Audi Reviews 1,800

Audi jct 600 sheffield service department are beyond garbage!
Had my Audi q6 etron quattro in 2 times and major electrical gremlins never t sorted.
Car now very dangerous to drive as emergency braking happening often and so many electric issues to mention.
Audi Germany doing nothing about it.
Do not buy this car or deal with jct600 sheffield.
Customer service the worst ever and arrogantly do nothing for you, despite spending nearly 80k on a car!!!!

Brand new 2025 Audi A5 Edition 1 PHEV .

Issue Audi Bristol to date following 2 visits have been unable to fix

1) Adaptive Cruise not working
2) Whole dash (Everything ) including speed , reboots anywhere from 0 - 30 times in a journey for 2-3 seconds video provided
3) the driver assist systems include crash prevention intermittently fail.

What’s worse, when I tried to book it in again, I was told there would be a weeks‑long wait with no courtesy car available. For a premium brand, the reliability issues and lack of urgency to resolve them are incredibly disappointing. I love the car when it works, but I’m now considering formally rejecting it because I can’t trust it – or the customer service – any more. Bristol Audi -- Must do better!

Audi sales team are exceptional in giving you a services of genuine customer satisfaction. This is what I called a first class teams with a high level of professionalism. Any time any day you are covered.

Audi Coulsdon specifically - I would strongly advise avoiding Audi Coulsdon. My experience was so poor that I have now escalated the matter to the Motor Ombudsman after being repeatedly ignored by management.

I bought an almost-new Audi Q5 from Audi Coulsdon in December 2025 for just under £40,000. It had around 5,000 miles on the clock and, given the price and Audi branding, I expected a professional and honest service. What I got instead was a catalogue of misinformation, incompetence and a total lack of accountability.

Before purchase, I specifically asked whether the car had certain key driver assistance features. On both the forecourt and the test drive, I was assured that it did, and was told these functions would be downloaded once I had bought the car. This turned out to be completely untrue. After numerous calls and emails, I eventually discovered the car did not have those features at all. No apology was offered.

When I collected the car, the sales representative was disorganised and took hours to complete basic paperwork. More than a month later, after I chased the DVLA myself regarding the V5, I was told the car had not even been registered in my name. The sales representative had simply failed to do it. Again, no apology.

Worse still, as I drove the car off the forecourt on collection day, a warning appeared in the Audi app. The sales representative told me to ignore it and claimed he had checked with the technical team and that it would be fine by the next morning. This was not true. The following day, 23 December, the warning was still showing. When I called Audi, I was told the car was unsafe to drive and needed to be returned immediately because a safety recall had been issued months earlier and should have been dealt with before the car was handed over to me.

As I had a long Christmas drive planned, I had to turn around and return straight to Audi Coulsdon to have the car made safe. This caused me to lose an entire day on 23 December and cost me over £1,000 in personal shopper cover while I was stuck at the dealership. After more than a month of chasing, I was eventually offered just £250 as a so-called goodwill gesture, payment had to be chased up numerous times.

I also escalated my complaint to a manager, possibly called Tony or Terry, who asked what I wanted in compensation. I asked him to reflect properly on the repeated dishonesty and incompetence I had experienced and come back to me with a fair response. He never called me back.

This was not a one-off mistake. It was a repeated pattern of misleading information, poor administration, lack of basic safety checks, and complete failure by management to take responsibility. The matter has now been referred to the Motor Ombudsman because I have lost all confidence in Audi Coulsdon and their ability to deal honestly or professionally with customers.

I bought my first Audi last year - a brand new Q4 etron 45 having driven BMW for 30 years. It’s the biggest mistake of my life. It took Audi 6 month to get my towbar working. I still have charging problems and no-one ever responds to emails. They don’t care. I have asked twice for somebody to call me - nothing. I’d love to hand it back and tell them to keep the keys forever.

Called to book appointment at Audi Halesowen and Audi Shirley. Closest Audi(Erdinton) now closed. Car has two faults, have an extended warranty. Next available appointment is May 2026. I have to drive a faulty vehicle for two months?Appalling service,awful dealer.Purchasing extended warranty is a waste of money. DO NOT buy extended warranty. Dont waste your money. Regardless of warranty, Audi still charge £150 for diagnostic.
Booking department at Halesowen Audi have no manners and are rude. They need training on how to deal with customers. In future, will be purchasing an extended warranty from a different provider. Audi dealers are a Big Let Down.

After nearly a year of complaining about a faulty battery Audi and ARVAL BNP continue to pretend the Audi Q4 50 battery is performing as expected. The current range showing is circa 130 miles on a car which is advertised with a 284 mile range. The car is only 2 years old and has only done 14,000 miles. Driving any distance is such a pain that it happens very rarely as I have to stop every 100 miles for a full recharge which costs approx £35-40
Often the car will also refuse to charge at service stations as condensation stops prevents the connection, which means there is a delay of 30 minutes while the condensation evaporates. The car can be tricked in to charging by moving back or forwards multiples times (approx 10) or many vigorous shakes but the charge is still very temperamental. ARVAL say it needs Audi to say the car is faulty, obviously Audi don’t want to admit the car and battery is a dog so the pretence continues. At what point do they all admit it clearly isn’t fit for purpose and accept the contract needs to be cancelled or the car replaced with one that works. In my opinion never trust Audi and never get car finance from ARVAL BNP .
Role on the class action when they will end up paying £billions back for faulty cars and a bad finance process. I have tried for 9 months to speak to a senior director at ARVAL and am constantly ‘managed’ by mid level customer relations people. Recently I have tried to speak to someone senior at Audi HQ in Milton Keynes.
Audi and ARVAL BNP please step up, stop avoiding the problem, get a senior director to look at the problem.
Last week I was told by Audi HQ ‘the cars value £65-68k doesn’t lead to better range’ ???!!!
I think in that statement you have just killed their business model. While it has been in the Audi Bath garage in the past two weeks while they tried to pre-condition the battery the range has actually gone down. If it wasn’t costing £700 per month the situation would be funny. Can I please get a new battery or car that works. I have heard the new BMW ix3 has a 500 mile range so 4x that of my car.

Since buying my new Audi Q4 Etron I’ve had ongoing problems, including charging faults since the new app launch that prevent the car charging properly, and emails that go unanswered for months. Customer support has been extremely poor throughout.
Most concerning was an airbag warning light on the dashboard. I was initially offered an appointment three months away and could not get a clear answer from Audi about whether the car was even safe to drive. In the end the AA treated it as a priority safety issue and arranged diagnostics far more quickly than Audi would.
This has been the worst car ownership experience I’ve had. The vehicle has been unreliable and the customer service has been even worse. I will not be buying another Audi.

Getting absolutely horrendous “service” from Audi Carlisle. Not answering telephone calls, not returning telephone calls and not responding to emails. Anybody else suffering?

Oh Wow! I am genuinely shocked by the volume of negative reviews here, but unfortunately, I completely understand why.

I own an Audi Q6 (purchased in 2025) that has been problematic from day one. What has made matters significantly worse is, the appalling level of service from Audi Bexley (and by extension, Audi UK).

Every attempt to book the car in for diagnostic service appointment has been met with delays, excuses, or outright disappointment. The online booking system is particularly misleading. Instead of securing a proper appointment like it promises to when you think you have secured a booking, it simply triggers a call back from the customer service team offering an "appointment” nearly two months in the future. When your vehicle has ongoing issues, that kind of delay is just unacceptable. I have had ro
constantly factory reset the vehicle to cancel technical error fault messages includinga scary message about the brake system.

Communication is equally poor. Emails and service requests go unanswered for months, in some cases over four months. For a premium brand that should pride itself on quality and customer experience, this level of service falls far below expectations. This is the first and last Audi I would be purchasing.

I would strongly urge potential buyers to think carefully before purchasing an Audi in the UK, and also dealing with the Audi Bexley dealership. The vehicle issues are one thing, but the complete lack of responsive, reliable aftersales support is what truly concerns me. Proceed with caution people.

Macclesfield Audi are cowboys. Wish I’d read the reviews before I bothered.

I have purchased four Audi vehicles from four different mainstream dealerships over the years, and this has been by far the worst experience and level of service I have ever encountered.

I travelled from London to collect a pre-agreed vehicle, only to arrive and discover that the car’s bodywork was damaged. The sales team demonstrated a complete lack of communication and customer service. I was asked to remain on site for four hours while they attempted to resolve the issue, yet they were unable to organise themselves internally. Ultimately, I was left with no choice but to drive four hours back home with a damaged vehicle.

What followed was over three months of personally trying to rectify the issue locally, with minimal interest, support, or prioritisation from the dealership. As a paying customer, I expected accountability and proactive assistance — not indifference. The level of service was comparable to what one might expect from an inexperienced independent garage, not an authorised Audi dealership.

To make matters worse, the Used Car Sales Manager in Macclesfield later informed me that the service package agreed as part of the deal would not be honoured. This was despite me specifically requesting clarification and confirmation at the point of sale. I was then told that service packages are not included in the order form — something that was never communicated to me previously and directly contradicts what I had been assured.

Even after escalating the matter to the Audi Executive Office, while they acknowledged the poor experience and service failures, they were unwilling to offer any reasonable goodwill gesture or meaningful recognition to address the situation.

There has been no accountability, no transparency, and no integrity shown throughout this process. The used sales team’s handling of this matter is frankly shambolic and does a disservice to the Audi brand and its loyal customers.

I will never purchase a vehicle from this dealership again and would strongly advise others to reconsider before doing so.

Liverpool Audi called me a service for my car. Couldn’t take the call at the time so asked them to call back. No one did
Tried twice to ring them myself and they hung up or never answered
Reported to dealership, sorry they said. We will get someone to ring you they said
In the words of Diana Ross “I’m still waiting”
Hopeless, totally lacking in customer service and probably sent me back to Mercedes for my next car

I had bad experience on my last 4 services/inspections where measurements of brake pads inconsistent (they grow back sometimes) 2 advisories to change pollen filter before planned service where pollen filter change was included - it wasn't changed "not required due to mileage". (So what advisories were for?) And lastly I recently left my car for service where I refueled day before but on the day of service I received advisory to change "fuel flap actuator" as it was broken. I'm sure it wasn't when I left the car and when asked for them to review pictures/videos which they taking upon recieving cars. Nobody got back to me. So I'm paying for quality branded service which I don't get. So in nutshell I feel like I been scammed due to all above.

Terrible after sales service

I have now experienced two failures of the 48V belt starter generator (BSG) on my Audi A7.

The first failed at around 42,000 miles and was replaced under Audi’s extended warranty. That replacement has now failed again after only 16,000 miles and approximately three years, which is clearly premature for a major electrical and charging component on a premium vehicle.

My car is just over six months outside Audi’s 7-year BSG warranty extension, a scheme that was introduced because of the well-documented high failure rate of these units. Despite this, Audi UK has refused to offer any goodwill contribution whatsoever, even though the previous replacement was authorised and funded by Audi.
The cost to repair is significant — around £1,500 for parts alone, plus approximately seven hours of labour — for a component that has already failed once and then failed again far earlier than any reasonable consumer would expect.

This is not normal wear and tear. It reflects an ongoing reliability issue with the 48V system that Audi has acknowledged in other markets and through multiple part revisions. Yet in the UK, customers who narrowly fall outside the warranty window are simply left to absorb the cost.

My experience has been that Audi UK shows little interest in resolving the issue once the warranty expires, and franchised dealers appear disengaged as long as someone is willing to pay the bill.

For a brand that promotes itself on engineering quality and customer care, this has been extremely disappointing. I would strongly caution potential buyers to research the long-term reliability of Audi’s 48V mild-hybrid systems before purchasing

I’m writing to share concerns about the service I received during a recent visit to your dealership, specifically regarding sales representative Mohammed Patel.

Although the interaction began politely, the tone changed once I explained that I wasn’t ready to make an immediate purchase. I was pressured to decide on the spot, told statements such as “I don’t see people more than twice,” and given arbitrary deadlines despite clearly stating that I needed time to consider financing, insurance, and speak with my family. I was also discouraged from taking a test drive unless I intended to buy the same day, which felt inappropriate given the financial commitment involved.

More concerning was the disregard for my boundaries. The salesperson asked my family personal questions while overlooking my need for space and time to think, leaving the experience feeling uncomfortable and unprofessional. I left Audi feeling belittled and treated as though I was wasting time.

Buying a car is a significant decision, and I expected professionalism, patience, and respect. Instead, I felt rushed, pressured, and undervalued as a customer.

I hope this feedback is taken seriously, as respectful, pressure‑free service benefits both customers and your business in the long--I made a complaint to his manager and was never acknowledged which just shows they don’t care about their customers and only after their money.

Have an Audi TT roadster, water was backing up inside the car, rang Preston Audi who said they couldn’t fit the car in for 12 weeks, rang Audi customer services who said the car could go to Blackburn in 4 weeks. Took the car and was told that the breaks all needed to be replaced as they were 70% worn on the front and 90% worn on the back at a cost of £1300. Told them to repair the water fault that it went in for and to leave the breaks. We could not get a courtesy car and the car was in for 4 weeks so had to hire a car at our expense even though the repair was covered under warranty and is a known design fault with TT’s, they would also not start to repair the car until we had agreed that we would pay the £4000 if it was not covered under warranty and they would not know if it was a warranty repair until they stripped the car. Terrible service and communication throughout and the week we were due to collect the car we were contacted to say they would do the breaks for £870, we told them no as after the service we had received and that in the 9 months of owning the car it has only done £4000 miles we were sceptical whether the breaks needed doing at all. Took the car to another garage for an MOT and asked the garage to look at the breaks, no issues with them and no advisory on the MOT!, yet Audi Blackburn would have happily taken £1300.

Knowingly allowing a car to be sold with a fault
Audi Case number 06519993
Purchased a 6 month old Audi Q6 14th October 2025 for £54,899 cash, within weeks I started getting lots of faults with the car. The car got absolutely drenched inside twice once with the window going down after a home charge and once the boot opening, plus loads of mmi faults.
Audi Breakdown came out and found a Technical Bulletin was out for the boot opening during a high voltage charge, the fix was to change the boot control unit. I returned the vehicle to Audi Farnborough 15th December 2025.
Audi then informed the garage NOT to change the unit because this did not fix the issue, but a fix was not till Quarter 2 2026 (April till July).
I had an A3 courtesy car for virtually 1 month, Audi and I asked for a Like for Like car, but this did not happen.
I gave up waiting for the fix as the ICE car was more expensive to run, I was paying insurance for a luxury electric car.
I rejected the car January 26th, before leaving the garage I confirmed that the car had not been fixed (also in email) and took a hit of £867.40 for covering 1580 miles since October 55p per mile (above the maximum charge of 45p). A vehicle that was not fit for purpose.
The next day I received £54,031 into my bank account, within one hour the car was readvertised at £54,777, I had left the garage happy but now felt cheated. I thought the car would be returned to Audi for tests or gone into storage till the fix arrives.
Its just pure GREED, some unsuspecting customer will purchase this with a fault, hopefully he does not charge the car up at a public charger and while having a coffee the boot goes up and his valuables are stolen.
How will he stand? REG KP25ZVS
The Q6 is a lovely car but still a development car.
Note I had a new Q4 and A1, since march 2022, both these vehicles were reliable
Karma kicking in, the circus car is now reduced to £53,086 😊😊😊 28/02/2026

I have a Audi Q6 Quatro and using it for the last 9 months. I had challenges with remote air conditioning from my phone. I have contacted Audi and taken the car to Reading Audi service centre and they say they dont have a software that gets this issue fixed. This is really annoying and worst experience. Basic functionality is missing on a car worth £75 K. Unbelievable

Visited Audi Ayr to get help with setting up my car. The experience was very positive with special thanks to Liam for his professional approach and support given.