Australian BBQ Reviews 

162
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It took me a while to decide what and whether I could afford the bbq. Will was very patient and helpful at all times. Calls were always answered in a polite and professional manner and I even got... See more

Rated 5 out of 5 stars

Had what I needed, reasonable prices. Placed order then I phoned up a day or two later to ask for additional item in the same delivery - they didn’t have it in stock but offered to waive delivery fee... See more

Rated 1 out of 5 stars

I paid for a barbecue weeks ago that said in stock online. I have waited patiently because of the situation but have heard nothing. I have chased twice now to hear it is arriving into the country next... See more

Rated 5 out of 5 stars

Honestly they couldnt be more helpful. The order was dispatched quicker than they promised, when the package got lost by a third party deliver service they went out id their way to help me and the thi... See more

Company details


Contact info

4.2

Great

TrustScore 4 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(162)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and pricing good

Had what I needed, reasonable prices. Placed order then I phoned up a day or two later to ask for additional item in the same delivery - they didn’t have it in stock but offered to waive delivery fee when they sent second piece. Great service already; then that afternoon stock arrived and they phoned to say all would be shipped together. Great flexible, personal service that can often be missing when ordering online elsewhere.

May 18, 2019
Unprompted review
Rated 5 out of 5 stars

Honestly they couldnt be more helpful

Honestly they couldnt be more helpful. The order was dispatched quicker than they promised, when the package got lost by a third party deliver service they went out id their way to help me and the third party find the package. They even went as far to double check that everything arrived in the end and make sure it was all the correct itnes for my BBQ. Will definitely be using them again and have already and will continue to advise others to use them.

February 25, 2019
Unprompted review
Rated 2 out of 5 stars

Very vague website with not enough…

Very vague website with not enough information. Items sent where received damaged and when replacement sent it was damaged as well.

September 21, 2018
Unprompted review
Australian BBQ logo

Reply from Australian BBQ

We are sorry to hear you have had difficulty receiving a spare part from us. If you could contact our customer service team on 01732 884030 we would be happy to assist you in resolving this further.

Rated 5 out of 5 stars

Bought a BBQ and didn't know where to…

Bought a BBQ and didn't know where to get some parts and then found these guys. Good quality parts and swift delivery. nothing to fault really, even a call just to check that the parts ordered would fit my BBQ, cant really ask for more.
Cheers, hopefully wont need to use again, but I know where you are if I do.

September 6, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Needed a new griddle delivered sooner than quoted timeframe. Jemini Pattni took complete control of the order already placed when I called and changed the delivery address and organised the delivery for the following day-fantastic service and great product.

September 3, 2018
Unprompted review
Rated 4 out of 5 stars

Spares Order

Ordered spares and would have given 5 stars but let down by items being damaged in transit due to inadequate packing. Took 3 attempts before one item was eventually received undamaged. To their credit, replacement items were shipped without much question and quickly. Their technical support was also excellent.

August 30, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look