As We Change Reviews 

1,983
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I miss As We Change!! AWC sold the perfect black stretch pants with tummy and hip and thigh support. Cannot find anything like them anywhere!! Can anyone help??

Company replied

Rated 4 out of 5 stars

It seems a lot of catalogues are charging much more for foreign made clothing and shipping and returning because small communities have closed all of their stores. We older clients do not order on co... See more

Rated 5 out of 5 stars

I had to buy this pillow for the 2nd time because the old one (around 20 yrs) couldn't hold together any more. It's very comfortable to sleep on and besides saving my face, it keeps the big pillow fro... See more

Rated 5 out of 5 stars

Great catalog, great company. I ordered during the Retirement Sale and received my order in perfect condition and shipped quickly. Please let all your customers know where to shop now. Thanks! As we... See more

Company details

  1. Clothing Store

About As We Change

Written by the company

The As We Change® catalog was launched in 1996 by three San Diego businesswomen aged 40-50+. The catalog was an outgrowth of their own age-related interest in changes that can occur at midlife—including those surrounding perimenopause and menopause—and of numerous conversations they had with women across America about the need for information and products to help women understand and manage changes associated with the normal aging process.

As We Change is the first national mail-order catalog to focus exclusively on the needs and preferences of women age 40+, providing a private and convenient place to turn for products and solutions. The quarterly print catalog, which reaches millions of women annually, offers a variety of high quality, well-researched products including nutritional, beauty, skin care, exercise, lifestyle, and personal care. Internet retailer www.aswechange.com, launched in 1998 in response to the growing number of women turning to the Internet for shopping, mirrors our print catalog and offers many of our most popular products online.

Every product has our guarantee of your complete satisfaction. Our print catalog and Internet site are designed to help you-- and us-- experience midlife in a whole new way…as we change!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

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Rated 1 out of 5 stars

I was very disappointed that everything…

I was very disappointed that everything I ordered was the wrong color. I had to wait longer than expected for the order to arrive. Then It was an ordeal to call, to wait for 2 more days for a mailing label-I was told it was going to be UPS but it was for the post office, finally find a time to get to the post office during working hours, and send off the package. To my knowledge it will now take them weeks to process the return and send a replacement in the right color. All of this because it was packed wrong to begin with. I'll never order from As we change again. the customer service agent had no fault in this, he simply had no power to do anything about it because the system is set the way it is set. The item was incorrectly coded - but I'm the one still waiting weeks and weeks for the order to hopefully arrive correctly.

May 20, 2019
Unprompted review
As We Change logo

Reply from As We Change

Hey P.,

I apologize that you received the wrong color of your item. After reviewing your purchase, it appears that you had selected the regular blonde color on our website and our notations show that you instead wanted the light blonde color. Normally, because this was your selection you would be responsible for the return postage cost. I see that as a one time courtesy, the return label was mailed to you. When the return has been received we will send an email confirmation. This can take about 2-3 weeks for us to receive and process the return shipment.

Carter P.

Rated 5 out of 5 stars

Always reliable

Always reliable. No problems with orders or deliveries. Can count on them regarding products and good prices.

May 14, 2019
Unprompted review
Rated 2 out of 5 stars

sizing

The garments ordered were of the same size, however, one was at least one size smaller then the other...I kept the same but am disappointed in them. will donate them to others as I am sure they will not fit the individual I had ordered them for. The service was acceptable and expedient...the product was not.

May 14, 2019
Unprompted review
As We Change logo

Reply from As We Change

Hi Patricia,

I am so sorry that the items you had ordered arrived with this issue. Because your order was placed prior to 5-8, we can still accept the wrong sized one back for an exchange order. I do hope that we can serve you better in the future.

Carter P.

Rated 4 out of 5 stars

I received the wrong product

I received the wrong product, called, and they rectified by sending me correct product!
I asked if I should return the incorrect product...said I could keep or give away.
So I am satisfied & will purchase from As We Change again!😊

May 13, 2019
Unprompted review
Rated 3 out of 5 stars

My original order

My original order, although receiving a PO number, was never actually entered in your system. This went unnoticed until I called to find out where my order was, three weeks later!! I was told that the order was not in the system. I then had to replace the entire order from scratch. And then I was asked if I wanted to pay for extra fast shipment!!!!! That should have been done at no charge to me, instead of expecting me to do that. Not very good customer service.

May 11, 2019
Unprompted review
As We Change logo

Reply from As We Change

Hey Dean,

I apologize that we did not receive your order online from PayPal. If they do not forward us your order information, we do not have a record of the order to send to you. We are not able to expedite shipment of the order at no cost, as this is required by the shipper.

Carter P.

Rated 2 out of 5 stars

Backorder again

Product I want (Elyte cotton incontinence pads)is once again on backorder. This is the 2nd or 3rd time. I understand the product is hard to get, but I have repeatedly told Customer Service to keep the order open. Last one was cancelled in error. When I ask to speak with whoever does the purchasing for this product, there is no one to transfer me to, nor is there any other number to call for information on why this product is repeatedly hard to get.

May 1, 2019
Unprompted review
As We Change logo

Reply from As We Change

Hey Marcia,

I cannot apologize enough for the delay due to the backorder. There are times where we temporarily sell out of an item faster than anticipated. This is one of those instances and we truly apologize for the inconvenience. We are working on getting that stock in and the order out to you. Stay tuned as a shipping confirmation email will be sent when it has left our warehouse!

Hope your day is great and we look forward to serving you in the future!

Carter P.

Rated 3 out of 5 stars

The product purchased is meant for…

The product purchased is meant for someone with a small breast size - which was not noted in the catalog. Therefore, very limited success with this product.

April 30, 2019
Unprompted review
As We Change logo

Reply from As We Change

Hi Kiki,

I apologize that the item you had purchased did not meet your expectations. I have forwarded this feedback to our merchandising team for further review. We appreciate your honest comments, and will use it to improve for the future.

Carter P.

Rated 2 out of 5 stars

I recently purchased the Silcskin eye…

I recently purchased the Silcskin eye and lip pads to reduce wrinkles. I used them around my lips only. They worked great the first night, but after that, they fell off during the night. I was so disappointed. I used as directed, on clean, dry skin.

April 26, 2019
Unprompted review
As We Change logo

Reply from As We Change

Hey Amy,

I apologize that the SilcSkin pads did not retain their adhesive property after their first uses. This can be caused by a few factors, depending on usage and skin conditions. To rejuvenate the adhesive for this item, try washing the product after use. The set itself should last 30-60 days depending on use. If the issue persists, please contact our customer service team for further assistance.

Carter P.

Rated 1 out of 5 stars

Item ordered is poor quality

Item ordered is poor quality, unreliable.

April 24, 2019
Unprompted review
As We Change logo

Reply from As We Change

Hey Paula,

I apologize that one of your items did not meet your expectations. I have noted this on your order and will pass the feedback to our merchandising team to be reviewed. I do hope that you can give us the chance to better serve you in the future.

Carter P.

Rated 1 out of 5 stars

Third Wrong shipment

We place the order for
Order #SO229990075
Envy™ Wig Kris Style 355189
Style: Cinnamon Raisin
Quantity: 1

This situation has been going on for over 3 months now.
When we placed the order the wrong style wig arrived.
After communication with AS We Change, they arranged from the wig to be returned and immediately replaced it. However the second wig was also the wrong style.
Again we contacted As We Change's Customer Service. This time they said they wouldn't ship us a replacement until we returned the second wrong wig, which we did immediately.
Four weeks later the third replacement wig arrived, but this also we the wrong style.
Really, is this a way to run a business.
We've contacted As We Change and asked for a manager, who wasn't available.
They are going to send us a 4th replacement. Which we hope will this time be correct.
At this point As We Change should have give us the wig for free.
Sad, very sad.

Frances Wagner

April 23, 2019
Unprompted review
As We Change logo

Reply from As We Change

Hey Frances,

I am so sorry that you have received the wrong wig once more. I have reviewed this issue and it appears that our supplier has sent the exact same style wig the last 4 times. At this time, I believe that either the color you are expecting or the style cut you are expecting is different than what the Kris style how the Cinnamon Raisin color appears. I have noted on your account that if we get another replacement request, our supervisor team will insure that the Kris style in Cinnamon Raisin is sent.

Carter P.

Rated 2 out of 5 stars

None of the items was what I wanted

None of the items was what I wanted. All the items was to large, and I order small sizes. I had to send all items back, and had to pay 11.00
Dollars to send them back.
Sorry, but never again

April 19, 2019
Unprompted review
As We Change logo

Reply from As We Change

Hey Arietta,

I apologize that the items you had ordered did not meet your expectations. I have noted that you returned some of the order. When the return has been received and processed, we'll send you a confirmation via email. We do also offer a way to save on the return postage, and that is with our UPS return label found here:

https://www.aswechange.com/aswechange/customerservice/webonlyreturns.aspx

I hope that you have a great rest of your day!

Carter P.

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