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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting their brightness, superior performance compared to alternatives, and ease of fitting. The delivery service is consistently highlighted as fast and efficient, with many orders arriving quickly and well-packaged. Reviewers also appreciate the excellent customer service, describing staff as helpful, attentive, and willing to go above and beyond to ensure satisfaction. However, some people were dissatisfied with product reliability, reporting that some bulbs stopped working after a short period, even replacements. There were also concerns about product quality, with some customers receiving items with defects or finding that certain products did not fit as expected. A few reviewers also mentioned issues with customer service regarding problem resolution and communication.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the quality,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are satisfied with the product quality,... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and friendly... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast delivery,... See more

Customer service

People report ambiguous experiences with customer service. Many customers express significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a green LED upgrade kit along with 2 green LEDs. Unfortunately, 2 LEDs were the wrong colour. I contacted Autobeam on Facebook Messenger and within about 4 minutes the new colour verified li... See more

Rated 5 out of 5 stars

My purchase arrived less than 24 hours after ordering. The Dipped Beam lights I bought fitted directly to my Mk7.5 Ford Fiesta in less than 10 minutes. The performance of the LED's is far superior to... See more

Rated 5 out of 5 stars

I have been looking around for a company that could supply the LED bulbs for my Ford Ranger Wildtrak Custom. Not only did Autobeam have the right kit on their website, Tracey followed up and ensure... See more

Rated 5 out of 5 stars

Purchased H11 bulbs as an upgrade for the foglights on my Fiesta. Ordered them on a Friday and they arrived the next morning as usual well packaged and a high quality product. Bought from Autobeam qui... See more


Company details

  1. Car Accessories Store

Written by the company

Discover the range of innovative vehicle lighting by Autobeam | Light like no other.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great LED upgrades for your vehicle

Great LED upgrades for your vehicle, LEDs are super bright and very well made compared to some cheaper options on the market. Very well packaged and super easy to fit, would highly recommend.

May 25, 2025
Autobeam logo

Reply from Autobeam

Thank you for taking the time to share your feedback with us. We truly appreciate your feedback, and I'm delighted to hear that you are pleased with the Autobeam upgrades you received.

Rated 1 out of 5 stars

spent a lot of money on led bulbs

spent a lot of money on led bulbs, one was faulty, no contact email to communicate you have to use face book or messenger which i did. no response from them.
so have lost my money and no form of returning.
do not use them due to lack of response you will lose your money

May 4, 2025
Unprompted review
Autobeam logo

Reply from Autobeam

Hi Chris, I’m unsure why you haven't received a response from us. Please know that we value our customers and are committed to providing timely assistance. Our message system is fully operational, and all inquiries are up to date.

Could you please resend your message? This will help us understand your needs better and find the best way to assist you. If you’d prefer, you can also contact us directly via our email at support@autobeam.co.uk. We look forward to hearing from you soon!

Rated 5 out of 5 stars

Great value, quality Ford accessories

Purchased a 4D black logo for my Ford Focus MK4.5. The logo is a perfect fit and seems to be well made. This was considerably cheaper than other alternatives, but appears to be high quality. Replacing the logo is not a 5 minute job, you need to take care and get the spacing accurate. The end result is well worth it. I would highly recommend Autobeam and will definitely shop with them again.

April 24, 2025
Rated 1 out of 5 stars

DRL Module

I ordered the LED DRL module with very high expectations. It was advertised as plug and play, fault-free, and superior to the OEM DRLs. One of the product photos even clearly showed a Ford Transit Custom, which is exactly why I bought it.

It took over a month to arrive due to customs delays. As soon as it showed up, I installed it—only to find out it’s an absolute joke. The lights work whenever they feel like it—sometimes one turns on, sometimes none, sometimes both. Totally unreliable. And the brightness? Half of what the original DRLs produce.

Then I try to return the damn thing, only to discover—tucked away in fine print—that it’s not even compatible with the Ford Transit. And worse: no returns accepted. Seriously? You use a Transit Custom in your promo photos, yet the product doesn't work on it and you conveniently hide that fact? That’s deliberately misleading, if not outright dishonest.

Thanks for nothing—€210 straight down the drain.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

A Number One Company for Number One Products!

Absolutely fantastic service from Autobeam with my last order!
I mistakenly ordered the wrong shade of bulb that I wanted (my fault, I know). One quick message to customer service, and they managed to find my order prior to despatch, and change the bulbs over. They could have got me to return them, and resend, but Autobeam went the extra mile and got the order sorted out with excellent efficiency.
5 stars is not enough to say how impressed I was!

March 26, 2025
Rated 1 out of 5 stars

Frustrated

Frustrated, I bought LED H7 Micro Dipped Beam Unit for my fiesta 7.5 when they were on sale. Fitting was fine but noticed quickly they weren't very bright, talked to customer service about this and they mentioned it might be a battery issue affecting the voltage. Took it to my mechanic and they said my battery was good health and the unit should be okay to run. Got back to customer service to say this and then they say the unit I bought was dimmable? I don't have any dimmable settings for my car so the recommended me buying another product on site to correct it? I have since bought some off Amazon which were cheaper and work better. Sending them back to autobeam would have cost me postage so not much point. Please mention on the product that they are dimmable. Waste of money for me.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

I have bought several different light…

I have bought several different light upgrades for my car over the years with Autobeam. Each time the items have been great quality. From searching on the website to delivery their service has been brilliant with no issues.

March 15, 2025
Unprompted review
Rated 1 out of 5 stars

absolutely disgracefull company

absolutely disgracefull company!
customer service is non existant and please dont make the mistake of sending the items back as they will just keep them and not refund you !.
the system they have created is designed to fraustrate you in to giving up...
NO EMAIL
NO PHONE NUMBER
NO NAME
NO FACE
only a facebook messenger that once you have sent one message and they have read and not replyed to sais that any new messages will go to the back of the que which is their get out claus of not replying...
joke of a company

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Quality products, much trusted

I've used Autobeam products for years, first on my 2013 Focus ST, and then also on my 2017 Focus ST. Customer since 2018, and I always come back to Autobeam, not just for Ford's either. I've had the D3S LED headlights in since 2021 and they've been the best purchase I've made. Autobeams customer service has always been excellent, wether for returns or a bit of help.

March 5, 2025
Unprompted review
Rated 1 out of 5 stars

Nearly all the bulbs I’ve purchased…

Nearly all the bulbs I’ve purchased have issues, considering how much I’ve spent with Autobeam and how expensive the bulbs are they haven’t lasted long at all, my DRL sometimes are ok and sometimes when I put my lights on one side will stop working, my headlights one side has stopped working and when it does work it flickers.

I don’t like leaving negative feedback but if I would’ve known about the issues before hand I definitely wouldn’t have spent as much as I have done with Autobeam purchasing bulbs that don’t work.

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Website is very easy to use

Website is very easy to use, especially on the mobile being able to pay with Apple Pay.
Purchased a LED D3S which came next day and worth the money
Easy to fit and brightest lights on the road with no errors

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Much better than halogens

Delivered within a few days, and the new fog lamp bulbs were relatively easy to fit (to our 6.1 VW California. No dash errors, and they look much better than the yellow halogens, and with more effective night vision.

February 23, 2025
Rated 5 out of 5 stars

The process from ordering

The process from ordering, scheduling my delivery and receiving it was brilliant. No issues with delivery and the product is really good and effective

February 6, 2025
Unprompted review

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