. Our team are really grateful for the 5* review and look forward to speaking with you again soon! Take care and stay safe :)"

Rated 5 out of 5 stars

I found Aspire to be very good at what they deliver

I found Aspire to be knowledgeable, professional and very good at what work was done. We had them out twice once for a blocked sink and once for a replacement of the inner workings of our toilet. Both times we had the same engineer and he was really good. For the blockage, he took it personally at one point, and i had pictures of the T junction under the floor. he immediately recognized the type of junction and was able to unblock the sink in short order, after trying several other ways. The guy knew his trade! The toilet was routine and done in a neat and orderly way. Very satisfied and have already recommended Aspire to a work mate.

July 12, 2023
Unprompted review
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Reply from Aspire Trade Services Ltd

Dear Tom, thank you so much for the 5* review! Our team thrive on customer service and really appreciate the amazing feedback. We look forward to speaking with you again soon. Thanks again, team Aspire

Rated 5 out of 5 stars

Excellent boiler service and customer experience

I have used Aspire Trade Services for years. They are always friendly and knowledgeable and willing to answer all of my questions. They also show up when they say they will - might seem like a small thing to highlight but it is these small details that make a difference.

July 26, 2023
Unprompted review
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Reply from Aspire Trade Services Ltd

Thank you so much for the 5* review and being a loyal customer. Your support means alot to us. Take care and stay safe, team Aspire :)

Rated 4 out of 5 stars

Great boiler service

Have used them for years for boiler services - they offer a very decent, professional and reliable service.
Tried calling for a plumbing emergency a few months ago and wasn't given an appointment before weeks when my house was flooding.
So: would highly recommend for anything that can wait.

June 16, 2023
Unprompted review
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Reply from Aspire Trade Services Ltd

Hi Eleonore, our team are extremely grateful for the review. In relation to the plumbing emergency, we apologise that we were unable to offer an earlier appointment on this occasion as this was an extremely busy period for us. We aim to ensure we have a much quicker response time moving forward. Take care and stay safe :)

Rated 5 out of 5 stars

New boiler installation

We intially contacted Aspire to carry out an annual service for our central heating and hot water system. Two engineers attended on the appointed day to test the system and informed us that our boiler's heat exchanger had a small leak. They also pointed out that our system was designed for a larger property, and that a smaller, combi style boiler would be a more efficient and economical for our circumstances. They offered to quote for the removal of our dated, tank based system and installation of a brand new combi system. They also carried out a free general inspection of the water supply in our apartment.

After a few days we received quotations for two boiler models and for the work to remove the old system, and also to replace a faulty faucet in our master bathroom.

We were encouraged to get alternative quotes for comparison, but in the end, having received several quotations from other companies, decided to proceed with Aspire. Their quotation wasn't the absolute cheapest, but their responsiveness and willingness to patiently answer our queries assured us that they were the right choice for us.

We were given a number of dates for when the work could be carried out, and assured that the works would be completed over two consecutive days. After choosing our dates, Aspire's friendly engineers arrived punctually in the morning and got to work immediately. They kept us informed of the operation at all stages, and at no point were we inconvenienced in any way. The old boiler had been removed and the new one fitted on the wall by early afternoon on the first day with our gas and cold water supply restored, and with assurances that the hot water would be reconnected the following day once the boiler had been fully plumbed in and tested and our "Nest" thermostat re-installed. I am happy to say that all their assurances were fulfilled as promised, and the scrapped system was collected efficiently by their disposal team the following afternoon.

There was a minor problem with our new faucet, but this was promptly resolved without question as soon as I reported the issue and was due to a defective unit rather than any fault of the engineers.

I would like to convey our heartfelt thanks to the excellent team at Aspire and look forward to seeing them next year for our annual boiler service. I can highly recommend Aspire to anyone wishing to employ the services of an excellent and reliable plumbing and heating specialist.

May 9, 2023
Unprompted review
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Reply from Aspire Trade Services Ltd

This review has really made our day! Thank you so much for your kind words. We can't wait to share the feedback with the rest of the team. We look forward to working with you again soon! :) Take care and stay safe. Team Aspire

Rated 5 out of 5 stars

I’m very impressed with Aspire!

I’m very impressed with Aspire! I had a bathroom fitted a few years ago and they did an excellent job. Recently, Aspire installed an electric boiler and it was the same level of excellent professionalism that I received with the bathroom. From their customer service relationship team right through to their plumbers - I’m very impressed and grateful for their professionalism, quality of work and helpfulness.
Thanks again!
Neil

March 3, 2023
Unprompted review
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Reply from Aspire Trade Services Ltd

Hi Neil, It's great to hear such positive feedback about the team and we are extremely grateful for the 5* review! Thank you for being a loyal customer and we look forward to seeing you again soon. Take care and stay safe, Team Aspire :)

Rated 5 out of 5 stars

Used company to service central heating…Aspire

Used company to service central heating for the last nine years. Always professional and proficient in their work. Would totally recommend for installation and maintenance jobs.

March 1, 2023
Unprompted review
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Reply from Aspire Trade Services Ltd

Thank you so much for your 5* review, and for being a loyal customer. We look forward to keeping you and your boiler smiling in the future. Take care and stay safe :)

Rated 5 out of 5 stars

excellent service

friendly, polite and efficient.

February 13, 2023
Unprompted review
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Reply from Aspire Trade Services Ltd

Hi John, We are really grateful for the 5* review. We hope to see you again soon! Take care, stay safe and thanks again :)

Rated 1 out of 5 stars

disgusting and disrespectful

You need to know that this is how brian from aspire works by using our garden of our building to put his waste. It's such a disgrace and it's disgusting. He also is totally disrespectful towards the people of the building. dirty toilets, disgusting pipes, sharp wooden pieces, and also of course his personal lunch and snacks litters

October 10, 2022
Unprompted review
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Reply from Aspire Trade Services Ltd

Good morning,

Thank you for taking the time to leave your feedback.

We take customer satisfaction very seriously and our team are sorry to hear that you are unhappy with our service.

I have discussed your complaint with our bathroom renovations team and they have explained due to health and safety, we are unable to leave the rubbish in the stairwell as per your request.

The team have placed the items in an area in the communal garden to be collected daily by our waste management team and I have been informed that the rubbish is not causing an obstruction however, we appreciate having waste in communal areas can be unsettling for neighbours and will have the rubbish uplifted again today.

We also provided a Step 3: Bathroom Installation Preparation Guide prior to the works starting. The information in this helpful guide explains to our customers what to expect during the installation. We would be happy to send you over a copy of this, if you could provide your contact details.

Furthermore, we appreciate the points that have been made and again we would like to apologise for the issues you have experienced.

Moving forward our team would be grateful if you could contact the office on 0131 555 2416 to raise concerns. This will allow us to rectify your complaint in a quick and timely manner.

Take care and stay safe.
Team Aspire

Rated 5 out of 5 stars

Annual boiler service

Annual boiler service, quick, efficient and super-friendly engineer and great customer service from the Aspire office. Glad to use a local company.

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

Outside Tap - June 22

We wanted an outside tap fitted. Arranged for Aspire to have a look to assess, and delighted that it was fitted immediately. Absolutely no fuss, just a job well done.

June 21, 2022
Unprompted review
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Reply from Aspire Trade Services Ltd

Good afternoon Citadel Team!

You are more than welcome! Thank you very much for taking the time to leave us a 5* review and For being a loyal customer.

Take care and stay safe.
Team Aspire

Rated 5 out of 5 stars

Renovation of three bathrooms

Ricky and the whole team at Aspire were great from start to finish. They understood my brief perfectly, prepared a quote, agreed a timetable and stuck to it throughout. All of the tradesmen who came to do the work were friendly and clean. The overall finish of the work is great and totally transformed my bathrooms. I'm really happy with the work they did and I'd be happy to recommend them to anyone.

June 15, 2022
Unprompted review
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Reply from Aspire Trade Services Ltd

Good afternoon Greg,

Your 5* review has made our day and we are pleased that you are really happy with your new bathrooms!

Thank you for being a great customer!

Take care and stay safe :)"

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