Audi Reviews 1,800

I CANNOT wait until this lease is over. Audi clearly have electrical issues, no matter how new the car is. I’ve had Mercedes and BMW before and Audi is by far the worse. Don’t even get me started on the Audi centres either. They are useless unless the problem is extremely easy for them to fix, anything too technical and they start getting emotional and unprofessional. Save your money and avoid Audi. All they do is look the part.

RE: Colchester branch.
Really poor customer service. The man who served me was so rude and made me feel very uncomfortable. I completed a survey afterwards and got an instant email from ‘manager of services’ asking what happened. I emailed and asked them to call me. Nothing. I rang them. No answer. I emailed in what happened. Nothing. I spent about 30 mins on the phone the other day - just trying to make contact with someone. No answer anywhere! I wanted to let them know about a data breach. They sent someone else details home with our paper work! I have lots of information on that person now. I did email in again. But no response.

We were looking to buy an Audi , we visited Chester branch spent 20 mins looking inside and outside the showroom nobody even spoke to us , so second chance we then booked an appointment for today in Shrewsbury 2pm arrived on time moved to a waiting area waited until 2.17 and then gave up tried to gain attention of staff but no body was interested ,so left went to land rover down the road with no appointment and they were fantastic,end result we purchased the evoque autograph, lessons in customer service , Audi yours is terrible even when we gave you a second chance yours was really bad , you should realise customers are a privilege don’t take them for granted , also we didn’t even get a phone call to ask why wd left or an apology after a 50 mile round trip , really couldn’t get worse than this

I have been dealing with a sales executive at Stafford Audi called Nicolas birch,I recently put down a deposit on an Audi a5 filled all the relevant financing form in and was waiting weeks for the finance agreement,iv rang the branch at least 6 times with no callback or update then got an email late Friday saying the car had gone to another customer as I missed one form and they tried to contact me which was untrue and also I did fill all the forms in,they must think I’m stupid clearly another customer has come along and he gave the car to him as I only want it in July,they have still got my deposit and still not returning my calls ,this guy is so unprofessional and a complete joke I will not be buying an Audi again as this would be my 3rd new one and it’s annoyed me so much I refuse to give my hard earned money to Audi ever again ,be careful or this guy he’s not an honest person

£70k car. Battery range non-existent. 6 weeks to get a service. Electrical faults all the time. Original car allocated to me didn’t pass its pre-delivery checks and they couldn’t fix it. In my opinion you should look at something other than an Audi A6 Avant Etron. I basically have a £70k ornament in my drive. Poor service/help. A milk float goes further and faster.

Brand new Q5 phev edition 1 developed electrical/software issues after only 11 miles driving home from the dealership.
Dealer said they could not take it in for 2 months. I called Audi roadside who said there were numerous faults.The dealer did take it in after I strongly complained but then said they can’t fix it as awaiting a software update which should come in next 3 months.
Safety systems and driver assist functions are affected.
Audi really need to do better and stop delivering cars with faults.
My dealer actually said they only sell them they don’t make them.
Both the dealer and Audi uk seem to be stalling to take you over the 30 days within which you can reject a new car for a full refund.

The manager from the Hitchin dealership called me with a very aggressive tone and then continued saying why I was barking as it took them two weeks plus to call me after the complaint had been logged with the executive office and the press office and the man has the audacity to ring my phone and say what is your problem and why are you barking? That's a sort of customer service you get when you contact Audi especially the hitching Audi they're racist and discriminate against your disabilities

I recently took my Audi A3 Sportback 30 TFSI to Audi West London for a brake inspection due to an ongoing issue.

The vehicle is only around 1 year and 4 months old and has covered approximately 6,600 miles. Despite this, I was advised that all four brake discs and pads require replacement, at a cost of around £1,500, and that this has been classified as wear and tear, therefore not covered under warranty.

I find this very difficult to accept.

The issue originally appeared when the vehicle was approximately five months old and has progressively worsened over time. I also have photographic evidence from April 2025, clearly showing the early stages of the problem, well within the early life of the car.

In my experience, it is highly unusual for a vehicle of this age and mileage to require replacement of all four discs and pads simultaneously. I have owned other vehicles for many years, used and stored in similar or even harsher conditions, without ever encountering anything comparable.

In addition, my family has owned several Audi vehicles over the years, and we have never experienced anything similar. My father currently owns an Audi A4, which has been owned for many years and is also kept outside, and the brake discs remain in normal condition. This makes the situation with my current vehicle even more difficult to understand.

I have also discussed this situation with contacts working within Audi dealerships in Italy, where I understand that similar cases are often treated as potential defects and reviewed under warranty. This raises questions as to whether the same standards are being applied consistently.

While I understand that brake components are generally considered consumable items, I would expect a more thorough technical assessment to determine whether this could be linked to uneven wear, material issues, or a potential defect, rather than defaulting immediately to a full replacement at the customer’s expense.

During my visit, it was suggested at an early stage — even before the vehicle had been fully assessed — that the issue was likely due to the car being used infrequently and parked outside. This gave the impression that the situation may have been pre-judged and attributed to usage conditions, rather than being fully and objectively investigated.

Following the inspection, I was contacted and the conclusion provided was consistent with that initial view, confirming that all discs and pads required replacement and that no warranty support would be offered, as the issue was classified as wear and tear.

I requested the technical report and quotation, and the vehicle has now been collected without authorising any work. I am currently seeking a second independent assessment, and a formal claim has been opened with Volkswagen Financial Services, who have advised that the investigation process may take up to 8 weeks.

I am also left wondering whether this is an isolated issue or whether there have been changes in materials or component specifications over time, particularly given Audi’s long-standing reputation for build quality.

Overall, I am disappointed with the approach taken, which felt more like a standard replacement recommendation than a detailed investigation into the root cause of the issue.

I would welcome a response from Audi.

I will update this review once the case has been fully assessed.

One year after bought a car ,and showed faults!

Absolutely fuming! I will not be using Nottingham Audi in the future. My car was booked in for a recall 2 weeks prior the appointment. I was told 25 minutes after arrival the parts needed to do the work are not in stock. I travelled to the Nottinghamshire branch paciffically that day as I had booked time off work and other branches were all booked up. Waisted time, waisted fuel, waisted a days annual leave for nothing.
Nottingham Audi phoned me the day before to discuss an option for trading my car in for an upgrade. Why couldn't they phone and explain the situation regarding parts and save me a waisted journey. I know I'm 1 customer of many but I won't use Nottingham branch again.

Paid Old Canterbury Audi for a 150 point check ''better than an MOT'', they came back telling me oil levels were fine but did not notice a broken dipstick tube dispensing oil all over.

Went to Audi Ashford for the airbag recall, some ''Audi qualified mechanic'' stole all bolts and retainers from the glovebox, and replaced those with half a set from Gary's finest from the shed.

Bought a (£562) wiper linkage from New Audi Canterbury, turned up it was made with 3 second hand components. Requested me to come back for inspection, management's excuse was those parts sit in a warehouse somewhere for a long time that's why they look like they do. In hindsight, I should have paid Ebay £56.20 to get the same.

When questioning the latest issue, I get an AI ChatGPT email signed by a human from Audi UK, that waffled a lot but said nothing of actual substance - I found it quite insulting that someone would resort to feeding my email to chatGPT to get a full answer generated in 1.7 seconds, and the only person doing the proofreading was me. For the rest of this week I'm off to BMW/Mercedes/Jaguar/etc in that order, just to see if they have some Actual Intelligence/value for money in there. I'll bring some audi stories along if they question why I'm shifting my 2 x audis.

Luxury brand, until you experience first hand what the customer service is really like. Smugness.

Audi Watford - I recently had the pleasure of dealing with Nitin Mistry, Senior Service Advisor at Audi Watford, following an alternator failure on my vehicle. From the outset, Nitin was professional, communicative and genuinely helpful throughout what could have been a very stressful experience.
He kept me fully informed at every stage of the process and went above and beyond to ensure my car was back on the road as quickly as possible. It was reassuring to deal with someone who clearly takes pride in their work and values their customers.
A credit to the Audi Watford team — thank you Nitin!

Audi Leicester
We were in the process of buying an E Tron S that was coming up to be a 3years old and 2 weeks left on manufacturing warranty, this was via another deal via another dealer. Our intuition was to get the car checked, an Audi Leicester worth 30 minutes away so we arranged for the car to go into them. Firstly trying to make contact with anyone at this dealership on the phone is almost impossible, the automated system will only literally allow you to speak to sales, you were forced to use WhatsApp to communicate with the service desk. They are slow, don’t answer the questions correct correctly, and it’s a painful process until the Service agent calls you. Via this call, we were given the history of the car which was not great, and booked it in for a seasonal health check. I had assumed (wrongly) the conversation on WhatsApp could be continued the date though it was in the workshop but no, you are back to the automated system. The report was emailed over to us with the video and all was not good. One of the batteries needed replacing, and a cost of £500 we were unable to get an answer as to why this was not covered under the manufacturers warranty.

On top of this, we were unable to get an invoice, we kept being sent one that was sat on their SharePoint. Then we started getting phone calls and emails following up on Customer Service. There was even a call that ask us how the car valet was…. Well, I couldn’t answer, cause I never got to see the car cause we never bought it. Then an email saying how they strive for five star review reviews and if there’s any issues contact Ben at Synter, no response. Four days later they attempted again to send the invoice yet again attached to their share point.

Seriously Audi, you need to sort out your Customer Experience, from not explaining why something wasn’t covered under a manufacturers warranty to making it really impossible to talk to a human, it’s not an experience that I’ve been wanting to repeat again in a hurry.

The after sales service is absolutely awful. Once they get your money for the car they honestly don’t care. No one ever reply’s to your calls/messages all you get is an automated reply.
Got a car that does not work properly and Audi don’t care.

I have owned 3 Audi's bought from main dealers and never again.
Bought an Audi Q7, 2020 plate from Audi. During the 1 year warranty period, it went in 3 times with issues. Failure with lights and issues with the brake system. Primarily a failed sensor and a hard brake pedal.
Then once the warranty ran out, the alternator failed at 70k miles. Cost nearly £2000 to replace. Audi refused to take any responsibility for it. Given the vehicle was a little over 3 years old at this point, this was disgraceful. I got the work done outside of the dealership, and still had to get the car recovered to Audi because the software they have installed on the car meant the new part needed to be programmed to the computer. Only Audi can do this!
From about 40k miles, I had to fill with only every 9k miles. Coolant would disappear somewhere.
Then at 80k miles, a tapping noise coming from the engine, hydraulic lifters, valves or the cam.
New brake pads, not simple. Once again, a computer needed to be involved for the rear brake pads.
The quality of these cars are atrocious. I will never buy an Audi again. I have since parted with this car.
They are expensive to buy. Expensive to run. Highly unreliable and the manufacturer fills it with obstructions to make sure you go back to the main dealer and pay their extortionate prices. Never again.

Completely rubbish
Took the car for a service and now it is leaking oil and we were told we don’t work on Sunday bring it after the weekend
A respectful company should take the car from the customer and give the s replacements for safety
This car if it is driven the engine might blow up or might catch fire but it seems like the don’t care as they told us the car is OK TO drive
RUBBISH DISRESPECTFUL IGNORANT TO THEIR CUSTOMERS SAFETY
WILL NEVER EVER BUY ANOTHER CAR FROM THEM OR DEAL WITH THEM EVER AGAIN

Generally SO unhelpful from when we bought our car 2 years ago to the service experience lately.

Had we known this before we decided to buy an Audi, we would’ve definitely looked for another brand.

Don’t waste your time considering buying an Audi, whether it a brand new or second hand.

We bought our Q5 from Poole Audi where our sales person was least helpful. Our nearest Audi garage is Bristol Audi and their service department are just as unhelpful and generally do not have a clue.

AVOID!!!!

The customer service of the team at Audi Bexley was 1st class. the atmosphere was electric in my opinion
even the service department team all had a smile on their faces especially Ewa who served me politely you could see that she loves what she does i would easily buy another model from this show room with ease

Really like many aspects of my Q4, particularly the quiet driving experience and its ride quality. I have had it for 2.5 years. Unfortunately for the last 5 months I have had multiple problems getting the app to connect to the car which means I am unable to pre-condition the battery, remotely defrost the car, send it navigation routes etc. The dealer has had it in 4 times and has been unable to fix it. I have been referred to Audi UK . All I get back from them is that they are looking in to it and a standard apology. Nobody seems to want to take ownership of the issue or even speak to me, Pretty certain the issue is due to either a failed MMI Sim or communication issue in the car electronics. Continual hassle with no sign of resolution. I intended to keep the car for another 2 years but have now ordered a BMW. My wife will also be moving to them when her Audi car is due for renewal

Regret the Q6. Full of bugs,some very dangerous.

Warranty repair authorised after much toing and froing. Still havent had the work done and no communication. Audi is a mess.