That an additional tyre, which had an undiscovered gash, was able to be replaced at the same time as two pre-ordered tyres were fitted. This was very helpful, as I needed to make a long journey later... See more
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Fast efficient service with added bonus of digital check up and visual inspection of car .Brought car in for inspection unannounced and booked car for exhaust replacement next morning.Staff very helpf... See more
Very helpful and professional and knowledgeable about their services and products.No hard sell either unlike so many places out there.Would definitely recommend, made me feel like a valued customer
Company replied
Free tyre check highlighted a problem. New tyre ordered and arrived next day. Fitted quickly and efficiently. Great customer service.
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Company details
About ATS Euromaster - Frome
Written by the company
Tyres, MOTs & Vehicle Services at ATS Euromaster
At ATS Euromaster you’ll find everything you need to keep your car in peak, roadworthy condition including services, tyres and checks. This is all backed up by our team of highly-skilled technicians who are on-hand to provide you reliable advice, an unbiased service and a competitive price.
ATS Euromaster has been around since 1965 and in that time we’ve tirelessly committed ourselves to providing you with a service that is second-to-none.
When you come to ATS Euromaster, you get:
- More than 50 years experience
- Tyre brands known and trusted the world over
- More than 235 centres across the UK
- Access to the 14-country strong Euromaster network
- A guarantee on parts and services provided
- OEM or better parts used at all times
Choose from some of the world’s most trusted tyre brands for your vehicle, or see the full range of car tyres available. You can also find cheap tyres with our range of stock clearance tyres including leading brands such as Michelin, Pirelli, Continental and more! If you're looking for a specific type of tyre we also offer winter tyres, all season tyres and run flat tyres.
Our highly-skilled technicians are also happy to provide you with a wide selection of car services that help keep your car happy, healthy and roadworthy. You can book your MOT or next car service online with hourly appointments available.
Contact info
Marston Trading Estate, BA11 4BG, Frome, Somerset, United Kingdom
- +441373462342
4.5
Excellent
49 reviews
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A total lack of customer service...from the ATS Euromaster HQ
Earlier this year I had some aftermarket brake pads fitted to my wife's Audi A1 at which point I noticed a distinct rattle from the front end of the car when going over bumps. I took the car to Audi who diagnosed that the aftermarket brake pads, fitted by ATS Frome were ill fitting and causing the rattle, I then had to fork out £270 to Audi to fit the correct pads. I engaged with ATS HQ on the 07 Nov and after some toing and froing was advised that I'd be given a refund of the £144.99 I'd paid for the defective pads, I waited a few weeks and didn't hear anything so emailed them - No response..... I then called to be told that nothing had been done about complaint or the refund etc, I have now emailed and called on many occasions to be told, they'd call back or sort out the refund which has never arrived. The service, or absolute lack of service I've had from the ATS HQ is utterly disgusting. I have always been a loyal customer of ATS and have spent an awful lot of money on performance tyres etc, which will now stop. I'd add that the staff at ATS in Frome, Somerset are fantastic, however have been let down by the laziness and tomfoolery at their HQ.
November 7, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
That an additional tyre
That an additional tyre, which had an undiscovered gash, was able to be replaced at the same time as two pre-ordered tyres were fitted. This was very helpful, as I needed to make a long journey later that day.
December 6, 2024
Reply from ATS Euromaster - Frome
Hi David Maynard, we really appreciate your positive review! Kind Regards, ATS Euromaster
Exhaust replacement
Fast efficient service with added bonus of digital check up and visual inspection of car .Brought car in for inspection unannounced and booked car for exhaust replacement next morning.Staff very helpful.
December 6, 2024
Reply from ATS Euromaster - Frome
Hello Steve B., we strive for 100% satisfaction, and it is great to see you had such a positive experience at ATS Euromaster Ltd. Kind Regards, ATS Euromaster
Excellent service from the location…
Excellent service from the location team. Despite some IT issues the tyres were ready and waiting.
November 22, 2024
Reply from ATS Euromaster - Frome
Hello Peter Connew, thank you for taking the time to let us know how we did. We hope you have a great day! Kind Regards, ATS Euromaster
Friendly and quick service by Frome
November 15, 2024
Reply from ATS Euromaster - Frome
Hello david bradfield, thank you for taking the time to let us know how we did. We hope you have a great day! Kind Regards, ATS Euromaster
Reply from ATS Euromaster - Frome
Hi Sharon Smith, thank you so much for your positive review about ATS Euromaster!
Reply from ATS Euromaster - Frome
Hello MRS SKINNER, thank you for sharing your positive experience! Kind Regards, ATS Euromaster
great service
October 10, 2024
Reply from ATS Euromaster - Frome
Hi ALAN WHITE, thank you for taking the time to leave a review for us at ATS Euromaster. We are delighted to receive a 5 star rating! Kind Regards, ATS Euromaster
Reply from ATS Euromaster - Frome
Hi Lucy, thank you for taking the time to leave a review for us at ATS Euromaster. We are delighted to receive a 5 star rating! Kind Regards, ATS Euromaster
Rich and the team are very helpful
Rich and the team are very helpful, professional amd friendly 10/10
August 29, 2024
Reply from ATS Euromaster - Frome
Hello Bust shower in Somerset, thank you for sharing your positive experience! Kind Regards, ATS Euromaster
Great experience
Really positive experience again for my car service.
Team always really friendly when I’ve visited. Thank you!
August 2, 2024
Unprompted review
Reply from ATS Euromaster - Frome
Hi CM, we are very happy to have provided you with such a positive experience! Kind Regards, ATS Euromaster
Fully recommend.
Professional, smooth quick service. Fully recommend.
July 29, 2024
Unprompted review
Reply from ATS Euromaster - Frome
Thank you for taking the time to evaluate us, we really appreciate your 5 Star rating! Kind Regards, ATS Euromaster
Excellent. Oil Change and Filter.
ATS Frome.
Had been booked in for Oil Service and AirCon next week. Unfortunately phoned to say the air-con machine had broken down.
That said they had the space then to bring forward the oils service by nearly a week to TODAY. Dropped in on my way home from work. Oil and filter changed and im on my way within the hour.
A promise to call as soon as they can get me back in for the Air Con.
Rich W and whoever was in with you that day. Thank you. Enjoy the cold drinks.
July 30, 2024
Unprompted review
Reply from ATS Euromaster - Frome
Hello Barry Scrivens, thank you for taking the time to let us know how we did. We hope you have a great day! Kind Regards, ATS Euromaster
Reply from ATS Euromaster - Frome
Hello Simon Murray, thank you for taking the time to let us know how we did. We hope you have a great day! Kind Regards, ATS Euromaster
Absolutely brilliant experience
Absolutely brilliant experience, had tracking with a few more services, lads in there super helpful and explained everything in detail
July 25, 2024
Reply from ATS Euromaster - Frome
Hello Nicola Martinus, thank you for this wonderful 5 star review! Kind Regards, ATS Euromaster
Great customer service
Free tyre check highlighted a problem. New tyre ordered and arrived next day. Fitted quickly and efficiently.
Great customer service.
July 9, 2024
Reply from ATS Euromaster - Frome
Hello Val Whelan, thank you for this wonderful 5 star review! Kind Regards, ATS Euromaster
Reply from ATS Euromaster - Frome
Hello Customer, thank you for sharing your positive experience! Kind Regards, ATS Euromaster
Reply from ATS Euromaster - Frome
Hi terry mcgough we are very happy to have provided you with such a positive experience that earned a 5 Star rating! Kind Regards, ATS Euromaster
Reply from ATS Euromaster - Frome
Hello Diana Britten, thank you for taking the time to let us know how we did. We hope you have a great day! Kind Regards, ATS Euromaster
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