Had an order from Australia going to Japan, and they were so super professional in the reciept and handling of my packages, even when my packages came in batches. They are always ready to jump on a ca... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wasn't sure what to expect with using AusFF for a package - the service seemed legit, but I couldn't be sure, and their website seems a little dated. But alas, I was able to get something shipped fr... See more
Company replied
AusFF has been a blessing for me especially living in the central pacific where it is really hard to purchase goods even though shops provide international shipping which can be quite expensive for me... See more
Company replied
Second time I have used AusFF, I found their service much better than the American version (stackry - which I always thought was great) but AusFF were even more efficient. Very impressed to date.
Company replied
Company details
Written by the company
Looking for Mail Forwarding or Logistic Service small or big from Australia look no further than AUSFF.com.au
Contact info
15 Kendall St, 2142, Clyde, Australia
- +61 1300 345 700
- care@ausff.com.au
- www.ausff.com.au
4.9
Excellent
279 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AusFF
Thank you for the great feedback. We’re really glad to hear you found our service fast, reliable, and trustworthy.
Second time I have used AusFF
Second time I have used AusFF, I found their service much better than the American version (stackry - which I always thought was great) but AusFF were even more efficient. Very impressed to date.
July 11, 2025
Unprompted review
Reply from AusFF
Thank you for choosing us again. We’re really glad to hear our efficiency stood out, especially compared to services you’ve used before. Your continued trust means a lot to us.
Very excellent service
July 10, 2025
Unprompted review
Reply from AusFF
Thank you so much for the kind words. We’re really glad to hear you had an excellent experience.
Great service with fast shipping
Great service with fast shipping. I’m able to get products that aren’t available in NZ
July 8, 2025
Unprompted review
Reply from AusFF
Thank you for the great feedback. We’re really glad to hear our fast service helps you access products that aren’t available in NZ.
Quick, easy and safe!
Quick, easy and safe!!! The website could look a bit better and up to date with 2025 visuals but it was extremely easy to navigate, understand and do everything related to parcel forwarding!! Also the customer care was quick and helpful. Totally recommend!!
May 23, 2025
Unprompted review
Reply from AusFF
Thank you so much for the great feedback. We’re really glad to hear the service was quick, easy, and safe, and that our customer care team was helpful. We also appreciate your note about the website — we’re working on modernising the design while keeping everything simple to use.
Very fast and reliable services
February 24, 2025
Unprompted review
Reply from AusFF
Thank you for the great feedback. We’re glad to hear you found our service fast and reliable.
Always helpful and reliable service
I have used Aus FF on many occasions, always reliable and communicate quickly via email. Thank you!
May 9, 2025
Unprompted review
Reply from AusFF
Thank you for your continued trust. We’re really glad to hear that our reliability and quick email communication have consistently made your experience a good one.
Excellent customer service
April 23, 2025
Unprompted review
Reply from AusFF
Thank you for your kind words! Providing excellent customer service is our priority, and we’re delighted to hear you had a great experience. We appreciate your support and look forward to assisting you again!
Reply from AusFF
Thank you for your kind words! We're glad you found our service fast and reliable. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again!"
Always good to deal with
Always good to deal with, have used occasionally over the last few years with no issues
April 14, 2025
Unprompted review
Reply from AusFF
Thank you for your continued support! We're delighted to hear that you've had a smooth experience with us over the years. Your trust means a lot, and we look forward to assisting you again whenever you need us!
AusFF comes highly recommended
I ordered products from an Australian company. I sent them to the Australian address AusFF provided. They were received. AusFF sent them to AusPost. AusPost sent the package to America. I got what I ordered in a fast shipping time. The packaging was very well done. There was no damage to my items. AusFF can be trusted to be a great way point used to get goods that would otherwise not be accessible to Americans. I highly recommend their service.
March 9, 2025
Unprompted review
Reply from AusFF
Thank you for sharing your positive experience! We're thrilled to hear that your order arrived quickly and safely. Providing a reliable and seamless service is our priority, and it's great to know we could help you access the products you needed. We truly appreciate your recommendation and look forward to assisting you again!
Quick and problem free experience
Quick and problem free experience, no complaints.
April 8, 2025
Unprompted review
Reply from AusFF
Thank you for your feedback! We're glad to hear your experience was quick and hassle-free. We appreciate your support and look forward to serving you again!
Reply from AusFF
Thank you for your feedback! We're glad the setup went smoothly. If there's anything we can do to make your experience even better next time, let us know!
smooth operation
Quick dispatch, reasonable curier options, smooth service overall.
March 6, 2025
Unprompted review
Reply from AusFF
Thank you for your feedback! We're glad to hear you had a smooth experience with quick dispatch and reasonable courier options. We strive to provide reliable service, and we appreciate your support!"
Great service for Kiwis
Plenty of local shops worth buying from even if they don't ship outside of Aus. These guys will help you get it sorted and shipped to where you need.
March 21, 2024
Unprompted review
Reply from AusFF
Thank you for your feedback! We're glad we could help you access great local shops and get your order shipped smoothly. Making Aussie products accessible worldwide is what we do best, and we appreciate your support!
I see this forwarder helpful and…
I see this forwarder helpful and dependable. Really encouraging everyone to use this Australian site.
March 17, 2025
Unprompted review
Reply from AusFF
Thank you for your support! We're delighted to hear that you find our service helpful and dependable. Your recommendation means a lot, and we look forward to continuing to assist you!
Easy to deal with and great rates!
March 9, 2025
Unprompted review
Reply from AusFF
Thank you for your feedback! We're glad you found our service easy to use and our rates competitive. We appreciate your support and look forward to assisting you again!
They just closed my account with the…
They just closed my account with the package I had with them. They would not even lemme ship out the package. You say you don't serve Nigeria, but yet allows Nigerians to sign up on your website so you could steal their parcel.
Send me my package!
March 6, 2025
Unprompted review
Reply from AusFF
Thank you for bringing this to our attention.
It looks like you missed reading on https://clients.ausff.com.au/SignUp.aspx. We don't service customers from Nigeria, and all your electronic packages and others will be returned to the sender.
Sorry, We have zero tolerance for FRAUD / SCAMS at AUSFF.COM.AU
Just tried AusFF for the first time - HIGHLY RECOMMEND!
I just tried AusFF for the first time. Ordered some clothes from an Australian store that does not ship internationally. So, I created an account on AusFF, signed-up for a free trial, and was immediately given a warehouse address in Australia. I then ordered my gear from the Australian store for shipment to this AusFF warehouse. AusFF received the item in a few days, immediately notified me via email. After logging into my AusFF account, I was given a plethora of international shipment choices from which to choose. I chose the FedEx international shipment option. I just received my items. I couldn't be more pleased. AusFF made it SO EASY! From the moment I ordered my items to receipt, it was less than two (2) weeks. I highly, highly recommend AusFF! I'll definitely be using them again for my Australia/International shipment needs. 5+ stars!!
March 5, 2025
Unprompted review
Reply from AusFF
Thank you for your glowing review! We're thrilled to hear that your first experience with AusFF was seamless and that you found our international shipping options convenient. Making global shopping easier is what we strive for, and it's fantastic to know we delivered on that for you. We truly appreciate your recommendation and look forward to assisting you again in the future!
More than anything the way
More than anything the way. They wrap their arms around me and treated me like family and walked me through the process over and over again as I forgot it took me several months to get the package out. Probably a month to get it to him and maybe a month to get it out but they worked me through the whole thing. I mean they honestly did they. They walked me through it like a child which has to be done with my disease. I have tourette's autism and just had a stroke so I forget everything and the whole child likeness of the Asperger's syndrome. They just really are amazing. People couldn't love them more
January 17, 2025
Unprompted review
Reply from AusFF
Here's a warm and appreciative response you could use:
Thank you for your heartfelt review. We are truly honored to have been able to support you throughout the process. Providing patience, guidance, and care is at the core of what we do, and it means so much to hear that our team made a difference for you. Your kind words inspire us, and we’re grateful to have been part of your journey. Wishing you all the best, and we’ll always be here whenever you need us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.