Well, they are sending your parts quickly, occasionally get it wrong bug you get refund. Them are still missing a lot of parts like some basic lower rear arm screws but overall they are doing OK!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unexpectedly my car failed MOT on one shock absorber on a car with air suspension. Mechanic priced an OE replacement at over £700. Autodoc supplied a Ridex branded pair for much, much less. They look... See more
Company replied
in total AUTODOC IS GREAT. NOW CAN YOU STATE IF PARTS ARE IN UK OR WILL BE SUPPLIED FROM EU. DELIVERYI GOOD ONLY ONE ERROR PN DELIVERY MADE BY DPD GOODS DELIVERED TO INCORRECT HOOUSE LUCKY ENOUGH I R... See more
Company replied
I made 2 orders 1 arrived next day, no complaints! The other was split into 2 orders and arrived 4 and 5 days later. The first order which was a contitech timing belt and water pump cost me 1.99 deli... See more
Company replied
Company details
About AUTODOC - Great Britain
Written by the company
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc App
Autodoc Site
Autodoc Club
YouTube
What we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact us
FAQ
Contact info
United Kingdom
- trust@autodoc.co.uk
- www.autodoc.co.uk
4.2
Great
18K reviews
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After initial problems
After initial problems with order I was contacted by Hana who was very helpful and resolved the problem happy now thanks
July 21, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Dear Darren ,
Thank you for your kind words and appreciation of the quality of our work🧡.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards, AUTODOC Team🔧🧰
Reply from AUTODOC - Great Britain
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
Placed an order
Placed an order, paid the money. Only partially turned up, I had to chase them to find out they cancelled part of it. Where's the communication? Reordered a different product, cancelled. Why no only advertise what you have in stock instead of wasting time?
July 17, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hi Nic !
We are very sorry that our service did not meet your expectations — thank you for pointing out these weaknesses, as this is essential for our improvement.
Contact us at trust@autodoc.co.uk and we'll offer a personalized solution.
Your opinion is a priority for our growth.
Best regards,
AUTODOC team
The right part at a good price with…
The right part at a good price with delivery when they said
July 16, 2026
Reply from AUTODOC - Great Britain
Greetings!
Thanks for your feedback 🙌 We’re happy that the delivery and product quality met your expectations. 🚚✅ We look forward to helping you again in the future!
Best regards,
AUTODOC Team
The cost of postage was nearly the cost…
The cost of postage was nearly the cost of the part
July 21, 2026
Reply from AUTODOC - Great Britain
Hello Richard Leach!
Thank you for taking the time to share your feedback.
We understand your concern regarding the delivery cost and appreciate that, in the case of lower-priced items, the shipping fee may seem disproportionately high.
Please note that the courier applies a standard delivery charge, which generally does not vary based on the value, size or weight of the part being shipped. The shipping fee covers the transportation service itself and is applied regardless of whether the parcel contains a low-cost or a higher-value item.
Please be assured that our Quality Control Manager will be contacting you shortly to review your case and assist you further. They will be happy to discuss your concerns and review the details of your order.
Thank you again for your feedback. We value your comments, as they help us improve our services, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
AUTODOC Team
Top service!
Saved myself hundreds on an AC Compressor for my C class. Fast delivery too. Very satisfied with their services. Thank you to all at AUTODOC!
July 9, 2026
Reply from AUTODOC - Great Britain
Hello!
Thanks for your wonderful feedback 🙌 Your opinion means a lot to us, and we’re happy to hear that your order met your expectations 📦✅
Best regards,
AUTODOC Team
Good quality
July 21, 2026
Reply from AUTODOC - Great Britain
Greetings!
Thanks for your feedback 🙌 We’re happy that the delivery and product quality met your expectations. 🚚✅ We look forward to helping you again in the future!
Best regards,
AUTODOC Team
The wrong part was sent and I have to…
The wrong part was sent and I have to pay return postage. They had all the correct information including the registration. Goodbye AutoDoc
July 17, 2026
Reply from AUTODOC - Great Britain
Dear Pete Black!
We are very sorry to hear this.
Your feedback has been forwarded to the appropriate department. All information will be carefully checked and we will contact you shortly.
We're happy to assist you with any questions you may have.
Best regards, AUTODOC Team
Non-existent customer service
Non-existent customer service
Ridiculously slow delivery times
They confirm the product has been received by Evri (using them is a red flag in and of itself). Days later Evri claim they still haven't received the product. Autodoc's automated customer service (because there telephone service doesn't work by choice) says contact Evri and Evri says contact Autodoc while you the customer are stuck between their incompetence. Never ever using them again. Cheap shouldn't mean bad service.
July 16, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Laurence DW!
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear about your experience and understand how frustrating it must have been to face delivery delays while receiving conflicting information about your parcel. We also regret that our customer service channels did not meet your expectations and that you felt unsupported throughout the process.
This is certainly not the level of service we aim to provide. We take your comments regarding the delivery process, communication, and support very seriously, and they will be shared with the relevant departments for review.
We would appreciate the opportunity to investigate your case in detail and assist you personally. To protect your personal information, we kindly ask you to contact us directly by email at trust@autodoc.co.uk and include your order number along with a brief description of the issue.
Once we receive your email, our team will review your case as a priority, investigate the status of your shipment with the courier, and do everything possible to help resolve the matter.
Thank you again for your feedback. We hope to have the opportunity to restore your confidence in our service.
Best regards,
AUTODOC Team
I've Great service and fast delivery!
I've had a great experience with AUTODOC. Finding the right parts for my car was super easy, the prices were fair, and the delivery arrived on time. Everything fit perfectly. Highly recommended!
July 21, 2026
Reply from AUTODOC - Great Britain
Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards,
AUTODOC Team
Great product great prices and now fast…
Great product great prices and now fast delivery! Brilliant
July 21, 2026
Reply from AUTODOC - Great Britain
Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
AUTODOC Team
Be warned do not use this company
Placed order for front and rear shock absorbers and boots, when I placed order it stated one boot so ordered another, this was Saturday, arriving Tuesday , boot was £7 but I was charged £20 for the second boot. Expected deleivery Tuesday but Friday all delivered together. I explained to AUTODOC that the boots were misleading as it shows 2 boots , they said not misleading and they come in ones. They don’t they come in twos so now have 4 boots. Contacted them to return they said I would only get £7 back . So emailed monday 20th and still waiting for reply. Word of warning after sales is non existent. Better using uk suppliers this firm is a joke
July 21, 2026
Reply from AUTODOC - Great Britain
Hello D Alexander ,
Thanks for your feedback.
We are sorry for the inconvenience caused.
Please note that you paid £20 for the second boot because you placed a separate order for it and you again paid the shipping costs.
We would like to check the case concerning quantity of boots in one package. Please send us photos of the received boots to trust@autodoc.co.uk.
Best regards,
AUTODOC Team
Genuine part and suit for purpose
July 21, 2026
Reply from AUTODOC - Great Britain
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
Had spares from this site before…
Had spares from this site before delivery as always been as informed by email and I have never had any problems with the spares provided.
July 20, 2026
Reply from AUTODOC - Great Britain
Hello!
Thanks for your wonderful feedback 🙌 Your opinion means a lot to us, and we’re happy to hear that your order met your expectations 📦✅
Best regards,
AUTODOC Team
Unfair return policy
Everything is fine until you have a problem. They sent the wrong part, and because of their mistake, they wanted it returned to Germany at my expense- very unprofessional and a joke.
July 6, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Dear Stephen ,
We are sorry to hear that the part you ordered did not fit your car. We strive to ensure that our customers receive only suitable products, and your feedback helps us improve our service. Let's figure out the situation and find a solution.
To avoid such situations in the future, you can entrust our experts to check the compatibility of the part with your car using the VIN number.
Contact us for assistance at trust@autodoc.co.uk. We are ready to help right now
Best regards,
AUTODOC team
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
brilliant price and extremely quick…
brilliant price and extremely quick delivery so will definitely use again !!!!!!!!!!!!!!!!!!!!
July 20, 2026
Reply from AUTODOC - Great Britain
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
Missing parts and wrong fuel filter
Missing SKF top mount bearing in kit, missing Bosch oil filter and wrong Bosch fuel filter delivered. Contacted customer service over three weeks to get resolved. With every chat I asked for confirmation that they would be sending me the missing parts and correct fuel filter which they confirmed.
Returned wrong fuel filter expecting for the correct one and missing top mount bracket and oil filter to be delivered. Instead, I got a refund for the missing oil filter and with the most recent chat, they asked whether they could replace the SKF top mount bearing with their own brand (Ridex). Totally unprofessional and I will never deal with them again.
Wasted three weeks trying to get it resolved. I have now requested a return lable to return the SKF top mount kit which one hour later has not materialised.
In my opinion, Autodoc is not worth my custom, patience and time. I will be closing my account ASAP as soon as I get my refund.
July 6, 2026
Reply from AUTODOC - Great Britain
Hello,
Thanks for your feedback.
We are deeply sorry for the situation that has happened in your order.
Our Quality Control Manager will check your case and contact you shortly.
Best regards,
AUTODOC Team
Great service and very quick delivery.i…
Great service and very quick delivery.i have bought quite a few things from Autodoc great quality
Thank you
July 20, 2026
Reply from AUTODOC - Great Britain
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
They may be cheap but long delivery times
They may be cheap but communication is non existent and delivery over a week,this is very poor for car parts,won’t be using again
July 20, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Michael Sturzaker!
Thank you for taking the time to share your feedback.
We sincerely apologize for the inconvenience you experienced with the delivery time and the communication regarding your order. We understand how important timely delivery and clear support are when ordering car parts, especially when a vehicle may be waiting for repair.
We are sorry that our service did not meet your expectations on this occasion. Your comments regarding communication and delivery times are important to us and will be reviewed internally so we can continue improving our customer experience.
Please be assured that our Quality Control Manager will be contacting you shortly to review your case and assist you further. They will look into the details of your order and address any concerns you may have.
Thank you again for your feedback. We appreciate the opportunity to review this matter and hope to provide you with a better experience in the future.
Best regards,
AUTODOC Team
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