Aspire Trade Services Ltd Reviews 86

Great service and good value for money - definitely recommend for boiler maintenance

Trustworthy and knowledgeable company. Wouldn’t go to another trades company now.

Have used aspire lots of times over the years have always found them to be trustworthy and reliable

I wanted to make people aware of this issue and warn them to stay away of this company as they are just charging and overcharging clients for the sake of it. They have left me without heating in half of my flat and refused to do anymore work to fix the issue which they confirmed the only problem is that they installed the boiler and the radiators incorrectly.
They just wanted to charge me for spares when they were not necessary and call outs.
We were told they would find a solution after confirming we had paid the second call out fee and once we paid the fee they said they didn’t want to do any more work for us. We do now have to call another company to fix what aspire trading services company installed before.
It is really sad that this type of company which clearly only wants to take advantage of customers is still trading.

I would give them 0 stars if possible. Please stay away from this company. We called them as the heating they installed didn't seem to work properly and after charging us for two call out fees (200£) they confirmed that the only issue was that they installed the radiators and boiler incorrectly.
We were told they would find a solution after confirming we had paid the second call out fee and once we paid the fee they said they didn’t want to do any more work for us.
It is really sad that this type of company which clearly only wants to take advantage of customers is still trading.

Absolutely honest and exceptional engineer came to give me a quote for a new boiler. I forgot to ask his name. Unlike the previous companies this guy pointed out that my boiler was quite new and no need to change as it would not benefit me in anyway. It’s so nice to get honesty and not get ripped off. I will be sure to keep this company in mind and not hesitate to use there services in future. To the owner your brother is a credit to you. Thank you

Had issues with an old shower no longer heating properly. Aspire replaced the part efficiently and quickly. The engineer went out of his way to get it fixed for me the same day.

The lads did a fantastic job, not only by sorting out the tap but also in adjusting the immersion heater which has been boiling over and venting into the cold water tank for years. By making this adjustment they have probably saved our tenants hundreds of pounds a year in electricity bills and put back global warming by a couple of months too!

I have to say, Ricky, that I am totally amazed by the work you've done in my house.

To carry out all that intrusive upheaval, in the middle of all my furniture and stuff, with such diligence and efficiency is impressive.
And with a minimum of fuss. In effect: no fuss at all.

Your guys are absolutely great to have around. I knew that, in a sense, from having seen them on building sites but now, once I have had them in my own house, I realise how good they are. Nothing is too much of an effort for them.

They are SOOOO hard-working, they just don't stop... And helpful, flexible, super-friendly. All the time.

And they seem really happy.

And all that is credit to you, and how you run the company, I reckon.

All the best,

Jens

Poor. I ended up cutting my hands and doing the job myself whilst being watched by their plumber at £65/hr. I got someone else in who had the required skill set.

I'm adding to the original review in response to the reply from the Aspire: I have no intention of engaging with you as the last time I did I was left with cut hands, a kitchen covered in my blood and no sink for four days. Trustpilot obviously have no problems with the review as it is still up.

I arranged for your company to change a sink out at £65+vat/hr. Your only advice was to buy a certain tap.

To say your plumber told me not to attempt to change the sink is untrue. He had already removed the old sink – so left with me with no option but to attempt it myself. He left the new sink upside down in an unsafe state. At no point did he warn me that the edges were razor sharp. After the bleeding had stopped, I checked the packaging which clearly states the edges are sharp and gloves should be worn. Leaving the area like this was unsafe.

As the area was covered in my blood, there was no option but to stop the job due to the danger from blood borne pathogens. I would never expect someone to work in my house in an area covered in fresh blood. I also needed to stem the bleeding and clean and dress the wounds before cleaning the area thoroughly. I was able to get someone else in with the required skillset four days later to complete the job.

Your plumber was in the house for one hour and was paid for one hour with no quibbles. The job had to be cancelled due to what I considered serious safety concerns.

Excellent and professional. I have used this company before and would highly recommend them for their services.

I am really impressed by this company. I recently moved house and wanted to upgrade from a hot water tank to a combi boiler. Aspire had been recommended to me by a friend and I will also recommend them based on this experience. The communication from the whole company was excellent. Chris, who installed the boiler, turned up when he was due and was very respectful of my home (covering carpets, cleaning up after he was finished etc). He also kept me updated as the job progressed letting me know how things were going and helped me learn how the boiler worked. Office staff were professional and replied quickly to any questions I had. I also felt it was a fair price for the amount of work undertaken and the added bonus of no problems along the way!

We needed a new sink for our small shower room. We walked in and the team were helpful and happy, had what we wanted and even organised someone to do an invisible fill on the old holes in the tiles. Excellent all round.

I had my boiler replaced which was a big job as it involved removing a hot water tank from a 3rd floor flat.

The guys were lovely and knew exactly what they were doing.

Will definitely use again in the future.

Just had the bath removed and a walk-in shower installed. I'd anticipated the usual "problems with tradespeople" but the whole experience was great. After the initial visit I was provided with a work schedule, a few hiccups were sorted without a fuss and the standard of the final job is very good. The office staff were fantastic at keeping me updated, and the workmen turned up when they said they would - a miracle I've never experienced before! Would definitely recommend this firm.

Replaced our boiler and pipework as well as fitting new floors and moving a wall to accommodate a new shower cubicle which they also fitted. Provided a full schedule of works in advance of starting and finished on time with not a single problem which is just as well as we were absent during the works. They have all of the necessary tradesmen in house and all of the work was completed to a very high standard. I would certainly use this company again.

I would have no hesitation in recommending Aspire Trade Services. They installed a new boiler and everything and everybody involved from the initial sales visit to the completion of the installation was excellent.

I'm so happy with my new boiler, with Chris and Declan, and the work they did while they were here. 

They were on time, smartly presented and always polite. They got on with the job in a calm, methodical way and while it took a long time, I never got the feeling they were rushing anything. 

Chris explained various things as they went along and did a great job explaining the new boiler and thermostat control before he left.

The quote I was given was competitive and fair, and as promised, there were no hidden extras so I paid exactly what I expected.

Could not recommend more highly!

The quote was very reasonable and cheaper than a lot of others. The work was done in one day and to a high standard. They rebuilt the kitchen cupboard around the new boiler which I was not expecting. One of the valves on the boiler leaked slightly after installation, but Aspire returned promptly to assess it. It was discovered that it was a manufacturing fault and nothing to do with the plumbing, so it fell within the boiler warranty. Aspire quickly arranged for the valve to be replaced under the warranty and now the boiler works fine. Overall I was very impressed and would use them again.