astound.com Reviews 

They sent me flyers in the mail every 3 days for months, when I finally went to sign up, they said they had no record of the promotional offer that was printed on the flyer I was literally holding in my hand. I ended up signing up anyway, and on the install date the tech spent an hour messing around with the cables and then said my address was unserviceable because the cable outside running from the telephone pole to the house was damaged. I said, “so when can we schedule someone to come out and fix it?” They refused to fix their own infrastructure and instead blacklisted my address. I live in a dense city neighborhood, everyone else on the block has cable running to their house and are all getting the same flyers. The fact that they blacklisted my address because they’re too lazy to splice and run 20ft of coax cable from the telephone pole is insane.

They "sell" you smoke & mirrors. TOTAL RIP OFFS!! Stay away from the Salesmen a plethora of LIARS!

Been having weather related issues for over a month. If the temperature gets to around freezing or below we would lose internet entirely. Called customer service several times, they insisted they needed to come in my house. I finally got someone to understand that freezing temperatures means outside. So they set up a work order for someone to come out, no appointment because they where coming to check the box at the road. After several days I called again and was told , yes there is a work order but I would have to give them 3-5 business days, that was on a Monday or Tuesday. Friday I called again and was told there was no work order. Since one agent confirmed there was an order I have to assume it was cancelled without my knowledge and I was not notified. I could not get them to set up another work order to do just the box at the road, they said it had to be 1 P.M. to 5 P.M. and someone had to be there. I said OK, because I had no choice. The day of the appointment came, around 5 P.M. I get an automated call saying the tech was on there way, they show up around 5:45. I tell them what is going on and he checks the cable at the box. he says he is getting all kinds of errors, not surprised. He comes up to the house to check there, but then decides he doesn't want to "risk" loosening something under the heatshrink, no problem, the issue is obviously at the road. He says he will right the work order so someone will come out and fix it, I thought that was why HE was there. A while later he comes back to the house saying his supervisor said he could not make a work order if he did not come into my house to check there. Seriously? That means checking a fairly new cable that goes about 15 feet from the underground cable to my modem. Remember, he didn't want to bother checking the underground cable that came up by my house, but that fairly new cable under the eves of my roof, protected from weather, that has to be checked from inside my home HAS TO BE CHECKED before they would fix THEIR equipment at the road. Put another way, we're not fixing OUR equipment unless you let us in your house. I was livid, but I let the tech in, guess what, no problem, can you believe it, a nearly new 15' cable with no issues. Because of all this BS my family has gone without internet the better part of everyday for going on two months, and we are still waiting for the repair. I was told the reason for the intrusion was to prevent "wasted" trips. What about the time "wasted" checking a perfectly good cable, or the time "wasted" talking about the invasion. Or the "wasted" trip just to verify the weather related problem at the road that I told them about. This company is so worried about nickels and dimes they forget where their income comes from.

Been a customer of RCN-Astound for 30 years. Dropped the cable because of monthly increase. Kept high speed internet, phone and email. Now I am being charged $14.99 a month for phone service because I am no longer part of a bundle. Spent two hours on the phone with customer service. No satisfaction there, no offer of recourse. That's what being a long terms customer gets you.

I've had a few frustrating bad experiences with Astound post-transition from RCN, but they are still the best company I have had as a service in my lifetime. They have the highest mbps, lowest costs and their customer services can sometimes be immaculate after an hour wait, if it doesn't disconnect or someone doesnt hang up.

Yes, they are imperfect, I have raged when they would cut your internet out and not have good reasons, but many of the issues were wire problems that were creeating interferance and were resolved without cost at one point by RCN (later Astound).

At&t throttles you and their internet and cable sucks entirely. i even had the home installer guys tell me they purposely throttle some older folks, which didn't come at a surprise, but I didn't need the low standard inernet anyway. I am glad I never stayed with them. Xfinity is the worst in human history and I'm confident it is impossible to lower the bar below them for a company. They attempted to create deals similar to RCN/Astound and they still failed immediately. The worst possible internet/cable company but I had to rety them since the yhad a deal and they were the only available in the area. Sorry for other companies I could not try, they were either forgotten, unknown, or not in my area to try them out. If astound comes back out to my area in my city again, I'll switch to them in a heartbeat.

Switched from ATT Astound keeps dropping many times per hour and at least once per week. I have been calling them on a weekly. Another technician is coming out tomorrow - second time in two weeks. I am trading stocks and need a dependable internet connection. ATT is looking good in comparison

Technician arrived this morning and said there was a loose connection which he fixed. Received call from regional tech and discovered another problem which was fixed. Hopefully it solves the problem.

Almost three weeks later, internet is working fine.

I went to Astound from Xfinity because Xfinity was 2 much money. I am saving a lot of money with Astound but, apparently I sacrificed a lot of technology in doing so. They have no voicemail app so I get my voicemail the old fashioned way, by using a notification on my phone or dialing my own number. This is a practice from at least 5 years ago. All the major carriers have an app.

Their live stream app Astound TV + only works on a few devices. I will not work on my laptop because it is a VERY limited list. I could get live streaming and streaming the entire time I was with Xfinity on all devices which was at least 10 years. It was one of their perks I liked.

Astound, stop marketing your product as competitive with other carriers when your technology is way behind the times.

They hiked the bill by 164% from $47.88 to $123 for 300 Mbps internet only service. They hid the 2-line notice at the bottom of 4 page bill

3 months with no internet and they still can't fix the issue. I have spent 50+ hours trying to work with them with no solution in sight. They are the worst!!!

Tried to signup for home svc.
Customer person could not be understood. I gave up after a very long call

when I went to cancel my service I was told my service would be cancelled at the end of next billing cycle.

One word TRASH….🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🤔🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️

MY EXPERIENCE WAS FANTASTIC!!! MY CABLE BOX STOPPED DURING THE 3RD QUARTER OF THE RAVENS GAME. I SCHEDULED AN APPOINTMENT YESTERDAY AND THIS ANGEL,* TAJAE* CAME TODAY AND FIXED IT!! WHAT A GENTLEMAN!! IT TOOK HIM ABOUT 10 MINUTES TO ACCESS THE PROBLEM, TURNED OUT THE PLUG INTO THE BOX,WAS DAMAGED AND HE FIXED IT RIGHT AWAY!! WHAT A KNOWLEDGEABLE YOUNG MAN, TAJAE!!! NOW I CAN WATCH MY EVENING NEWS!!!THANK HIM VERY MUCH!!!

From the bottom of my heart do not use astound internet, my family has been with them since they were still broadstripe. If you do anything that someone online says once in your life DO NOT USE ASTOUND. Same issues same outages. I dont care if the internet looks fast or the price is good, IT DOESNT MATTER WHEN THE CONNECTION ITSELF IS TERRIBLE. Spotty spotty and outages galore. Internet has been out for 8 DAYS. We have called them several times and they just reply with "we will send someone out" and the internet gets better for a little then completely disappears again. It is too inconsistent. DO NOT USE ASTOUND, use any other ISP for the love of god!

I was misled; I was not given the option to set up autopay while the TWO installers were here. They instead told me I had to wait for something in the mail, which never came. I couldn't get in to pay online myself, as I had no statement or billing information sent to me. To talk to a representative, they require $10, which is insane. I finally had an afternoon off and could call their help line (35mins on hold) and was on the hook for almost $240 dollars because of A) late fees and B) being told that the $30 a month I was given as a price is for ONLINE AUTOPAY only, which I wasn't even given as an option when I asked the reps, to their face, how I should pay my bill. I, instead, owe $40 a month, and now that I've finally gotten autopay set up, it takes 1-2 months for autopay to kick in (bullshit). Absolutely awful experience.

Internet was very unreliable, going off for hours at a time. Technician came out to check it and said he couldn't find anything wrong. The next day I had to call him back because it was still going off for hours at a time. THis time they charged me $80 for the technician and it worked for a few months before starting the same pattern of going off again.

Service was canceled on the 2nd of the month but I had to pay for the rest of the month until the end of the billing cycle. The day after my billing cycle ended, they charged me $635...$515 for equipment and $120 for another month's service.

I would not recommend Astound for internet service.

I have had intermittent service for about 2 months. the service has gone out about 8 times. Most of the times the service return with time and repeated power cycles. I call Astound and it takes a few days for them to physically come out. Service technicians have been out twice. Initially, I did cancel their service call when the service returned, but now I need them to come out again. Getting quite tired of this. Very poor customer service. I wish I could give them less than one star

Recently moved off of astound due to shift in location. Here's my experience and timeline of events

1. The company changed my policy from under me because they no longer were offering the same policy.
2. I was forced to contact the company to resolve the issue. They never reached out to me but instead turned my internet off entirely.
3. My contract was scheduled for roughly six more months and I was making payments on time. Magically, everything was okay again after speaking with them and making no changes. In this same call, I told them I am moving out a little past the end of my contract
4. I move out and a couple months later realize astound is still charging me
5. They partially refund me, about 10% of the cost I overpaid, didn't give me a choice in how to receive it, and I eventually get a debit card in the mail with the funds
7. Despite saying in the physical mail that I can opt to get a physical check, the support agent I spoke to said it isn't possible since I already received the card.
6. Now I'm stuck in a shit situation because my bank doesn't accept direct deposit through debit, I don't want to sign on as a user to this wack debit card, and I can't even leverage venmo to take out the funds. In order to access the money, I bought an amazon gift card with the funds for myself.

I want to like Astound, but good god this experience has been absolutely awful

they just killed my email address, so I lost all my emails, all my purchase orders, all my contacts and my calendar....I would give it a negative 100 if I could