Audley Travel - USA Reviews 

487
TrustScore 5 out of 5

4.8

North Washington Street 77, 4th Floor, 02114 Boston, Massachusetts, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

In August my mom and I went on a safari in Tanzania to fulfill a lifelong dream. Every part of our trip was personalized and made us feel special and seen. Stephanie helped us plan the trip of a lifet... See more

Company replied

Rated 5 out of 5 stars

We are two professional photographers. We asked our Audley rep for a two week self-directed tour that was off the beaten path. NO "tourist traps". She took care of hotel bookings and 4x4 vehicle ren... See more

Company replied

Rated 5 out of 5 stars

Using Audley's services, and Tamatha Fredrick's expert advice was the smartest this I did when planning a trip to Japan. There was a wonderful ease to it all - from the moment we stepped off the plane... See more

Company replied

Rated 5 out of 5 stars

Earlier this year, our family enjoyed an unforgettable trip to Morocco thanks to Audley Travel. We worked closely with our specialist, Corinne, who thoughtfully customized every detail to fit our fa... See more

Company replied


Company details

  1. Cultural Tours Provider
  2. Boutique Hotel
  3. Cruise Travel Agency
  4. Tour Agency
  5. Tour Operator
  6. Travel Agency

About Audley Travel - USA

Written by the company

We’re experts in individually designed travel, creating meaningful journeys in more than 80 destinations across all seven continents. We’ve spent nearly 30 years building trips around what you want to see and how you want to feel, where you define every aspect. We’ll put you in the hands of a dedicated destination specialist, someone who knows where you’re headed because they’ve been there themselves. They’ll plan your trip down to the finest detail, choosing experiences that call to you and introducing you to local guides who are top in their field. Because we know that the best way to see the world is your own.

Why journey with us?

Written by the company

A trip as individual as you
Your ideas, our intuition. The two come together to create a journey that’s uniquely yours.
A dedicated expert, from start to finish 
From your starting conversation, your specialist is the expert you can rely on at every step.
Meaningful experiences, real connections
If you have a particular passion, we’ll find ways for you to explore it, accompanied by guides who’ll bring everything to life.
The travel experts you can trust
We put the same emphasis on taking care of you while you’re away as we do on creating your trip, and we're there for you 24/7.

Contact info

  • North Washington Street 77, 4th Floor, 02114, Boston, Massachusetts, United States

  • 1-866-346-2654

4.8

Excellent

TrustScore 5 out of 5

487 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(487)

573 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great planning

she helped us plan a vacation that went smoothly and was everything we asked for. she listened and she gave us very helpful information

September 10, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Hi Elaine,

Thank you for taking the time to share your comments about your recent trip with us! We are so happy to hear that your vacation was everything you asked for, and that your specialist was able to guide you with useful insight. We'll be here whenever you'd like to plan your next vacation!

Best,
Audley Travel US

Rated 5 out of 5 stars

Wales Trip was fantastic!

Our agent that was sent to us spelled out everything for us! All the hotels/BNB's were great. The food was great, the tours were great, even the weather was great :-). I especially the guided tours that were set up for us.

September 2, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Dear Jim,

Thank you so much for your 5 star review! We're delighted to hear that your trip to Wales was filled with great food, accomodations, and tours, all perfectly arranged by your Country Specialist Lily!

We have shared your kind words with Lily and her manager, and we'd be thrilled to help you plan your next trip in the future!

Warm Regards,
Audley Travel US

Rated 5 out of 5 stars

Our Adventures in Wales…

Just returned from Wales and had such a great time we are already talking about our next trip. Lily and the team at Audley listened to learn what we were looking for and exceeded our expectations. Accommodations were just what we wanted and provided a sense of life in Wales. We talked with several locals for hours in the pubs, enriching the experience. The tours, hikes and other activities were unique to Wales. Our guides were personable and tailored the tour as they learned more about us. It was a spectacular adventure.

September 2, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Dear Stephen,

Thank you so much for taking the time to share your experience with Audley. We're thrilled to hear your time in Wales was filled with unique tours, hikes, and local experiences, and that Lily was able to truly listen and tailor everything to fit your needs. It's also wonderful to know that the accommodations and guides made the trip that much more personable and memorable.

We've shared your kind words with Lily and her manager, and we hope to have the opportunity to plan another adventure with you in the future!

Warm Regards,
Audley Travel US

Rated 5 out of 5 stars

12 days in Morocco outstanding

12 days in Morocco arranged by Liz V at Audley could not have been better designed and importantly, executed. A great itinerary offering experiences in Fez, the Sahara, Marrakesh, the middle Atlas mountains, an overnight stop in the beautiful village of Skoura and the coastal city of Essaouira. Private tour with Audley's in country partner attending to all the logistics to perfection. Accommodations were outstanding, all 5 stars, several Relais & Chateaux properties. Arrangements made by our driver Karim for meals outside of the hotels were terrific. His knowledge of all of the areas visited was impressive. Steered us in the right direction whenwe wanted information on shopping and sightseeing on our own. He never left us waiting got us where we wer going on time and in good shape. He was kind, thoughtful and a true gentleman.
A visit to to a village to prepare a lunch with a family was a highlight of the trip. And the food was good.
I need to thank our guides and camel wranglers. That include a few Mohammed's, more than one Ahmed, a Badar, an Ayoub, a Mustafa and a Zaid
This was our first experience with Audley, it will not be our last.

September 5, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Dear Elleeray,

Thank you so much for taking the time to share this wonderful 5 star review! We're delighted to hear that your 12 day journey to Morocco, carefully designed by Liz, exceeded your expectations. From exploring Fez, Marrakesh, the Atlas Mountains, Skoura, and Essaouira to enjoying memorable moments with Karim, your guides, and local families, it's wonderful to know the trip was both seamless and unforgettable.

We're shared your thoughtful review with Liz and her manager. We can't wait to help you plan your next adventure with Audley!

Warm Regards,
Audley Travel US

Rated 5 out of 5 stars

Excellent knowledge and guidance was the key to planning an extensive trip to South Korea.

We had the pleasure of working with Stephanie Mailhot to plan our private trip to South Korea. Her knowledge and patience was incredible. Every question and concern was addressed in an extremely professional manner.

September 25, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Dear Gail,

Thank you so much for taking the time to leave us a 5 star review! We're delighted to hear that Stephanie's extensive knowledge and patience made your private trip to South Korea such a wonderful experience!

We have shared your kind words with Stephanie, and her manager, and we look forward to helping you plan your next journey in the future.

Warm Regards,
Audley Travel US

Rated 5 out of 5 stars

I recommend Andria for any Italy/Germany/Switzerland trips!

Could not say enough good things about Andria Channels!! We spent a few days in Germany and Switzerland and Andria listened to every concern and answered every question that I have. She was also able to modify our trips as many times as needed to better fit our needs. She is very easily reachable and her pre-trip call is SO SO helpful. She shares her screen on a call and goes over the entire trip, puts all the details into google and talks about everything in detail. I was given detailed documents on our itinerary before we left for our trip which I highly appreciated. I didn’t have to worry about a single thing. Also, Andria in general is just a very nice, down to earth person and it makes it easy to talk to her, especially regarding any changes to the trip. She was great!

September 12, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Dear Kayla-Marie,

Thank you so much for taking the time to share such a thoughtful review! We’re thrilled to hear how much you appreciated Andria’s attention to detail and her ability to adjust your trip to fit your needs perfectly! It’s wonderful to know that her pre-trip call and detailed documents made you feel confident and prepared so you didn’t have to worry about a single thing.

We’ve shared your kind feedback with Andria and her manager, and we truly hope to plan another unforgettable trip with you again soon!

Warm Regards,
Audley Travel US

Rated 5 out of 5 stars

Well-organized and memorable travel experience

I had an outstanding experience with Audley Travel on my recent trip to Australia. My advisor, Colin, was incredibly creative and resourceful, arranging excellent tours that fit my interests perfectly. A highlight was a hidden gem in Port Lincoln, which I would never have explored on my own. Colin was also very flexible and supportive when I needed to make adjustments to fit my personal schedule. I highly recommend Audley Travel, especially Colin, for anyone looking for a thoughtful, well-organized, and memorable travel experience.

August 12, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Dear Mark,

Thank you so much for sharing your experience with us! We're thrilled to hear how much you enjoyed your trip to Australia! It's wonderful to know the tours fit your interests so well and that discovering hidden gems like Port Lincoln made your journey extra special.

We have shared your kind words with Colin and his manager and know they will be so appreciative. Thank you again, Mark, and we hope to be part of planning your next adventure when the time comes!

Best,
Audley Travel US

Rated 5 out of 5 stars

Bucket Trip

Aislyn did an outstanding job in a short amount of time. Communications with all was great. Had one problem (not with Audley) that was quickly resolved by Audley. Overall a great trip and would recommend their services.

August 24, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Hi Jim,

Thank you so much for your kind words! We're thrilled to hear that Aislyn made your trip so memorable and that communication was smooth throughout. We're also glad we could quickly resolve the issue you encountered. We’re so happy to have helped make your journey special. We truly appreciate the recommendation and hope to plan your next adventure soon!

Warm regards,
Audley Travel US

Rated 5 out of 5 stars

An Unforgettable Southern Africa Adventure Planned to Perfection by Audley

I recently returned from my Southern Africa trip arranged through Audley, and I couldn’t be happier with the experience. From start to finish, everything was smooth, thoughtfully planned, and filled with memorable highlights.

Planning with Thora
A special thank you to Thora, who was engaging, knowledgeable, and incredibly helpful throughout the planning process. Her excellent communication ensured every detail matched my expectations and that nothing was overlooked. Thora also followed up after my trip to gather feedback, showing her dedication to both clients and future travelers. Her expertise and attention to detail gave me confidence every step of the way.

Trip Highlights

In Cape Town, the meet-and-greet service was seamless, and Abbey Manor Guesthouse was beautiful with wonderful staff. My guides for the Cape Point and Table Mountain tours were punctual, flexible, and very informative.

In Franschhoek, the Country House and Villas were charming with attentive staff. The Wine Tram and horseback wine tasting were both fantastic experiences.

Victoria Falls was another highlight: Mbano Hotel was a gem, the activities were well organized, and my guide Bronwyn was a delight. The Royal Livingstone Express train ride was a special touch.

Ending on Tsowa Safari Island was perfect: warm hospitality, incredible meals, and the magical experience of watching the lunar eclipse on the river.

Overall
This trip was a wonderful mix of culture, adventure, and relaxation. I felt well taken care of the entire time and would wholeheartedly recommend Audley to anyone planning their dream vacation in Africa.

September 11, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Hi Jenn,

Thank you for taking the time to share such kind words about your experience with us! We are so happy to hear that Thora made the planning process easy and that her top-notch service really helped you feel confident that you'd have a seamless trip. It truly sounds like a once-in-a-lifetime trip, and we are honored that we were able to help put it together for you. We will be sure to share your kind words with Thora and her manager, and would be happy to help with another trip in the future!

Best,
Audley Travel US

Rated 5 out of 5 stars

Guys Adventure

It was extremely easy and a pleasure to work with Eric. He knows Portugal very well and was able to take our ideas and craft a trip that my son, grandson, and myself will never forget.

August 30, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Hi David,

Thank you for your kind words. We're pleased to hear that working with your Country Specialist, Eric, made your trip both memorable and stress-free. It's wonderful to know that with Audley's support, you were able to enjoy a special journey with your son and grandson.

We'd be delighted to help you plan your next adventure, wherever you decide to go next!

Best wishes,
Audley Travel US

Rated 5 out of 5 stars

Spectacular Trip to the Lake Region, Italy

Travel agent listened well as to what we were desiring. She planned excellent trip down to the details. Tours were on time, guides were awesome, hotels were great, sites met all our expectations. A truly memorable trip to Italy. I know it takes considerable effort to plan all the details of a trip. This was done flawlessly.

August 23, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Dear James,

Thank you so much for your wonderful review! We're thrilled to hear that your trip to the Lake Region in Italy was such a memorable experience. It sounds like Kelly’s careful planning made your experience truly unforgettable!

We’ve passed along your kind words to Kelly, and we know she’ll be thrilled to hear your feedback. We really appreciate your kind words and look forward to helping you plan your next adventure!

Warm regards,
Audley Travel US

Rated 5 out of 5 stars

Amazing Experience!

We loved working with Caroline to plan our trip this summer! She was a ton of help and tailored to our needs for each step of the travel as we had never visited Ireland before. We totally recommend Audley and are grateful for our experience!

August 19, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Hi Lauren,

Thank you for taking the time to share about your positive experience with us! We are so happy to hear that Caroline planned a wonderful trip tailored to what you were looking for on your first journey to Ireland. We'll be happy to help put something together for another trip in the future!

Best,
Audley Travel US

Rated 5 out of 5 stars

Have not typically used a travel agency…

Have not typically used a travel agency but decided to do so to visit Portugal as we do not speak Portuguese and wanted to make the most of our time there. Eric at Audley did an outstanding job of arranging the trip of a lifetime. Every hotel arranged was fantastic and the activities planned gave us a thrilling time. Most impressive was the quality of the guides he arranged for us in each place visited. We felt a warmth, attention and respect that made the trip more than we could have expected. Eric demonstrated tremendous insight into how we could achieve a connection with our ancestors. We do not have words to express our gratitude for the thoughtful, professional and detailed planning that went into the itinerary planned for us. We are so very glad we engaged Audley.

August 7, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Dear Customer,

We are ecstatic to hear that you had a wonderful trip and the ability to connect with your ancestors! It sounds like you had a truly memorable experience.

We will be sure to relay your incredibly kind words to Eric and his team! We hope you choose to travel with us again soon.

Warm regards,
Audley Travel US

Rated 5 out of 5 stars

A Stress-Free Journey Thanks of Audley Travel

We were very pleased with Audley Travel. It was nice to have our trip planned out and organized, with attention given to details, such as transfers and special tours. We appreciated the trip itinerary handbook that outlined our entire journey; however, receiving it a bit earlier would have allowed us more time to review our plans. It was wonderful not having to worry about traveling from one area to another and our travel agent provided excellent suggestions for accommodations the matched our preferences.

July 21, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Dear Mark,

Thank you for taking the time to leave a 5 star review and share your experience with us! We're pleased to know that your specialist was able to put together a trip that aligned with your preferences and made for a seamless experience.

We have shared your kind words with your specialist and her manager. We truly appreciate your feedback and look forward to planning another adventure with you soon!

Warm Regards,
Audley Travel US

Rated 4 out of 5 stars

I want to start by saying my African experience was all that I dreamed of and more!

I’d like to begin by giving my African specialist, Tom Wilkinson, a full 5 stars. The reason for the overall 4-star rating is due to the first two specialists I worked with, whose lack of communication made the planning stage more difficult, and because the final cost of the trip was significantly higher than the budget I had provided.

That said, once Tom took over, everything changed for the better. He went above and beyond to help manage costs where possible and to ensure that our trip was seamless and memorable. The camps, tours, guides, and hotels were absolutely outstanding, and aside from one very minor hiccup (quickly resolved), the experience was exceptional.

In the end, it truly was a once-in-a-lifetime journey, and I am deeply grateful for Tom’s dedication, professionalism, and care. If you’re planning an African adventure, I can wholeheartedly recommend Tom Wilkinson at Audley Travel!

July 24, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Hi Julie,

Thank you so much for your thoughtful review. We truly appreciate you taking the time to share your experience with us.

While we're sorry to hear that your initial interactions with your first two specialists didn’t meet expectations, we’re absolutely delighted that Tom was able to turn things around and help create the trip you had envisioned. It’s wonderful to know that his support made such a meaningful difference.

We also appreciate your understanding regarding the minor hiccup, and we’re glad to hear it was resolved quickly. Your feedback reinforces why we’re so passionate about crafting personalized and seamless travel experiences—memorable journeys like yours are exactly what we strive for.

We’d be honored to assist with your next adventure whenever you're ready to start planning. Until then, we wish you many more amazing travels ahead!

Best wishes,
Audley Travel US

Rated 5 out of 5 stars

Southern Africa Travel Experience was truly EPIC!

Thora Taylor at Audley Travel made our family trip of a lifetime everything we could wish for and more. The trip planning was extensive, she listened to what was important to all of the members of our family, making it a memorable experience for everyone, down to each little detail spanning ages of 8 to 75. The trip was filled with cultural experience and historical learning in Cape Town, with fantastic hosts and guides. The safari experience in the Timbavati Preserve at Simbavati River Lodge was beyond our wildest dreams with the staff and the animals (and this wasn't our first safari)! Our time in Victoria Falls at Waterberry Farmhouse was incredibly special and the staff was so attentive. The attention to detail in crossing from Zimbabwe to Zambia with VISA details was so appreciated and our drivers took care of things. We felt safe and in good hands thanks to all of the planning and communication by Thora and Audley's staff. The people we met in country truly made this trip so meaningful and it shows that Audley's agents work hard to develop these relationships and make sure clients' experience are top notch. We would travel again in a heartbeat with their planning and guidance and appreciate all they did to make it a truly EPIC trip!

July 31, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Dear Segen,

Thank you so much for sharing your incredible feedback about your Southern African journey! We're thrilled to hear that Thora was able to create such a memorable experience for your entire family. It's wonderful to know you felt supported every step of the way, and that the thoughtful planning and attentiveness from your specialist made your travels safe, seamless, and unforgettable!

We've shared your kind words with Thora and her manager, and know they will be delighted to hear how meaningful this trip was for you. Whenever you're ready ready to plan your next adventure, we'll be here and excited to assist you again!

Warm Regards,
Audley Travel US

Rated 5 out of 5 stars

We would highly recommend using Audley for your personal or family trips.

We would highly recommend using Audley Travel and Lily Cohen for your travel needs. We have had two big trips planned by them (Hawaii & London) and both were excellent, well planned, and worth the time and investment. They do a great job at understanding your expectations, needs, and the things you want to do and see and then put forth a great plan for you to enjoy. They had every detail nailed down for our two trips and nothing was overlooked. Lily is very responsive and knows everything you would expect for an experienced and high performing travel agent. We plan to use them again for our next trip.

July 28, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Dear Heidi,

Thank you so much for taking the time to share your kind words! We're over the moon to hear that you enjoyed both of your trips to Hawaii and London, and that Lily was able to create such detailed, thoughtful plans that made your experiences so memorable!

We have shared your feedback with Lily and her manager and know that they will be happy to hear it! We truly appreciate your review and are looking forward to helping you plan your next adventure!

Warm Regards,
Audley Travel US

Rated 5 out of 5 stars

2025 Tuscany Trip

From the pre-trip meetings going over every aspect of what we wanted to experience, through the post-trip follow up, our experience with Audley and specifically Kelly Edwards was unparalleled. The flights were meticulously arranged, our guides were friendly, informative and thoroughly enhanced our experience. Our drivers were always on time. The hotels selected for us surpassed our expectations. I, simply put, could not recommend Audley any higher.

August 6, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Dear Paul,

Thank you for taking the time to share your experience with us! We're absolutely delighted to hear that every stage of your Tuscany trip from the pre trip planning to the post trip follow up surpassed your expectations!

We have shared your wonderful feedback with Kelly and her manager. Thank you again, Paul, for choosing Audley and we hope to have the opportunity to plan another adventure with you in the future!

Warm Regards,
Audley Travel US

Rated 5 out of 5 stars

A bucket list safari trip!…

The preplanning was a thorough review of what we wanted to see on our trip to South Africa. All the plans fell into place perfectly. The hotel and lodges we stayed in were beautiful, staff friendly and helpful. Our safari was perfect - we saw the Big Five and more. Up close and personal to elephants and lions and more. Our specialist was knowledgeable, professional, and friendly. She made our trip perfect and I would highly recommend using her for any travel plans.

July 7, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Hi David,

Thank you for taking the time to leave a review! We are so glad to hear you enjoyed your safari trip.

We are thrilled you found Thora to be knowledgeable, professional, and friendly, and will make sure to share your feedback with her and her manager.

We are so happy you had the perfect trip and appreciate the recommendation. We hope to work with you again!

Best Regards,
Audley Travel US

Rated 5 out of 5 stars

Fantastic experience with Thora!

Thora really made sure to take the time to understand the experience we were looking for - from the private guided tours to the boutique hotels. She made sure that every step of the trip was well-planned in advance...we didn't have to think of any of the details and could truly just enjoy our honeymoon! Highly recommend Thora Taylor at Audley!

July 18, 2025
Unprompted review
Audley Travel - USA logo

Reply from Audley Travel - USA

Hi Cara,

Congratulations! We are so happy to hear that you were able to have such an enjoyable honeymoon thanks to Thora's planning and arrangements. We appreciate you taking a moment to share your feedback about your trip with us, and we will be sure to share it with Thora and her manager.

Best,
Audley Travel US

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look