Audible Reviews 

Once you have signed up for audible, expect to pay for the monthly membership for life! I have cancelled my membership for three months running but they still take money out each month. I have tried talking to customer service but fat lot they do!

Useless. Useless

What a load of rubbish, please avoid.
Was offered 3 months free.
After one month audible took a fee at the premium rate. Contacted their customer service, they couldn’t help me.
What a rip off .
I have cancelled everything.
And the stories are boring. Also I can no longer play the stories I downloaded. It’s because I cancelled my subscription.
It’s a con . They give you an offer. Then charge you anyway.
Buyer beware. Never again.

There always seem to be glitches in the system and issues with downloads that the customer service team can rarely rectify. When using chay, if you don't respond to their message within 60 seconds (which is sometimes impossible because you're in another part of the app trying to follow their instructions to fix the issue) they cut you off for being inactive. You can't share screenshots or attachments to describe your problems either.
I asked chat because my last phone call to resolve a problem took 3 days and 4 calls to, but at least that was helpful.
Just plain awful. I'd have cancelled my subscription if it hasn't been paid upfront for me as a gift bit won't be renewing.

Once I cancelled my membership I was no longer able to access the titles that had purchased.

Audible UK
Service was inadequate. Service provider seemed only aware of how to download sale titles using mobile phone.
I have used my laptop for downloading titles for 11 years so why change? I explained this. She typed "I have explained how to resolve" or words to that effect and that was it! I later resolved problem myself using laptop!!
If I could give less than one star I would.

What is wrong with Amazon that the playback cuts out. It's the same with Amazon music. Spend a bit more time on the services being provided instead of grandstanding with weddings and tedious hen parties in space

Audible appears to have hacked into my online radio as there are ads repeated over and over again making the station un listenable.

A terrific service when it's working. The problem is the absolute travesty that is their customer services. Utterly useless, reading trouble shooting from a screen that you have already done, very poor grasp of English. From such a multi national company, this is appalling

This is my second complaint about this company in two months.
I ceased to have anything to do with them sometime back due to their extremely poor service, inferior products and extortionist tendencies.
Audible.co.uk somehow continues to obtain money through a direct debit which i cancelled three months ago. My bank insists I talk to them. They are apparently unreachable!
Today they are walking away with my £11.10 and next month they will do it again and get away with it.

I have been audible member for sometime & it's been fine.
Chosen to cancel which is not an easy task.

I will NEVER NEVER use Audible ever again as so incredibly tedious to cancel.
Come on Audible....treat us with respect and I would happily return but not now

Customer service is atrocious. I had a tech problem, spent an hour and half with 3 different agents, not one of them was listening, not one understood the problem, kept asking me to do the same thing over and over, I put it to them if logging out and back in hadn’t worked the first 3 times, there wasn’t much point trying again … I was told I was being uncooperative.
Finally solved the issue for myself with advice from a friend. Really simple, they should have been able to help.
On speaking to a ‘leader’, the only compensation for wasting so much time and useless tech people was that I could have a reduced offer if I continued my membership. I really hate when the only compensation is a bit of rebate if you want to continue …. I don’t want to continue and will never use again,
In the UK, use Libby via your local library, it’s free.

All well until one day they stopped sending me OTP texts to log into my audible.
I have over 200 titles and still keep paying monthly for over a year now without access in hopes I can at some point be reinstated, but I'm losing hope...
I spoke to advisors around 20 times, always verifying myself, I spoke to technical, account change team, direct Amazon support and raised over 10 tickets, submitted my IDs for two step recovery numerous times. Nothing ever happens... They raise tickets and then it's silence... It's really sad as I paid for all titles on my account sometimes more than just monthly credits...

I’m so very disappointed with Audible. My Amazon account was hacked so the only option I had (since there is no way of receiving help from Amazon) was to shut down my account. This meant my audible account automatically closed too-meaning I lost access to all the purchases I’d made. I reached out twice to audible and was assured they were looking into the case yet I’ve heard absolutely nothing. To be fair, I’ve since realised I can get audible books for free via my library however it leaves a very bitter taste in my mouth. The company clearly has complete disregard for its loyal customers.

I’ve been a loyal customer for many years like many on here now I’m looking to move to an alternative provider. Firstly I didn’t realise that even though you pay for your credits they take them back if you don’t use them within six months. Why I paid for them how can they just taken them back. Secondly they spend my credits for me. I’ve noticed my 5 credits went to 4 I noticed a new book in my library. I thought I must have downloaded the book and forgotten but this week 5 credits dropped to 3 and 2 new books in the library (both not great).

I tried to contact customer service- there is none. What a shame I used to really enjoy Audible but now it’s a money making could care less about customers company. Shame

Feels like a trap! What initially was a smooth customer service turned into a chatbot that doesn´t solve your problem + NO HUMAN ASSISTANCE throughout the process—horrible customer care experience.

I’ve been a loyal Audible customer for many years and have spent a significant amount with them, but sadly, I’ll now be looking for an alternative audiobook provider.

Recently, I went to purchase additional credits on my iPhone. The price showed as £32.99, more than the usual £28.99 I was used to. I assumed it was just a price increase, possibly due to inflation. However, a colleague using the same app on a different device confirmed they were still seeing the lower price of £28.99.

I contacted Audible customer support to ask about the discrepancy and was told that the higher price was due to third-party charges associated with using an iPhone. I explained that I pay Audible directly for my membership and purchases, not Apple, but was told there was nothing they could do.

It’s incredibly frustrating to be penalized for the platform I use, especially without any prior notice or transparency around the pricing differences. For a service I’ve supported for years, this feels like a poor way to treat loyal customers.

Audible may still be a good platform in terms of content, but this experience has really changed how I view their customer care and pricing practices.

Horrible experience!

I woke up with my account close and I cannot access the customer support because my account was closed without doing nothing

Now I need to pray for miracles to contact them to make my account active again because I have books that I didn't read

And not to mention I lost all the library and and all the books I paid for!

How can such a huge company create such a unintuitive user interface???

I actually got a 3-month free subscription today and uninstalled it after just 20 minutes of trying to understand how to navigate the app.

I could probably design a better app after drinking 10 pints of beer while giggling on the floor.

Their 3 months free trail was cancelled by them after only a month - no explanation and no way of finding out why
Who would use such a terrible service as this?
Not recommended