Athema Reviews 

191
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Darren managed to get me a Netgear product that was really difficult to get hold of - even from the manufacturer. His perseverance and commitment was brilliant, and he kept me up to date all the time... See more

Rated 1 out of 5 stars

I bought a printer which broke down. The paper stuck, and they asked me to send photos, which I did, they then told me I pulled the paper out the wrong way. Which I didn't, also the paper should not... See more

Company replied

Rated 5 out of 5 stars

Our printer is used in a workshop environment and consequently get a bit of hammer, get dirty and so getting reconditioned or graded options is sensible for us. Never been let down, great communicatio... See more

Rated 5 out of 5 stars

We needed some additional memory for our server and after a Google search came across Athema. Their price was extremely competitive against other retailers which seemed to good to be true. I e-mailed... See more

Company details

  1. Computer and Accessories Store

Information provided by various external sources

Reseller for a wide range of IT related products, such as toners and inks, refurbished printers and consumables and exdemo products.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

191 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(191)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

5 Star

Excellent company to order from, love the website, its easy to use. I especially love the coffee break tab at the bottom of the site, hahaha. Yes we do all need a break once in a while.
The reason for my review? I requested a copy of an invoice for an order one of my colleague raised and got a response in 3 minutes!!! That's amazing customer service right here.

Thanks Darren L, you have made my day.

T L C

September 6, 2021
Unprompted review
Rated 5 out of 5 stars

Delivered as ordered

Items delivered were what we ordered. Items were initially out of stock but we were notified when they came back into stock.

This is the second lot we have ordered in recent months, but this was not due to an issue with the product.

August 2, 2021
Unprompted review
Rated 5 out of 5 stars

I was quite nervous ordering off a…

I was quite nervous ordering off a supplier I didn’t know. Honestly I could not have had a better experience. Product was delivered in a super fast time. I will be ordering again when the time comes. Thanks

June 28, 2021
Unprompted review
Rated 5 out of 5 stars

Happy customer

I ordered a new replacement battery for my Lenovo laptop as the original one had died. Darren was helpful in answering the questions I had ahead of purchasing and sent me over the battery in good time. Packaged well and securely in its proper Lenovo box and battery is brand new - really pleased with it, and to be able to use my laptop again without total dependency on cable/mains!

June 16, 2021
Unprompted review
Rated 5 out of 5 stars

Really great to deal with!

I've dealt with Athema a few times now, and they I would definitely recommend them. We've bought new equipment, old equipment, and had some old printers refurbished by them. They're replies are always prompt, and I've never had a problem getting them on the phone either. All round nice Company! They're really great to deal with.

June 9, 2021
Unprompted review
Rated 5 out of 5 stars

Really helpful

Darren was really helpful when I had issues with my printer. Offered advice without requiring any commitment on my part and eventually resolved my issues. Recommended

June 7, 2021
Unprompted review
Rated 1 out of 5 stars

Swift delivery and a good price but…

Swift delivery and a good price but zero technical support.

Edit in response: A disingenuous and unkind answer from Athema. I described the simple problem precisely and was told frankly that they did not know the answer and I would have to talk to the [Japanese] manufacturer of the product that they sell. In fact I was able to solve the problem through RS Components, who have a wide variety of cables and adaptors, with clear technical descriptions.

April 9, 2021
Unprompted review
Athema logo

Reply from Athema

Sorry to hear this, we cannot offer techical support on how to connect your laptop to a screen i'm afraid as connection vary from system to system.

Rated 5 out of 5 stars

Great scanner, great value.

Thank you for supplying me with a scanner that is not only good value but does the job perfectly.
Next time Im looking for tech I will definately check out your site again.

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent overall

Usually, when you don't need the cartridge urgently you order it and then you fold everything carefully to somewhere at the back of your head...so after a week or so receiving it you are amazed and recall that you have actually ordered it. Well, I was amazed this time around that the package with the cartridges arrived even before I would manage to box my thoughts up and forget about actually ordering it. I honestly was not expecting it to arrive that quick - great service, completely unexpected! But I managed to loose the invoice and also that was not a problem; contacted Athema by email and again, the quick response including the attachment was surprising. I trust that these are results of hard work and good team work, really focusing on their customers and customers' requirements.

February 11, 2021
Unprompted review
Rated 3 out of 5 stars

My ex demo immediately needed £28.00…

My ex demo immediately needed £28.00 spending on an adaptor. I should have been informed. Poor service including a curt, side step reply when I contacted them. This is additional edit after being told 'perhaps a phone call or email should be sent before confirmation of purchase ' Defensive rubbish again from the wonderful blunted service desk.

January 28, 2021
Unprompted review
Athema logo

Reply from Athema

Hi there, the screen was an Ex Demo model, the Lan Adapter is an optional extra and is not supplied with the screens. Perhaps a phone call or email should have been sent before submitting the order to confirm?

Rated 5 out of 5 stars

Once again "Frontman Darren" has…

Once again "Frontman Darren" has excelled by producing a vintage HP Deskjet and delivering to me within 5 days [including the Xmas Covid postal delays].
This is my 4th printer from this remarkable company who have no equal in the on-line market.
Well done Athema !
Tony Greenwall.

December 23, 2020
Unprompted review

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