Audley Travel - USA Reviews 

Our trip to Portugal was amazing! Erika Jolle did an amazing job planning our trip, and she listened to what we wanted. She also gave us invaluable advice on things to see that we weren’t aware of. She also kept cost well within our budget. Our trip to Lisbon was great. The hotel in Lisbon, Corpo Santo, was quaint and the staff was incredibly helpful. The transfers that Audley provided were first class, and the excursions - Fado dining experience in Lisbon and four hour tours in Lisbon and Porto. Audley’s local agency responded to our requests after hours. The highlight of our trip was our tour of the Duero Valley. A chauffeured limousine two hour ride from Porto to the valley, a private wine tour and a private boat ride on the Duero River. Just an amazing trip. Kudos to Audley and Erika.

We especially enjoyed the peace of mind we had during our trip knowing that all arrangements (vehicle, hotels, attractions, and guides) were done with reliable and trust-worthy agencies. Audley's travel consultants are especially knowledgeable about the area and their recommendations were extremely valuable.

Thora was attentive to my needs, focused on providing the experience I wanted and in the way I wanted. Engaging, warm and friendly, answered all of my questions (and I always have plenty) and adjusted plans every time I had a new idea without getting flustered or frustrated. Very important to me, because I have traveled the world via my own research and planning and it can be challenging to hand over that process to someone else. This service reflects well on the company and ensures that I will return when I want to plan a trip without all the legwork (specially as I get older and travel alone. Having someone greet me at the airport and facilitate tours and transfers is invaluable and takes a load of energy expenditure off of my shoulders).

I worked with Lauren to plan a family trip to Italy. She was the perfect fit for me from our first conversation. Lauren helped me design a vacation that suited our needs and interests, it was not a "one size fits all" type of experience. She was knowledgeable, thoughtful and had firsthand experience with our destination. Her attention to detail and virtual calls made my planning a breeze.

Our recent trip to Ireland was beautifully planned by Audley Travel, with Lilly Cohen serving as our travel specialist. She did an outstanding job creating an itinerary that reflected our personal interests and provided a wonderful variety of experiences.

The trip included everything from a baking class and Celtic show to museums, castles, cathedrals, spectacular coastline scenery, and fascinating archaeological tours, including Newgrange. Lilly and Audley also offered thoughtful recommendations for city sites to explore and pubs to enjoy along the way.

Throughout the planning process, Lilly truly listened to what interested us and thoughtfully crafted experiences that allowed us to explore Ireland in meaningful and memorable ways. Her attention to detail and ability to balance history, culture, scenery, and local experiences made this a very special trip.

We just completed our second trip with Audley. The team listened to what we wanted and was very responsive to adjusting each phase. As with our first trip, they found tours and tour guides we simply could not find ourselves. We did have a couple snags on the road, but their in-country partner smothed over everything. Sarah was a great planner for Italy and Sicily.

I rarely leave negative reviews, but this experience was disappointing enough that I feel compelled to warn others. My husband and I previously used Audley Travel for our honeymoon to Vietnam and had a good experience, which is why we confidently recommended them to my parents for their retirement trip to California. My parents are not experienced travelers, and the entire reason we hired a luxury travel company was to ensure a smooth, stress-free trip with knowledgeable planning and support.

Instead, while my parents are currently on their trip, we have already had to front over $2,000 in unexpected costs because of Audley’s mistakes. Audley has acknowledged some of the errors and agreed to reimburse approximately $685 plus resort fees that should have already been prepaid. However, we were then forced to pay an additional $1,100 out of pocket because Audley apparently failed to use the funds we already paid them to pay for my parents’ final hotel stay. To make matters worse, no one answered their emergency support line when we tried to resolve the issue in real time.

Unfortunately, this was not an isolated mistake.

We booked this trip more than 14 months in advance because my parents specifically wanted to stay inside Yosemite National Park, where lodging often needs to be booked exactly 12 months out. Before paying a deposit, we made it explicitly clear that we would only move forward if Audley could secure one of the hotels inside Yosemite. Their specialist assured us multiple times that Audley had the ability to book earlier than the general public.

That turned out not to be true.

Audley did not even attempt to secure the hotel until roughly six weeks after reservations had already opened to the public. By then, the hotel was sold out. Essentially, they held our deposit for months while failing to make the booking they had specifically promised they could obtain. Audley ultimately told us there was nothing they could do. I personally spent days constantly checking the Yosemite reservation website until I was able to piece together all three nights myself through separate reservations and room changes. While Audley eventually refunded the hotel cost, I still had to do the work they were hired to handle.

There was another issue with a scheduled guided day tour. The original guide apparently canceled the week of the trip, and Audley replaced it with an entirely different backpacking-style excursion that required my parents to drive themselves and was completely inconsistent with the leisurely guided experience originally booked. Once again, I had to step in myself and find a replacement tour company. Audley refunded that portion as well, but by that point it felt like I was functioning as the travel agent.

At a certain point, repeated refunds do not undo the stress, time, and disruption caused by these mistakes — especially when they occur during an active trip and require family members to front thousands of dollars unexpectedly. The entire purpose of hiring a premium travel planning company is reliability, expertise, and support when issues arise. Unfortunately, this experience delivered the opposite. (As an additional note, this emergency 24/7 number has still not returned my call.)

Based on this experience, I would not use or recommend Audley again.

Audley Travel’s Spain specialist Erika Jolie planned our trip to Spain this spring and we had a wonderful time. Our itinerary was Barcelona, Valencia and Madrid, and all the details of itinerary went perfectly from the hotel reservations, tour guides, drivers and train tickets. In response to hearing about our interests and priorities, Erika was able to give us recommendations of what to see and do in each place based on her own professional and personal travel experiences in Spain. I would highly recommend using Erika and well as Audley Travel for custom travel plans. They are top notch!

Our trip to Italy and Sicily was fabulous and beyond our expectations. Our specialist, Sarah Quigley, understood what we were looking for and went above and beyond to make our dreams come true. We will definitely use Audley for our future travel.

We had the most AWESOME trip to India in March 2026 thanks to Audley Travel! We had tried to go to India in 2018, but the travel agency we worked with, at that time, couldn’t tailor a trip for us to meet our wishes. So, we gave up. This time we decided to try Audley Travel and worked with India specialist Zac Pardee. He listened to us and put together a terrific vacation! And in record time! We were planning on going in 2027, but Zac was able to make it happen in 2026. Our trip was 18 days long traveling by car and plane to 5 different wildlife destinations (Kaziranga, Tadoba, Pench, Kanha, Bandhavgarh), Delhi (Old & New), and Agra. It included 18 private safari drives, 4 in-country flights, and 13 transfers. Everything was executed to perfection! Our itinerary was followed without error. Not one Audley driver, guide, or representative was ever late, and all were helpful and very personable. The lodges and hotels that Zac booked for us were excellent with the accommodations, staff, and food far exceeding our expectations. We traveled to see India’s wildlife but ended up falling in love with the people and the country’s wonderful hospitality sector. We had anticipated that the tigers drawing us to India would be hard to spot, but that was not the case at all. Zac put us in the right places with the right guides. We saw more than one tiger almost every day, and had numerous close encounters. This included wonderful sightings of tigresses with cubs. When we asked about visiting Kaziranga, Zac encouraged us to do so and worked it seamlessly into our itinerary. Amazingly, we saw 50 one-horned rhinoceroses in Kaziranga. The tours that Audley arranged for us in Delhi and Agra were great. Our guides were very personable, knowledgeable, and spoke English very well. To wrap it up, we are very pleased that we chose Audley Travel to design and organize our trip. We are currently planning another trip with Audley and highly recommend Audley to others. Well done Audley Travel and Zac Pardee!!

Ryan Moncton put together the most adventurous, fascinating trip to Lima and then onto the Amazon (where we encountered macaws, a black crocodile, river otters eating fish and listening to the Howler monkeys at night!), Cusco, the Sacred Valley and finally our 7 night 6 day trek over the Andes with our guide (Pillco who was absolutely wonderful!) and our porters to reach our final destination Machu Picchu...UNBELIEVABLE! We slept under the stars every night in nice tents, had great weather and the Chef and Porters were outstanding! They set everything up and torn everything down. We had 3 meals a day that were fantastic! Happy hours almost every night after hiking a minimum of 7-8 miles every day through steep mountain peaks to tops of glaciers at Salkatay Pass and deep, steep, narrow descents into Machu Picchu! The most gorgeous scenery...waterfalls, lush flora and fauna, llamas... we even saw a chinchilla along the way! The scenery was unforgettable! The FOOD (omigosh, the FOOD so very fresh!) the Peruvian PEOPLE... so hard working and yet so very grateful and gracious!
If I could find someone to trade homes with me in SD and I could stay at theirs in the Cusco/Sacred Valley area, I'd go back in a heartbeat! Thank you Ryan for putting together this once in a lifetime unforgettable trip! FIVE STARS *****

Everything was systematic. It was a 5-star experience and would recommend this to anyone.

Our two-week trip to Italy was absolutely unforgettable, and we owe so much of that incredible experience to Audley Travel and Kelly with her amazing travel coordination! From Florence, Rome, Positano, the Amalfi Coast, and Capri, every detail was perfectly planned and seamless.

Our personal drivers were always on time, professional, and extremely knowledgeable about each area, which made traveling stress-free and enjoyable. In Rome, we experienced unforgettable moments visiting the Coliseum, the Roman Forum, St. Peter’s Cathedral, and even seeing where St. Peter and St. Paul were imprisoned — an incredibly emotional and meaningful experience for us. Where else can you stay in a palace and be treated like royalty?! Italy, of course!!

Some of our favorite memories included taking a pasta-making class in Tuscany, riding the super train to Rome at 153 mph, and having the most wonderful conversations with both locals and fellow travelers throughout our journey.

Kelly was truly our personal concierge every step of the way and took the absolute best care of us with every need and want we had. Her attention to detail, responsiveness, and genuine care made this trip beyond anything we could have imagined.

We have already told everyone we know who loves to travel to contact Kelly. We cannot recommend she and Audley Travel highly enough!

The expert knowledge of our destination by Lili our travel consultant.

The excellent choices she made for our hotels and excursions.

⭐⭐⭐⭐⭐

Our family trip to northern Italy was nothing short of incredible! Over 10 unforgettable days, we explored Venice, Lake Garda, and Portovenere, and every moment was perfect. The itinerary was meticulously planned, our accommodations were top-notch, and transportation was seamless.

A special shoutout to Sarah, who made our journey a core memory—her attention to detail and understanding of what truly mattered to us exceeded all our expectations. We are so grateful for the experience, the beautiful memories we created, and the peace of mind we had throughout the trip. We will definitely be returning to Audley for our next adventure! Grazi!!

Family trip to Italy was a 5-star experience! Leah Saulnier from Audley Travel could not have done a better job. She came in under cost, made all of our requests a reality and made every day and experience a special one. She used her past experiences to determine the best options for us! I am recommending Leah anyone who is planning a trip to Italy.

Couldn’t be more impressed with Audley Travel. The entire process was seamless, organized and any questions or concerns were answered promptly with great explanation. Highly recommend!

Booked an expensive 5 day tour in Rome and Naples. My requests were ignored, we missed key historic sites, and tours were switched from what we requested. If you are looking for custom private tours, use someone else. Audley just consolidates mass market tours. Our private tour of Pompeii had 10 people and half didn’t speak English. Feel like it was a complete bait and switch operation.

I recently returned from a 13 day Audley South African tour. Thora Taylor did an exceptional job of planning and communicating every detail of the trip. She planned the flights, individual transfers within the tour, three very different and wonderful places to stay, (including a B & B, a tented Safari and a guesthouse) and several day discovery tours and specialty eating opportunities. I have been on numerous tours previously and this was among the best. I attribute that to Thora and her teams knowledge of the area, her personalized attention to my wishes and her ability to think through the details. Internet, written and telephone communication were key. I would highly recommend Audley and Thora

Our experience with Kelly Edwards through Audley travels was exceptional from start to finish. She created a truly customized and personalized vacation for a family of four including two teenagers and every detail was thoughtfully planned. Communication throughout the process was excellent. We always felt informed and prepared which made a big difference in traveling internationally. The accommodations were not only beautiful, but perfectly located, allowing us to fully enjoy each destination without unnecessary stress. The excursions were spot on, engaging, well, organized, and perfectly situated for both adults and teens is struck a great balance between sightseeing, culture and downtime. What really set Audley travels apart was the ongoing support during the trip. Knowing we had a resource in Italy to contact if anything that came up, provided incredible sense of reassurance. Traveling in a different country comes with a lot of moving parts especially with kids and having expert guidance to help navigate it all with truly priceless. A special thank you to Kelly Edwards, who was amazing to work with—attentive responsive experienced and clearly dedicated to making our trip unforgettable. We would highly recommend Kelly Edwards if you are planning on traveling to Italy, and want a seamless personalized travel experience.