Audible Reviews 827

Not worth one star. Trying to cancel membership is like trying to climb to the moon. I haven't used it for months and remembered today why I never got round to cancelling it back then. Am leaving Anazon as a result as soon as.

Started my free 30 day trial and canceled it after 2 weeks. They charged me anyway and won't refund it. Instead they're telling me there's no charge on my account. I even took screenshots of the email they sent on March 3rd welcoming me to my 30 day trial, the email on March 22nd canceling my membership, the email on April 4th saying that my membership was canceled, my bank statement showing that I was charged a recurring payment on April 4th, and the conversation with the representative stating that there was no charge on my account. I don't understand how it's showing on my bank for a charge, but they don't show a charge on their system. It just seems really scamy.

no option to give no stars. I would like a Director from Amazon audible to contact me. NEARLY 5 BANK CARDS CANCELLED AS MY BANK FIGURES OUT A WAY TO STOP YOU TAKING MONEY FROM MY BANK ACCOUNT
THE NEXT MOVE IS I WILL HAVE TO CLOSE DOWN MY BANK ACCOUNT WHICH I HAVE HAD FOR OVER 30 YEARS

2 stars as the customer service rep I spoke to was helpful, but the standard plan is an underhanded rip-off in that if you don't use your title within a month the credit doesn't roll over. This is listed in the T&Cs BUT it is not the dot-points they give you at the top of the page or when you up-front when you sign up which include:

- Select 1 audiobook a month from our entire collection.
- Download your selected audiobooks for offline listening.
- Listen to your selected audiobooks until you cancel.
- No commitments—cancel anytime.

So it relies on you picking through the fine print. I would also say that the wording "select 1 audiobook a month" is actively misleading when you can't actually do that if you miss the monthly cutoff. so you get charged even if you don't select a book - thereby use the service - that month. real scammy!

I've been an Audible member for years and I love the service. I average around 120 books a year and it's genuinely one of my favorite subscriptions. That said—this new "here’s a recommended preview based on your listening" feature that plays automatically at the end of books is horrible.

Sometimes after finishing a powerful or emotional story, I just want to sit with it for a moment—to take it in, process it, and enjoy the quiet aftermath. But instead, I'm suddenly accosted by a loud, jarring preview for a totally unrelated book I didn’t ask for. It completely ruins the vibe, and I have to scramble to exit the player just to shut it off.

It feels intrusive, unnecessary, and frankly one of the worst additions Audible has made in recent memory. Please give us the option to disable this—or better yet, get rid of it altogether. Let the endings breathe.

Still love Audible overall, but this feature really drags down the experience.

The app keeps crashing whenever I try to open my library to listen to a book. Have contacted customer support and they said they're working on the issue but it's been going on for weeks. I called customer services today and the line just cuts you off.
They said it was a problem with iphone 16 compatability.

A huge con - you cannot return books that you don’t like, or you can, just once, then you are blocked from returning any more books. The return section is only available in the website site main app. Libraries have talking books apps now and good range. Lastly, the free preview is quite thoughtlessly put together, most often the preface, and intro and not the meat of a book.

Great customers service. Professional and friendly.

I would have loved it if it wasn’t so expensive and complicated. Really great books available, but i go through like 14 audio books a month, and honestly the whole monthly subscription and then more money for the books I want to listen to... is just not happening when I can buy the book for the same price.

I would have stayed if it was like a higher monthly fee and then free access to any audio books.

rubbish, got mugged with this, cancelled the subscription, got an email confirming this and was still being charged per month, contacted 5, that is FIVE customer support agents about this and got nowhere..

While I love this app. I had an incredibly frustrating experience with Audible's customer service. My account was locked, and all I needed to do was uninstall and reinstall the app—a fix that took 2 minutes once I finally got the right representative. However, before that, I spent 40 minutes being bounced between multiple reps who couldn't solve the issue and even got transferred to Amazon support, which I was not locked out of.

Dealing with this at 6:50 AM was beyond frustrating. This is clearly a training issue, and Audible needs to ensure their reps are properly equipped to handle simple tech problems without wasting customers' time. Very disappointing experience.

I've never tried to unsubscribe - why would I want to? I love audible. A great selection of books, fiction and non-fiction. I've never had problems with low volume, as someone describes below. Not only the books you buy, but also a good selection of podcasts and books included in your subscription. These 'free' books give you the option to try new authors without using your credits. Every book has blurb, star ratings, and customer reviews to help you choose, but if you do buy a book you don't like, you can return it. There are regular sales (sale items can't be returned). If you want more books you can buy more credits at a reduced price, and if you want less books you can take a break for up to 3 months. If that's not enough, you can gift books, too. I look forward to credit day!

I have had my membership for some time but when it comes to free downloads there are loads in American accent which I don't like. Very few English modern or Irish accents. Loads set way back in history. I think it's very unfair and misleading

Audible customer service is a joke, time waster, and a dead end street. 0 star if possible. Avoid!

Customer support is a joke. The app is terrible. Prepare to spend some time if you want to cancel your membership… It is not an easy process and they make it as hard as possible. The volume on many of the books is way too low to hear and customer support can’t do anything about it.

2+ hours trying to get linked Amazon Echo to play a free book available with subscription; Echo insisted it "Sell" me the title. Gross incompetence & NO (0) actual support in resolving issue. Bounced back and forth between Audible & Amazon [so-called] "Support" (including dropped calls, with - of course - NO call-backs) Finally requested a supervisor/manager, but told they can't help either, so await a fix from escalation team "in 7 to 10 days"
Best corporate example of the "Peter Principle"* I've encountered recently!!
_______________
Peter Principle: an employee (or corporation) continues to receive promotions to work in higher ranks up to that point where he reaches a level of incompetence

I opened an account with audible.com about 22 years ago. Paid for couple of years, purchased about 25 books and quit. I remember that according to Audible.com policies I would keep the titles and could access them forever.
2 days ago I decided to restore the books and read them again. I tried to log in - the system would not recognize my username/password. I tried to restore password - the system would not recognize my username. Given I was out of other options, I decided to chat with support.
The chat support rep did not find my account and said that I should get 3 months of free audible.com instead (which is the promotion I get very often without my issue). When I said it was unacceptable, he/she asked to call the support line, as his competencies were over.
I called the support, spoke with 3 other reps (they would just kick me around to each other, and with each I had to explain my problem anew). Eventually the last one found my account, said he would redirect me to some tech who would confirm it with me, but my call got "conveniently" disconnected (spent about 1.5 hours of fruitless troubleshooting).
I called today again, the first rep said she found my email connected to my account, but for some reason I had 2 accounts there. So she asked me to call back again. This way, according to her, she would be able to access my accounts. I said that it sounds ridiculous because after the call-back I will be redirected to a completely different rep and I would have to explain it again. And this is exactly would happen.
The new rep told me that she cannot find the email in the DB. She asked to give me some old order number, which I did (AUD005551486099), but she said that Audible.com order numbers start with completely different letters. When I said I am ready to redirect her all my emails from audible.com to prove that I am not an idiot and not making it up, she said she first had to access my account and for that I have to provide her a valid email. Vicious circle, as usually from my experience in general with Amazon reps, which I dealt with lately quite a lot for other reasons. When I asked her to transfer to her supervisor or at least other rep, she said to disconnect the call and call them back. That is when I gave up. Most ridiculous situation but I do not know who to complain to any longer.

The worst. Hard to cancel. Books I bought are not available unless I have a paid subscription: run away and don’t sign up due to their “free” books and promos. Leaches of the first degree. Public library’s are your best option. Support them, they need it.

Audible.com advertises customer satisfaction by allowing subscribers to return or exchange books that they are dissatisfied with. HOWEVER, This policy applies only to books purchased with CREDITS and NOT to books purchased with cash, such as those on sale.
Also, once a customer returns more than 10 books in exchange for their credit back, they are restricted from SIMPLY CLICKING the RETURN BUTTON (in their Library) to return/exchange a book. Instead they must click a button labeled “why not” next to the title they are trying to return. AUDIBLE then leads to a page explaining that only a certain amount of books are allowed to be returned (not what they advertised) Instructions are then provided to CALL Customer service for more info.
The customer must call & speak with a representative and ask that they be allowed to return the book in exchange for their “credit” back. While the answer is always yes, It is time consuming and insulting to customers who purchase 100s of books and should be treated as loyal customers.
Audible's return policy should be based on percentage of purchased books purchase and returned instead of a set amount for all.
If I purchase 1000 books and allowed to return only 10 Then I'm allowed to return only 1% of my purchases while a customer who purchase 100 books are allowed to return 10% of their purchases before being directed to the time consuming hassle of calling to plea for the return to be processed. CUSTOMER LOYALTY IS NOT HONORED BY AMAZON/AUDIBLE.

80% one star reviews , says it all , Audible is for mugs