Aura Fragrance Reviews 

140
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, most reviewers were somewhat happy with their experience overall. Reviewers often praise the good prices and the authenticity of many fragrances. Many also report positive experiences with quick shipping and helpful customer service. However, some customers also noted significant issues with product authenticity, receiving items that were either fake, watered down, or not as described. Delivery problems are also frequently mentioned, including delayed shipments, missing packages, or receiving empty boxes. Furthermore, a number of people experienced poor customer service, reporting unresponsiveness, being hung up on, or a refusal to resolve issues like wrong or missing orders.

What people talk about most

Product

Users describe ambiguous interactions with product, with some customers praising the authenticity and quality... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing frustration over issues... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the low and competitive prices for... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing significant frustration and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting extremely fast shipping, often... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a cologne called xerjoff naxos for a good price. But I faced a lot of flaws with the shipping my order was delayed twice and was expected on a Thursday but got pushed back to a Monday B... See more

Rated 4 out of 5 stars

I have òrdered for myself and friends around 3-4 times from here. I never, ever had an issue with this discounter. It is my favorite. Sure, the shipping is a bit slow, BUT I live in NŸ and they are sh... See more

Rated 4 out of 5 stars

I've recently ordered jpg ultra male from the cite, did an authentic check and it passed. they sell legits but ALSO be careful, i've boughten polo sport couple months prior before this recent order a... See more


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store
  4. Flavours, Fragrances and Aroma Supplier

Information provided by various external sources

Save on real designer perfumes at discount sale prices. We offer men and women Versace, Calvin Klein, Dior, Burberry, YSL, Dolce & Gabbana, Paco Rabanne and more.


Contact info

2.9

Average

TrustScore 3 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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2.9

All reviews

(140)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Empty Box

I ordered my boyfriend some cologne for father's day. When it finally arrived 2 weeks later the problem is this... all that was in the box was bubble wrap. No cologne just bubble wrap.

June 23, 2024
Unprompted review
Rated 5 out of 5 stars

Legitimate fragrance discounter with great prices.

I ordered a bottle of PDM Layton Exclusif at a low price and received a legitimate product. I was reasonably skeptical (as with most smaller online store fronts) but Aura Fragrance delivered! The order arrived about 4 business days total after ordering with the free shipping option (thanks to USPS as well). Overall a great experience! I will be coming back to check for deals!

May 17, 2024
Unprompted review
Rated 3 out of 5 stars

Quality Control Please

May 1, 2024
I purchased JPG Divine which was a new tester so I thought but it had been sprayed. I also purchased JPG La Belle new. However, when I opened it the bottle was defective. I love the JPG silhouette so I returned the defective bottle. There was no packing slip and the only directions on the site were to return to a particular address. Since the bottle was sealed, I am not sure I can hold the company responsible unless they know they are reselling defective products - those that did not pass quality control. I am hoping things work out. If not, then I hope Paypal will be able to help. All the FB groups have applauded this company, but I am questioning their legitimacy.

May 23, 2024 Update
Despite not having a packing slip, the return was seamless, and the refund was immediate. I am willing to give Aura Fragrance another chance.

April 30, 2024
Unprompted review
Rated 1 out of 5 stars

Fake “Initio Atomic Rose”

The “Initio Atomic Rose” I received was a fake. I sent them pictures with a comparison to the real product, they sent me a shipping label to return it. However, I contacted them a few times after to find out what happened, and if this was just an isolated incident. The last time I was told “barely anyone complained so we’re not going to stop selling it.” I let them know I referred a few people, they said to have them return theirs. Very unfortunate, I loved purchasing from here. BEWARE!

May 7, 2024
Unprompted review
Rated 1 out of 5 stars

Order received

Order received, requested refund after shipped back perfume. No more order from this seller because my transaction is now reported "fraud" if you guys want to continue shop with them, never ever ask for refund.

May 6, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible Refunds

Edit: After 2.5 months, and after I contacted BBB, I finally received my refund!

We ordered cologne and it came fast, but unfortunately we had to process a return. It has been well over month since they have received my product but they have not refunded my money! Customer service responds back they it takes 3-5 to process refunds but we are going on 45 days! I’ll never order from them again!

February 21, 2024
Unprompted review
Rated 1 out of 5 stars

I bought La vie est Belle'perfume with…

I bought La vie est Belle'perfume with high expectations, but I was super disappointed when I opened the packaging of the perfume I immediately realized by the color of the fragrance that it was not the original, and when I used it even worse, this company is a fraud because on their website they assure that the perfumes are original, I will never, ever buy from them again.

January 17, 2024
Unprompted review
Rated 3 out of 5 stars

I ordered the attraction perfume

I ordered the attraction perfume. It was not shipped very fast, but that was not a big problem. They sent me some emails with the tracking information. It arrived today. I ordered 1+1 for free, but 4 bottles arrived! I tried one but it just smells like men perfume.😢😔 I don’t know what to do with it, so does anybody have any tips?

January 11, 2024
Unprompted review
Rated 1 out of 5 stars

I purchased a Baccarat Rouge 540 from…

I purchased a Baccarat Rouge 540 from here as advised from a friend who also had previously buy from them. I sprayed twice and no smells whatsoever. This is a complete fake bottle. I own a bottle from Bloomingdales and thought it would be a great price with the discount they had going on. Big mistake! I’m going to lose money over this attempt. Don’t buy expensive perfume from them. If they were true to their advertisement, customer service should have done a better job at convincing me to exchange or allow them to replace the bottle but of course not. They know what they are selling.

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

Found out about this store through a…

Found out about this store through a group of fragrance lovers. I can only speak for the perfume I received. Bought Burberry Touch and Ariana Grande REM from them and the items arrived in perfect condition, with those plastic wrap and tight boxes and all. The bottles and the content liquid seem very authentic to me, and they last moderately long as well. I will buy from them again.

June 1, 2023
Unprompted review
Rated 1 out of 5 stars

VERY Fake: Please don't make the same mistake.

I wanted to believe this wasn't too good to be true. Spent 260 on a Creed Aventus bottle that was so blatantly fake it was appalling. If you're trying to rationalize a purchase, don't. If you think it's still worth a chance, it isn't. Please don't make the same mistake. - Michael, Brooklyn NYC

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great 1st time experience

First time order for Mancera Cedrat Boise at a great price.
Fast shipping - delivered in less than a week.
Batch code is legit and fragrance smells terrific & genuine.
Packaging isn't top notch - frag box in a bubble envelope, but it arrived safe and sound.
Will definitely order more frags in the near future.

May 11, 2023
Unprompted review
Rated 1 out of 5 stars

BEWARE

BEWARE. Steer clear of this place. It is a scam site that sells fakes and also sells your private information. Your emails, phone, text, and home address will be flooded with scam advertisements and con artists trying to rip you off.

April 6, 2023
Unprompted review

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