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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting their brightness, superior performance compared to alternatives, and ease of fitting. The delivery service is consistently highlighted as fast and efficient, with many orders arriving quickly and well-packaged. Reviewers also appreciate the excellent customer service, describing staff as helpful, attentive, and willing to go above and beyond to ensure satisfaction. However, some people were dissatisfied with product reliability, reporting that some bulbs stopped working after a short period, even replacements. There were also concerns about product quality, with some customers receiving items with defects or finding that certain products did not fit as expected. A few reviewers also mentioned issues with customer service regarding problem resolution and communication.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the quality,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are satisfied with the product quality,... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and friendly... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast delivery,... See more

Customer service

People report ambiguous experiences with customer service. Many customers express significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a green LED upgrade kit along with 2 green LEDs. Unfortunately, 2 LEDs were the wrong colour. I contacted Autobeam on Facebook Messenger and within about 4 minutes the new colour verified li... See more

Rated 5 out of 5 stars

My purchase arrived less than 24 hours after ordering. The Dipped Beam lights I bought fitted directly to my Mk7.5 Ford Fiesta in less than 10 minutes. The performance of the LED's is far superior to... See more

Rated 5 out of 5 stars

I have been looking around for a company that could supply the LED bulbs for my Ford Ranger Wildtrak Custom. Not only did Autobeam have the right kit on their website, Tracey followed up and ensure... See more

Rated 5 out of 5 stars

Purchased H11 bulbs as an upgrade for the foglights on my Fiesta. Ordered them on a Friday and they arrived the next morning as usual well packaged and a high quality product. Bought from Autobeam qui... See more


Company details

  1. Car Accessories Store

Written by the company

Discover the range of innovative vehicle lighting by Autobeam | Light like no other.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very helpful staff and nice place

Very helpful staff and nice place

April 28, 2026
Unprompted review
Autobeam logo

Reply from Autobeam

Thank you for your kind review — we really appreciate it.
We’re glad you found the team helpful and enjoyed your visit. It means a lot to us, and we hope to see you again soon.
Team Autobeam

Rated 5 out of 5 stars

Just had a maxton body kit fitted and…

Just had a maxton body kit fitted and new number plates and holders . We are absolutely over the moon with the quality of finish Autobeam have done to the car a very professional job done and very friendly service. We highly recommend customers should use there services and very good variation's of products to .

April 25, 2026
Unprompted review
Autobeam logo

Reply from Autobeam

Thank you for the review. We’re really pleased to hear you’re happy with the Maxton body kit, plates, and overall finish.
We appreciate the recommendation and your kind words about our service—enjoy the new look! 🚗✨

Rated 4 out of 5 stars

I diddent get the stuff i order

I diddent get the stuff i order and after contact the sent the order again soo all good in the end

March 22, 2026
Autobeam logo

Reply from Autobeam

Thank you for your review.
Unfortunately, the original order did not include a complete shipping address, which meant the parcel could not be successfully delivered.
As soon as this was identified, we contacted you to obtain the correct details and have since re-shipped your order at our expense to resolve the issue as quickly as possible.
If you need anything further, please don’t hesitate to get in touch — we’re always happy to help.

Rated 1 out of 5 stars

Bad product even worse customer service!

I bought 4D reg plates from Autobeam as a birthday gift and they turned up with jagged notches and "nibs" all over the letters. I sent clear photos of the defects and they didn't even have the decency to apologise. Instead, they just kept insisting "there is no fault" and tried to tell me it was just the protective film.

When I proved it was a physical notch in the plastic, they told me this is their "standard manufacturing finish." If a jagged, messy cut is their standard, then their quality is rubbish.

The worst part is I didn't even ask for a refund at first. Since it was a birthday gift, I just asked them to swap the faulty 4D plates for a standard printed set so the person actually had something to put on their car. They completely ignored me. They just kept sending a link to a return portal where I have to pay the postage myself to return their faulty goods.

They don't listen, they don't care, and they won't even say sorry. Save your money and go to a company that actually looks at the photos you send them.

April 2, 2026
Unprompted review
Autobeam logo

Reply from Autobeam

Thank you for your feedback. We’re sorry to hear you were unhappy with the finish of the plates.
We did carefully review the photos provided and, based on both the images and our manufacturing process, the finish shown is consistent with how these 4D letters are produced. We have sold a very large number of these plates and complaints of this nature are extremely uncommon.
We always aim to maintain high standards, and in this case, if we were to remake the plates, the finish would be the same as the set you received. For that reason, we offered a return for a refund rather than a replacement that would not differ from the original.

Rated 1 out of 5 stars

Purchased 2 sets of led h4 bulbs

Purchased 2 sets of led h4 bulbs, all 4 have packed in after a short period , the replacements only lasted just over a week and now the very poor customer services will not do anything to help, never again and I will never promote your products, cheap Chinese crap. You’ve now replied to my review and you state that you have found the order and because you state they are over 3 years old and out of warranty, funny that Iv only the vehicle for just over a year, you’re replacements have only lasted a week and you expect me to send them back to you while you investigate what the faults are with the bulbs , I don’t buy bulbs for me to send them back to you and wait weeks whilst you investigate , so they are still in warranty but il cut my losses and won’t use you again , terrible customer services , putting phone down on a customer is not very professional either.

April 1, 2026
Unprompted review
Autobeam logo

Reply from Autobeam

Thank you for your review.
I can see from your order that the bulbs were purchased over 3 years ago, which is well outside of the warranty period — so this wouldn’t be considered a short timeframe.
As a business, we always strive to provide high-quality, reliable products, and the vast majority of our lighting performs as expected over time. However, like any electronic component, lifespan can vary depending on usage, vehicle voltage, and installation conditions.
Because the products are now outwith warranty, there isn’t anything further we’re able to offer in terms of replacement or support on this occasion. I’m not sure what more could reasonably be expected from customer service given the age of the items.
That said, if you would like advice on a more suitable or updated setup for your vehicle, we’d be more than happy to help.

Rated 1 out of 5 stars

Not very pleased with h11 switchbacks 1…

Not very pleased with h11 switchbacks 1 died and was told by cs you can't buy separately, not good autobeam😱 why should I pay another £50-75 for another set this has totally put me off this company certainly not worth the money for the time they lasted, No future purchases from me Especially when there are other company's doing these at half the price need to up you'r game and drop you're prices and start selling separately or make them last as its very rare for bulbs go and fail in pairs 😡

March 7, 2025
Unprompted review
Autobeam logo

Reply from Autobeam

Hi,
Thank you for your review — we’re sorry to hear about the issue you’ve experienced.
As your H11 switchbacks are still within the warranty period, we will happily arrange a free replacement for the faulty unit.
Please contact us directly with your order details so we can resolve this for you as quickly and smoothly as possible.

Rated 1 out of 5 stars

i order the hid cap cover with the hole…

So u are calling your member of staff Lee a lier when he said on the phone when he looked i had ordered the hid ones and for the warranty on bulbs you dont honour it how can I send the back when it has been a year since I put them in the bin because u did not want to no i won't recommend you two any1 my advice is two stay away look at people reviews the bulbs don't last cheap chinese good luck in your business but I wont be using use and people i no i will tell not to you are saying now you will help because I left bad review no thanks keep your stuff that don't last a year chep bulbs from halfords last longer

February 24, 2026
Unprompted review
Autobeam logo

Reply from Autobeam

We’re sorry to read your review, but we do need to clarify a few points.
The original order confirmation email clearly shows that LED rear caps were selected at checkout. We have checked this against our system, and the item dispatched matches the item ordered. If you believe there has been an error, we’re more than happy to review any screenshots or additional information you can provide.
Regarding the bulbs, we absolutely honour valid warranty claims. We previously advised that we are still awaiting your email with details, photos, and order information relating to the alleged failures so that we can properly assess this for you. Without this information, we’re unable to process or approve a warranty claim.
We stand by the quality of our products and have supplied thousands of these units without issue. However, if something is genuinely faulty and within warranty terms, we will always assist.
If you would like us to resolve this, please contact us directly with the requested information and we’ll gladly review it.
Kind regards,
Autobeam

Rated 5 out of 5 stars

My purchase arrived less than 24 hours…

My purchase arrived less than 24 hours after ordering. The Dipped Beam lights I bought fitted directly to my Mk7.5 Ford Fiesta in less than 10 minutes. The performance of the LED's is far superior to the halogen one's that were originally on the car. Very simple to replace. Only issue is that there was no notice in the event if the LED does not light to ensure that the spade connector is in the correct orientation to the plug on the LED. Otherwise 5 star service and product

February 6, 2026
Unprompted review
Rated 4 out of 5 stars

Excellent quality

Excellent quality. The only reason for not 5* was for the price tag I would have expected some info about how the led should be orientated as once fitted they can be rotated so wasn’t sure what the correct position was.

January 22, 2026
Rated 1 out of 5 stars

I bought a drl kit for a fiesta mk8.5…

I bought a drl kit for a fiesta mk8.5 that it doesn’t fit. They sell a kit that doesn’t fit at all and in order to return the item back I will have to pay for transporting out of my pocket including that I paid shipping that I won’t get my money back and also I paid customs. In total i lost 85€ and they don’t cover.

January 15, 2026
Unprompted review
Autobeam logo

Reply from Autobeam

We’re sorry to hear you’re disappointed. This DRL kit is clearly stated on the product page as only guaranteed to fit UK-spec vehicles.
Once the item is returned in its original condition, we’re happy to refund the product itself in line with our policy.

Rated 1 out of 5 stars

Cheap Chinese Whitelabel Company

Bought LED H7 from autobeam. They were great for about 3 months, and then stopped working. Even the replacements sent out to me stopped working after 3-4 months.

After some research I realised they are just white labelling products (basically selling cheap Chinese products but rebranding it with their own packaging).

I wouldnt recommend buying from here.

January 5, 2026
Unprompted review
Autobeam logo

Reply from Autobeam

We’re sorry to hear this. For clarity, the items purchased were from our budget range, which is designed as a lower-cost option and differs from our premium range in terms of performance and longevity.
Autobeam does not sell “cheap white-label” products — all of our lighting is tested and supported with warranty. We’re always happy to review any issues directly if you’d like to get in touch with your order number.

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