My audio techna stylus broke on 22nd December, I found Audio Affair online and ordered a new stylus - ordered at 1:40pm on 23rd December - somehow it arrived at 9:30am the following morning(Christmas... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Established in 2006, Audio Affair focuses on real hi-fi, including bookshelf and floorstanding speakers, hi-fi separates, turntables, streamers, cables and accessories, all at the best possible prices. We also sell a carefully selected range of home cinema products, including 5.1 speaker systems, AV receivers, 4K projectors and screens, as well as high quality earphones and headphones.
Written by the company

- Free UK Delivery
- On all orders (no minimum spend). We also offer low international shipping rates (check price in basket)
- Hi-Fi Specialists
- Contact our product specialists for advice by either e-mail, phone or live chat on our website (during showroom opening hours).
- 0% Finance Available
- On UK orders over £500, with deposits from only 10%. Apply at checkout or call us to apply.
- Secure Online Ordering
- Our online checkout is secured by a GoDaddy SSL certificate. You can also choose to pay online by Paypal, or call us (during showroom opening hours) if you prefer to pay by phone.
Contact info
3 Gibb Street, B9 4BF, Birmingham, United Kingdom
- 0121 224 7300/7351
- sales@audioaffair.co.uk
- www.audioaffair.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a few times now
Ordered a few times now, never disappointed. Great communication, always reply to questions and always willing to help 😄
All good thank you
Had a Great Customer Experiance
Audio Affair have been great start to finish. Wanted to upgrade my HIFI system and gave these guys a call. Chap on the phone (Joey) was really helpful. Gave me lots of advice on the items I was thinking about and sent over some prices for a deal. Said I would think it over and get back to them. After searching multiple HIFI online stores after a few days I found each item I wanted at a cheaper price than Audio Affair was originally offering, so I was set on ordering from different places, but Joey got in touch to see if I had made up my mind. I told him about the lower prices, and after a check, he said that they will price match each item and would also offer a great deal on 0% finance. I was really happy and placed the order. Audio affair got in touch a few days later to say the speakers I had ordered had a slight delivery delay from the manufacturer and they offered me a large discount on another set of speakers from the same manufacturer that they had in stock to save me waiting. What great Customer service. I didn’t take them up on the offer as the other speakers were too big for my space but I was really impressed with them. I can’t fault the ordering process or their support. I will definitely be using them again, and can wholeheartedly recommend these guys based on the service I received.
Thank you for quick dispatch of Linn…
Thank you for quick dispatch of Linn drive belt for LP12 5*
Outstanding company.
Audio Affair have supported my hifi needs for around ten years and have shown consistency throughout. Their level of specialist product knowledge and willingness to help is always there, I will continue to use this company in the future.
Many thanks
Avoid using this store
I had a bad experience dealing with this company. I ordered a drive belt online for my record player which was advertised as being in original packaging & with next day delivery. Having not received my item after 2 days I emailed the store to chase them up, but had no reply. Eventually after 4 days the item arrived, but was completely wrong. I emailed them again, but I have yet to have had a response from them. I have now ordered my drive belt elsewhere, so won't be dealing with this supplier again.

Reply from Audio Affair
I wouldn't hesitate to use company again
After a little difficulty making the order everything progressed smoothly order received well packaged and delivered as notified
I wanted to order a certain cartridge
I wanted to order a certain cartridge. It wasn't in stock and would take more time than I had, to arrive, so I spent some time with one of their reps making sure the one they had got was the right one for me. I am ever grateful for that, as the replacement was much better than my old one, and only slightly more expensive. So helpful, and I'm so grateful, Thanks.
Happy
I bought a Zerostat from this company and it works great. Regards the actual company, the item was quickly posted and their communications were fine.
HiFi upgrade
Over the past 18 / 24 months I have been up grading my HiFi system. The last upgrade was Cryus PX2 power supply for my Cryus Cdi.
The usual excellent service from Audio Affair.
Fast next day delivery
This was a quick delivery
This was a quick delivery and a really good single and possibly the definitive version of “st James infirmary”
By Louis Armstrong. It was well packed.
Awesome for audiophile vinyl
Great website, easy to order and wonderfully prompt delivery.
First time using Audio Affair
First time using Audio Affair. Ordered headphones at 2.30 on the 4th of Feb and received them at 1 o'clock on the 5th. That's great service ( including from DPD ) Very happy with the Sennheiser RS 175 headphones which I purchased at a lower price than most other companies are selling them at. Everything perfect. Thank you Audio Affair ( and DPD )
Perfect item and fast delivery
Used Audio Affair on several occasions…
Used Audio Affair on several occasions over the last couple of years and have had a nothing but good service every time I have used them.
No complaints
Disappointed with lack of communication…
Disappointed with lack of communication initially but everything went smoothly in the end. A telephone number would have been useful.
Would recommend.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







