Helpful, approachable staff, not too pushy! Fairly quick painless purchase process. Followed up on all of our concerns including tracking down a hard copy of the car handbook. The car was extremely we... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
An absolute pleasure buying a car from Aston Vauxhall Sonny went above and beyond! The customer care we received by all the staff was excellent! Special thanks goes to Sonny who was the salesperson we... See more
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Thank you Aston Vauxhall for your excellent service. You have never let me down since 2018. My last experience was the best. I got the car l wanted with the support of Sony( the gentleman that supp... See more
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Having recently moved from Hampshire to Melton Mowbray I was looking for somewhere to take over the service and MOT of my 2015 Citroen DS3 which I have had from new and always had main dealer service.... See more
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Company details
Written by the company
Founded in 1989 as a family-run business, Aston Autopark has grown from humble beginnings to become one of the area’s most trusted automotive businesses. We began with just 11 dedicated team members—three of whom remain with us today—and have built our reputation through decades of hard work, honest advice and a genuine commitment to our customers. As the area’s longest-established franchised dealer, we’re proud to have served generations of customers while continually adapting to the changing automotive landscape. Our facilities have evolved over the years, incorporating the latest technology and equipment to deliver an excellent experience throughout the business. Whether you’re searching for a new or used vehicle, looking to sell your car, or require professional servicing and repairs, our experienced team is here to help. As an authorised repairer for Vauxhall, Peugeot, Citroën and Ford, our manufacturer-trained technicians can undertake everything from routine servicing and maintenance to warranty work, recalls and complex repairs. Our commitment to high standards has been recognised with multiple Vauxhall Customer Excellence Awards, reflecting our continued focus on friendly, professional service and customer satisfaction. Visit Aston Autopark and experience the personal service of a long-established, family-run business. Whether you’re buying, selling or maintaining your vehicle, we’re here to make the entire process as straightforward as possible.
Multiple Customer Excellence Award Winner
Written by the company
- Each year, a Customer Excellence Award goes to Retailers with the best combined score from the sales and service surveys.
- Vauxhall's Customer Excellence Awards recognise and reward top performing Retailers for the quality of service they give to you, the customer. You can expect highly professional and attentive customer service, with clear and timely communications at every step. We go the extra mile to help customers, and our award recognises the hard work that’s gone into our all-around service.
Contact info
Beler Way, LE13 0DG, Melton Mowbray, United Kingdom
- 01664410610
- sales.enquiries@astonvauxhall.co.uk
- www.astonvauxhall.co.uk
4.6
Excellent
3K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Curtious and very helpful staff
Curtious and very helpful staff. Taken home and brought back to collect car. Comfortable waiting area with drinks provided.
March 27, 2026
Reply from Aston Autopark
hank you for your review. We're pleased to hear you found the team courteous and helpful, and that the collection arrangements and waiting area made your visit more comfortable. Glad we could assist.
Fantastic service
Received a fantastic service for my electric vehicle. The staff were very professional and friendly, keeping me updated at all times and making sure I had no problems or questions. One of the few dealerships to still offer a collect and deliver for Motability customers. I would definitely recommend
March 27, 2026
Reply from Aston Autopark
Thank you for your kind review. We're pleased to hear you received fantastic service and that the team kept you informed throughout. It's great to know the collect and delivery service for Motability customers was helpful too. Thank you for your recommendation.
Aston most recently fitted a new clutch to my vehicle 🚗.very impressive from start to finish.
Aston most recently fitted a new clutch to my car the work and repair was done on time and to the best standards
April 9, 2026
Reply from Aston Autopark
Thank you for your review. We're pleased to hear you were impressed with the service from start to finish and that the clutch replacement was completed on time and to a high standard. Glad we could help keep you back on the road.
Reply from Aston Autopark
Thank you for your review. We're pleased to hear you received great service. Glad we could help.
Reply from Aston Autopark
Thank you for your review. We're pleased to hear you found the team personal, professional and knowledgeable. It’s good to know you had a positive experience with us.
Excellent service
April 2, 2026
Reply from Aston Autopark
Thank you for your review. We're pleased to hear you received excellent service.
5 star as always
February 27, 2026
Reply from Aston Autopark
Thank you for your continued support. We're pleased to hear you had another 5-star experience with us!
The sales team did a great job great…
The sales team did a great job great customer service from the buying the car on the phone to delivering it to our house on the and on time
April 21, 2026
Unprompted review
Reply from Aston Autopark
Thank you for your review. We're pleased to hear the sales team provided great service from your initial enquiry through to delivery, and that everything was completed on time. We appreciate your feedback.
Reply from Aston Autopark
Thank you for your review. We're pleased to hear you found the communication excellent. We appreciate your feedback.
Very happy
Very quick turnaround and booked me in at short notice, very pleased with the service.
March 27, 2026
Reply from Aston Autopark
Thank you for your review. We're pleased to hear we could accommodate you at short notice and provide a quick turnaround. Glad we could help.
A1 customer service
March 27, 2026
Reply from Aston Autopark
Thank you for your review. We're pleased to hear you received A1 customer service. Delighted we could help.
I just have to either ring or just pop…
I just have to either ring or just pop in and they get me sorted. I couldn’t get my phone to connect to the car. I had been trying for weeks. So simple just disconnect phone from the car and start again. So simple
March 20, 2026
Reply from Aston Autopark
Thank you for your review. We're pleased to hear the team were able to quickly sort the issue for you and get everything working again. We appreciate your feedback!
Helpful and approachable.
Helpful, approachable staff, not too pushy! Fairly quick painless purchase process. Followed up on all of our concerns including tracking down a hard copy of the car handbook. The car was extremely well prepared and presented on pick up. We had a small sensor glitch develop which was sorted within a day and dealt with under warranty, no questions asked.
February 27, 2026
Reply from Aston Autopark
Thank you for your detailed and thoughtful review. We're pleased to hear Sonny was able to support you throughout the purchase and make the process simple and straightforward.
It's also great to know our service team could resolve the issue quickly and keep you on the road with a courtesy car. We really appreciate your recommendation and your continued trust in us. We look forward to helping you again in the future.
Reply from Aston Autopark
Thank you for your kind review. We're pleased to hear you had a positive experience from start to finish. We appreciate your feedback!
Excellent customer service
Excellent customer service, service staff are polite and helpful, service completed and warranty issue diagnosed without fuss, reminders sent day before car was due in. Call to say when car was ready to collect, courtesy call afterwards to check all was ok.
March 12, 2026
Reply from Aston Autopark
Thank you for your review. We're pleased to hear you found the service team polite and helpful, and that everything was handled smoothly from diagnosis through to completion. It's good to know the communication and follow-up were helpful too. We appreciate your feedback.
Aston’s Melton Mowbray an excellent experience all ex mobility cars
Good service & help to get work done. Car returned sparkling clean , staff extremely helpful
March 13, 2026
Reply from Aston Autopark
Thank you for your review. We're pleased to hear you were happy with the service and support, and that the team were helpful throughout. It's great to know the car was returned to you in excellent condition. We appreciate your feedback!
As always
As always, outstanding staff with the upmost attention to dealing with the public in the most professional manner!
March 13, 2026
Reply from Aston Autopark
Thank you for your kind review. We're pleased to hear you continue to find the team professional and attentive. We appreciate your ongoing support.
A great team in customer service and…
A great team in customer service and explained everything clearly, and kept we informed throughout the day
March 13, 2026
Reply from Aston Autopark
Thank you for your review. We're pleased to hear the team kept you well informed throughout the day and explained everything clearly. We appreciate your feedback.
Reply from Aston Autopark
Thank you for your review. We're pleased to hear you found the service helpful and professional. We appreciate your feedback.
Bad experience
I purchased a used car on the 28th 2026 totalling £7000, 4 days later the car was returned due to engine failure. I have since been using a courtesy vehicle. We’re now on the 10th April and the vehicle is still being diagnosed. You don’t expect this when purchasing a new car.
I’ve had to contact the dealership on many occasions for updates.
The only positive experience I’ve had with Astons is the fact I’m driving a lovely courtesy car.
February 27, 2026
Reply from Aston Autopark
Thank you for your review.
To confirm, your vehicle returned to us four days after collection with a concern relating to engine idle fluctuation, which was causing a vibration. Our initial assessment suggested this may be a timing-related issue. As this was not evident during your test drive or our pre-delivery checks, it may indicate a setting that has shifted or a component that has developed a fault, which can occasionally occur.
We are currently carrying out further diagnostics, including testing the alternator, as this component can sometimes produce similar symptoms. Please be assured that we are working to identify the root cause and resolve this as quickly as possible.
We recognise that this situation is disappointing, particularly so soon after purchase. While issues like this can arise, we have acted promptly and positively to support you. As you know, we have provided you with a brand new courtesy vehicle at no cost during this time.
As discussed, if a fault of this nature occurs within the first 30 days, you are entitled to either a refund or the option to choose an alternative vehicle.
At this stage, as the matter is still ongoing and has not yet reached a conclusion for both parties, we would not typically expect a review to be left. We kindly ask that you continue to liaise with our Service Department, who will support you and keep you informed throughout the process.
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