It took me a while to decide what and whether I could afford the bbq. Will was very patient and helpful at all times. Calls were always answered in a polite and professional manner and I even got... See more
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Had what I needed, reasonable prices. Placed order then I phoned up a day or two later to ask for additional item in the same delivery - they didn’t have it in stock but offered to waive delivery fee... See more
I paid for a barbecue weeks ago that said in stock online. I have waited patiently because of the situation but have heard nothing. I have chased twice now to hear it is arriving into the country next... See more
Honestly they couldnt be more helpful. The order was dispatched quicker than they promised, when the package got lost by a third party deliver service they went out id their way to help me and the thi... See more
Company details
Contact info
Unit 15 Orchard Place, Seven Mile Lane, Borough Green, TN15 8QU, Wrotham Heath, United Kingdom
- 01732 884030
- info@australian-bbq.co.uk
- www.australian-bbq.co.uk
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BBQ out for the first time this year
BBQ out for the first time this year, burners and heat deflectors had got a bit rusty. Found on line, ordered and a few days later - delivered. Just the job.
They weren't the cheapest, but did have stock.
Great service and pricing good
Had what I needed, reasonable prices. Placed order then I phoned up a day or two later to ask for additional item in the same delivery - they didn’t have it in stock but offered to waive delivery fee when they sent second piece. Great service already; then that afternoon stock arrived and they phoned to say all would be shipped together. Great flexible, personal service that can often be missing when ordering online elsewhere.
Simply great service and a top quality…
Simply great service and a top quality product
We purchased two replacement casters…
We purchased two replacement casters for our old BBQ. They send them out quickly and fit perfectly for our old BBQ. Thanks
Still waiting, no customer update yet
Unfortunately I am still waiting for some of my order plus the warming rack was damaged... I will be e-mailing to chase and complain
Ordered a new cover
Ordered a new cover. Arrived in good time, very good service.
Honestly they couldnt be more helpful
Honestly they couldnt be more helpful. The order was dispatched quicker than they promised, when the package got lost by a third party deliver service they went out id their way to help me and the third party find the package. They even went as far to double check that everything arrived in the end and make sure it was all the correct itnes for my BBQ. Will definitely be using them again and have already and will continue to advise others to use them.
Spare parts arrived and fitted perfectly
Spares all ok.
Very vague website with not enough…
Very vague website with not enough information. Items sent where received damaged and when replacement sent it was damaged as well.

Reply from Australian BBQ
Great product and customer services.
Great product and customer services.
Thank you
The burners are excellent
The burners are excellent. Much better than the originals.
Easy to order quick to arrive
Easy to order quick to arrive . great service
Bought a BBQ and didn't know where to…
Bought a BBQ and didn't know where to get some parts and then found these guys. Good quality parts and swift delivery. nothing to fault really, even a call just to check that the parts ordered would fit my BBQ, cant really ask for more.
Cheers, hopefully wont need to use again, but I know where you are if I do.
HASSLE FREE SHOPPING
Always have the parts i need, supported by a speedy delivery service. Thanks guys.
Excellent Service
Needed a new griddle delivered sooner than quoted timeframe. Jemini Pattni took complete control of the order already placed when I called and changed the delivery address and organised the delivery for the following day-fantastic service and great product.
Spares Order
Ordered spares and would have given 5 stars but let down by items being damaged in transit due to inadequate packing. Took 3 attempts before one item was eventually received undamaged. To their credit, replacement items were shipped without much question and quickly. Their technical support was also excellent.
Good efficient service
Great choice and easy to use website…
Great choice and easy to use website with fast delivery.
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