I had some issues with ordering from the Australian Gourmet Gifts web site and emailed them to solve the problem. They responded quickly and kept communication going while we solved the problem. I fe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made my order from Brazil to a Family members in Australia. Everything went just fine. Not too costly, nicely wrapped, delivered even earlier than I expected. Acceptance of an International payme... See more
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They have a great range of quality hampers, especially for Christmas. Their processing times are very quick and the customer is kept informed throughout the entire process. They also adhere to their p... See more
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Beautful hampers. We have been using Australian Gourmet Gifts for years with our company and personally. They are beautiful well presented and offer value for money, Thanks again, will continue to us... See more
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Company details
Written by the company
Welcome to Australian Gourmet Gifts! The best way to send spectacular gourmet gift hampers Australia-wide. Jam-packed with premium and award-winning products and free hamper delivery. We're confident that they are among the best value hampers and gift baskets you'll find anywhere in Australia. So when it's time to thank clients and employees in Sydney and Melbourne, or surprise family and friends in Brisbane and Perth, simply order your hampers online, we'll deliver.
Contact info
52 Hargreaves Street, 3166, Huntingdale, Australia
- 0478527263
- info@australiangourmetgifts.com.au
- www.australiangourmetgifts.com.au
4.6
Excellent
438 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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Amazing service
Amazing service. Fast delivery and excellent products. So easy to transact with.
January 6, 2025
Reply from Australian Gourmet Gifts
Thanks so much, Heather! We’re thrilled you loved our service, fast delivery, and products. It was a pleasure working with you, and we look forward to doing it again next year!
Quick prompt delivery
Quick prompt delivery. Recipient told us he was thrilled with the contents.
January 3, 2025
Reply from Australian Gourmet Gifts
Thanks, Dean! We're so glad to hear the recipient loved their gift and that our delivery was quick and prompt. We appreciate your support and look forward to helping you with more gifts in the future! Regards, Andrew
Reply from Australian Gourmet Gifts
Dear Neil,
Thank you so much for your kind words! We're thrilled to hear that you found the selection easy to navigate and the checkout process quick and simple.
Regards, Andrew
The delivery did not arrive
The delivery did not arrive. Australia Post notified me that it was not delivered. The person it was sent to received no notification at all.
December 29, 2024
Reply from Australian Gourmet Gifts
Dear Jo,
Thank you for your feedback on your recent order. I sincerely apologise for any inconvenience caused during the delivery process.
I’ve reviewed the tracking history and can see that delivery was attempted on the 6th of January, but there was no safe place suitable to leave the parcel. As a result, it was redirected to the post office for collection and was eventually collected by the recipient.
I also noticed that a phone number for the recipient was not provided at checkout. While you will have received email notifications throughout the delivery journey, Australia Post sometimes uses phone numbers to notify recipients of collection details or delivery updates. Without this information, their ability to communicate directly with the recipient may have been limited.
To prevent similar issues in the future, I recommend providing a phone number for the recipient when placing orders. This helps avoid missed notifications and ensures smoother communication for delivery updates.
If the parcel wasn’t located or delivered to your satisfaction, please don’t hesitate to contact us at info@australiangourmetgifts.com.au, and we’ll be happy to investigate further or assist you with a resolution.
Thank you for bringing this to our attention. We truly value your understanding and support.
Warm regards,
Andrew
Reliable and safe
December 27, 2024
Reply from Australian Gourmet Gifts
Dear Susan,
Thank you for your feedback! We’re delighted to hear you found our service reliable and safe.
Warm regards, Andrew
THANK YOU
The process was effortless and service prompt which was fantastic. My son and daughter-in-law were thrilled with the gift and the way it was presented. Thank you so much.
December 13, 2024
Reply from Australian Gourmet Gifts
Dear Paula,
Thank you for your lovely feedback! We're so pleased to hear that the process was effortless for you and that your son and daughter-in-law loved the gift and its presentation. Your kind words mean so much to us.
Warm regards, Andrew
The hamper arrived in good time in…
The hamper arrived in good time in great condition.
January 2, 2025
Reply from Australian Gourmet Gifts
Thank you for your feedback! We’re delighted to hear that the hamper arrived promptly and in great condition. We hope it was enjoyed!
Warm regards, Andrew
Great choices makes for happy recipients
A great variety of choices, a very happy couple receiving the hamper. In all, a very good experience.
December 26, 2024
Reply from Australian Gourmet Gifts
Dear Suzanne,
Thank you for your wonderful feedback! We're thrilled to hear that the variety met your expectations and that the recipients were so happy with the hamper. It’s fantastic to know you had such a positive experience!
Warm regards, Andrew
Happy with product great gift for…
Happy with product great gift for Christmas was disappointed it didn't get delivered to house had to collect from post office
December 12, 2024
Reply from Australian Gourmet Gifts
Dear Julie-Ann,
Thank you for your feedback! We’re so glad to hear you were happy with the product and that it made a great Christmas gift. However, I’m sorry to hear about the inconvenience of having to collect it from the post office. We’ll raise this with Australia Post to improve the future experience.
Thank you for bringing this to our attention, and we hope to serve you again in the future.
Warm regards, Andrew
Reply from Australian Gourmet Gifts
Dear Patricia,
Thank you for your lovely feedback! We’re delighted to hear you were happy with the quick delivery and value, and that the recipient loved the gift. We look forward to serving you again!
Warm regards, Andrew
The recipient of the Xmas hamper said…
The recipient of the Xmas hamper said it was fantastic!
December 12, 2024
Reply from Australian Gourmet Gifts
Dear V F,
Thank you for sharing this wonderful feedback! We’re thrilled to hear the recipient loved the Christmas hamper. It’s always our goal to make gifting special!
Warm regards, Andrew
Delivery aspect need to be improved
Delivery aspect need to be improved. Australia Post Express Delivery mechanism need to be reviewed.
1) food items - can’t be left everywhere. Point taken.In such a situation the delivery processes need to be more controlled. Had a bad experience with the delivery.
1) We haven’t been informed the approximately what time the package is being delivered.
Telephone number is given to contact the customer half an hour before to let them know or through tracking mechanism.
2) when no one is available at home the package was sent to a Distribution Centre 50 KM away from home.
3) the note left by Australia Post does not indicate whether a further attempt will be made or not to deliver or the customer is expected to collect.
4) By googling we tried to contact the Centre and informed that we can’t come and collect straight away and we are required to give 24 hrs notice.
4) Expecting people to give a 24 hrs notice to collect and to travel 50 to 60 KM each way to collect is terrible service in this day and age.
5) The package can only be collected during business days. Not on the weekend. That means a customer had to take time off from work for almost half day to collect the package.
When I called to complain about the delivery problems prompt attention is given to my complaint and the matter has been resolved.
This type of problem I have not encountered with other companies.
December 9, 2024
Reply from Australian Gourmet Gifts
Dear Chhaya,
Thank you for sharing your detailed feedback. I sincerely apologise for the delivery issues you experienced. This is not the standard of service we aim to provide.
We truly value your input and will follow up with you via email to address your concerns and make this right.
Warm regards, Andrew
Happy customer
Delivery was prompt and the contents were of high quality. The plum pudding and sauce was a hit. Would use this company again.
December 7, 2024
Reply from Australian Gourmet Gifts
Dear Linda,
Thank you for your wonderful feedback! We're so glad to hear the delivery was prompt and the contents were of high quality. It’s fantastic that the plum pudding and sauce were a hit! We look forward to serving you again in the future.
Warm regards, Andrew
The best ever first purchase
The range was very extensive. As I didn't really know the recipient's taste, I found it hard to make a decision but in the end they were very impressed
Thanks Deb
December 8, 2024
Reply from Australian Gourmet Gifts
Dear Debra,
Thank you for your kind words! We’re so glad to hear your first experience with us was a success and that the recipient was impressed. Choosing the perfect gift can be tricky, but it sounds like you made an excellent choice.
We look forward to helping you again in the future!
Warm regards, Andrew
The Australian Gourmet Gifts
The Australian Gourmet Gifts, Christmas Hampers we ordered were beautifully packaged with quality goods. Customer Service was exceptional.
December 6, 2024
Reply from Australian Gourmet Gifts
Hi Bronwyn,
Thanks so much for your lovely review! I’m really glad you were happy with the Christmas Hampers and our customer service. Your support means a lot to us.
Have a great festive season!
Cheers,
Andrew
Was really easy to organize online.
Was really easy to organize online.
Was delivered within 2 days even with crazy Christmas rush!
Our client loved it!
December 13, 2024
Reply from Australian Gourmet Gifts
Hi Maria,
Thanks so much for your lovely feedback! It’s great to know your client loved the hamper too! Looking forward to helping you again.
Cheers,
Andrew
Reply from Australian Gourmet Gifts
Hi Paul,
Thanks for taking the time to leave your feedback! I’m so glad to hear your order was delivered on time.
We really appreciate your support.
Cheers,
Andrew
Great service,truthful advertising and delivery as proposed
Great service,,truthful advertising
December 12, 2024
Reply from Australian Gourmet Gifts
Hi Lorna,
Thanks for your kind words! I’m so glad to hear you were happy with the service, our advertising, and the delivery. It means a lot to us.
Looking forward to helping you again.
Cheers,
Andrew
Great gifts
My son was really happy with the gift of a beer advent calendar. It arrived promptly and he has enjoyed it immensely.
October 13, 2024
Reply from Australian Gourmet Gifts
Hi Carole,
Thank you for your lovely review! I’m so glad to hear your son enjoyed the Beer Advent Calendar—it’s great to know it was a hit. Looking forward to helping you again next time.
Cheers,
Andrew
The gift hamper was as described and…
The gift hamper was as described and delivery within two business days of purchase.
December 12, 2024
Reply from Australian Gourmet Gifts
Hi Stephen,
Thanks for your feedback! I’m glad to hear the hamper was exactly as described and delivered so quickly. We really appreciate your support.
Cheers,
Andrew
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