It took me a while to decide what and whether I could afford the bbq. Will was very patient and helpful at all times. Calls were always answered in a polite and professional manner and I even got... See more
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Had what I needed, reasonable prices. Placed order then I phoned up a day or two later to ask for additional item in the same delivery - they didn’t have it in stock but offered to waive delivery fee... See more
I paid for a barbecue weeks ago that said in stock online. I have waited patiently because of the situation but have heard nothing. I have chased twice now to hear it is arriving into the country next... See more
Honestly they couldnt be more helpful. The order was dispatched quicker than they promised, when the package got lost by a third party deliver service they went out id their way to help me and the thi... See more
Company details
Contact info
Unit 15 Orchard Place, Seven Mile Lane, Borough Green, TN15 8QU, Wrotham Heath, United Kingdom
- 01732 884030
- info@australian-bbq.co.uk
- www.australian-bbq.co.uk
No recent history of asking for reviews
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Rebuilding a trusted friend
I bought a 4 burner Beefeater BBQ 10 years ago and it has given my whole family and friends stirling service, with many memorable evenings and lunches. However, 3 burners had become blocked with rust and the drip tray had eventually rusted, but the rest of the grill was in first rate condition - not bad after 10 years. I went online to search for spares and there they were in glorious detail. Everything I could want. I ordered 4 new burners, a new tray and 3 new flavour vaporisers. They even phoned me to check my order. The order was at my door within 48 hours, fitted and grilling dinner within 49. This is a great product with great after sales service. I couldn't recommend it enough.
Got part of my order wrong but
Got part of my order wrong but, when advised, did correct the problem.
Good knowledge of BeefEater BBQs
Good knowledge of BeefEater BBQs. Spare parts required identified and shipped as promised.
Would definitely use again if needed.
quick and efficient.
Good website, good service
I needed some parts for an old Beefeater bbq. The website pictures were very helpful and I found them although the model had been discontinued. Once ordered communication was good and the order came very quickly. Price was reasonably and overall I'm happy to be barbequeing again.
Excellent service and very helpful when …
Excellent service and very helpful when contacted with a query.
Good product with all accessories
Good product with all accessories. A fast delivery but rather expensive delivery charges.

Reply from Australian BBQ
Quick and efficient service plus …
Quick and efficient service plus helpful telephone conversation to help us buy the correct parts.
great service
BBQ Spares
Excellent service and very speedy delivery . Contacted them directly and very helpful
Efficient and deliver on promises
it was delivered promptly and exactly …
it was delivered promptly and exactly what I ordered
Easy to order. Great price.
Easy to order and pay. Excellent prices. Expected delivery times were clear. I liked the fact they sent the invoice by post during that period. They forgot to tell me my order was slightly delayed due to being on back order, however they did respond to my email quickly to explain. I also liked the fact they want your bbq model number to ensure that you are ordering an appropriate part. The packaging was excellent. Will definitely use this company again.
Good to know you will receive excellent customer service...
I ordered 5 replacement burners for my Beefeater BBQ. They arrived promptly but for no apparent reason one would not fit. I phoned the company and a very nice young lady immediately promised me a replacement which arrived a couple of days later. It's good to know you will receive excellent service if you hit a snag - I will use again and probably buy my next BBQ from them.
Great service and helpful people
Fast delivery great customer service
Fast delivery great customer service. Good price and quality replacement burners.
Spare parts for my BBQ
Spare parts for my BBQ arrived safe and well packaged. Good company to deal with.
Competitive pricing
Competitive pricing. Fast delivery, arrived sooner than expected. Securely packaged.
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