ATS Euromaster - Tonbridge Reviews 44

TrustScore 4 out of 5

4.2

Unit 4, Sovereign Way, TN9 1RS Tonbridge, Kent, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great customer service, good communication and giving me information on what has been done. Also they are quite happily to show me around what needs to be done. Overall very happy with the service!

Company replied

Rated 5 out of 5 stars

Your front desk staff in Tonbridge provide a very professional and friendly service. It was a pleasure to spend an hour waiting for the work to be completed on my car watching two people solving cha... See more

Company replied

Rated 5 out of 5 stars

Arrived earlier than expected . Lady booked in gave me time would be ready. I went of enjoyed some sunshine and came back to find all done and ready for me. Seemless and staff were so open and friendl... See more

Company replied

Rated 5 out of 5 stars

The fitters did a fantastic job BUT your prices are very high, would I go back sorry no

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Car Service
  6. Oil Change Service

About ATS Euromaster - Tonbridge

Written by the company

Tyres, MOTs & Vehicle Services at ATS Euromaster 

At ATS Euromaster you’ll find everything you need to keep your car in peak, roadworthy condition including services, tyres and checks. This is all backed up by our team of highly-skilled technicians who are on-hand to provide you reliable advice, an unbiased service and a competitive price.

ATS Euromaster has been around since 1965 and in that time we’ve tirelessly committed ourselves to providing you with a service that is second-to-none.

When you come to ATS Euromaster, you get:

  • More than 50 years experience
  • Tyre brands known and trusted the world over
  • More than 235 centres across the UK
  • Access to the 14-country strong Euromaster network
  • A guarantee on parts and services provided
  • OEM or better parts used at all times

 

Choose from some of the world’s most trusted tyre brands for your vehicle, or see the full range of car tyres available.  You can also find cheap tyres with our range of stock clearance tyres including leading brands such as Michelin, Pirelli, Continental and more! If you're looking for a specific type of tyre we also offer winter tyres, all season tyres and run flat tyres.

Our highly-skilled technicians are also happy to provide you with a wide selection of car services that help keep your car happy, healthy and roadworthy. You can book your MOT or next car service online with hourly appointments available.


Contact info

  • Unit 4, Sovereign Way, TN9 1RS, Tonbridge, Kent, United Kingdom

  • +441732352231

4.2

Great

TrustScore 4 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Damaged my car, and won't accept liability! POOR Customer service

3 minutes ago
New
Im not usually the one to leave a bad review but this company is a "Joke" Had 2 new tyres fitted to the front of my car! Not cheap to say the least. To top it off they damaged both front alloys! And they couldn't have the decentcy to accept liability! And Fix what they've damaged! But I get an excuse saying they was In poor condition!! Insulting to say the least! wasn't even a mark on them literally they looked good as new.. do avoid this place / company if you value And take pride in your car, customer service is non-existent.

December 23, 2024
Unprompted review
Rated 1 out of 5 stars

Amateurs at best …

Booked car in for new exhaust…..then when they had in the workshop for several hours informed us they cannot do it as bolts were stuck…..after paying more money elsewhere it turns out ATS rounded nuts off and broke the O2 sensor plug……obviously they are denying all…..there are better places in TONBRIDGE to go to.

November 18, 2024
Unprompted review
ATS Euromaster - Tonbridge logo

Reply from ATS Euromaster - Tonbridge

Thank you for taking the time to review us. We strive for excellence, and are very disappointed to hear that you received anything less. If you have submitted a formal complaint to ATS Euromaster Ltd we will respond to this in due course. Kind Regards, ATS Euromaster

Rated 5 out of 5 stars

Really helpful and polite

November 12, 2024
ATS Euromaster - Tonbridge logo

Reply from ATS Euromaster - Tonbridge

Thank you for taking the time to evaluate us, we really appreciate your 5 Star rating! Kind Regards, ATS Euromaster

Rated 5 out of 5 stars

Very knowledgeable and friendly staff

Very knowledgeable and friendly staff, and a high standard of work

November 1, 2024
ATS Euromaster - Tonbridge logo

Reply from ATS Euromaster - Tonbridge

Hi James Duffin, thank you for taking the time to leave a review for us at ATS Euromaster. We are delighted to receive a 5 star rating! Kind Regards, ATS Euromaster

Rated 5 out of 5 stars

Extremely friendly service as always

Extremely friendly service as always

October 31, 2024
ATS Euromaster - Tonbridge logo

Reply from ATS Euromaster - Tonbridge

Hi customer, we are very happy to have provided you with such a positive experience! Kind Regards, ATS Euromaster

Rated 5 out of 5 stars

Friendly and efficient.

October 25, 2024
ATS Euromaster - Tonbridge logo

Reply from ATS Euromaster - Tonbridge

Hi James Barty we are very happy to have provided you with such a positive experience that earned a 5 Star rating! Kind Regards, ATS Euromaster

Rated 5 out of 5 stars

Expert service and always willing to…

Expert service and always willing to assist

September 13, 2024
ATS Euromaster - Tonbridge logo

Reply from ATS Euromaster - Tonbridge

Hi Jared Turner we are very happy to have provided you with such a positive experience that earned a 5 Star rating! Kind Regards, ATS Euromaster

Rated 3 out of 5 stars

A Bit gloomy …

Staff are quite miserable and it seems like they are doing you a favour and don’t see you as a paying customer

August 16, 2024
Rated 1 out of 5 stars

Very poor service almost resulting in damage to my vehicle!

Had my ac regassed at ATS.

I immediately thought that it wasn't performing as well as before when leaving however I thought I might have been imagining it so persevered for a week or so.

I finally decided to take it to an ac specialist today to get their opinion as to whether I was imagining it.

Upon removing the gas from the system, instead of getting 530 grammes of refrigerant out of the system (correct amount for my vehicle) 830 grammes was removed which is a big issue and subsequently why the ac was performing poorly!

I have video evidence of the amount removed and will be seeking a refund for the initial regas plus the remedial work required to fix the issue!

You would naturally think, the more gas the better however this isn't the case and left much longer could have caused serious damage to the ac system.

Shame as the guys were very pleasant but clearly made a big mistake when looking up the correct amount of gas for my vehicle.

July 20, 2024
ATS Euromaster - Tonbridge logo

Reply from ATS Euromaster - Tonbridge

Thank you for taking the time to review us. We strive for excellence, and are very disappointed to hear that you received anything less. If you have submitted a formal complaint to ATS Euromaster Ltd we will respond to this in due course. Kind Regards, ATS Euromaster

Rated 5 out of 5 stars

Air-Con Regas

Helpful, polite and done a great job!

July 3, 2024
ATS Euromaster - Tonbridge logo

Reply from ATS Euromaster - Tonbridge

Hi Ju, we are very happy to have provided you with such a positive experience! Kind Regards, ATS Euromaster

Rated 5 out of 5 stars

Good service and advice

Good service and advice, friendly staff

July 1, 2024
ATS Euromaster - Tonbridge logo

Reply from ATS Euromaster - Tonbridge

Hello Happy customer, thank you for taking the time to let us know how we did. We hope you have a great day! Kind Regards, ATS Euromaster

Rated 5 out of 5 stars

Excellent service

Excellent service
Ella on reception was so helpful. Definitely good value amongst other competition

June 10, 2024
ATS Euromaster - Tonbridge logo

Reply from ATS Euromaster - Tonbridge

Hi Stephen Stroud, we really appreciate your positive review! Kind Regards, ATS Euromaster

Rated 5 out of 5 stars

Good lads very helpful

Good lads very helpful

April 2, 2024
ATS Euromaster - Tonbridge logo

Reply from ATS Euromaster - Tonbridge

Hello David Heasman, thank you for this wonderful 5 star review! Kind Regards, ATS Euromaster

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