Well, they are sending your parts quickly, occasionally get it wrong bug you get refund. Them are still missing a lot of parts like some basic lower rear arm screws but overall they are doing OK!
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unexpectedly my car failed MOT on one shock absorber on a car with air suspension. Mechanic priced an OE replacement at over £700. Autodoc supplied a Ridex branded pair for much, much less. They look... See more
Company replied
in total AUTODOC IS GREAT. NOW CAN YOU STATE IF PARTS ARE IN UK OR WILL BE SUPPLIED FROM EU. DELIVERYI GOOD ONLY ONE ERROR PN DELIVERY MADE BY DPD GOODS DELIVERED TO INCORRECT HOOUSE LUCKY ENOUGH I R... See more
Company replied
I made 2 orders 1 arrived next day, no complaints! The other was split into 2 orders and arrived 4 and 5 days later. The first order which was a contitech timing belt and water pump cost me 1.99 deli... See more
Company replied
Company details
About AUTODOC - Great Britain
Written by the company
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc App
Autodoc Site
Autodoc Club
YouTube
What we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact us
FAQ
Contact info
United Kingdom
- trust@autodoc.co.uk
- www.autodoc.co.uk
4.2
Great
18K reviews
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Unfair return policy
Everything is fine until you have a problem. They sent the wrong part, and because of their mistake, they wanted it returned to Germany at my expense- very unprofessional and a joke.
July 6, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Dear Stephen ,
We are sorry to hear that the part you ordered did not fit your car. We strive to ensure that our customers receive only suitable products, and your feedback helps us improve our service. Let's figure out the situation and find a solution.
To avoid such situations in the future, you can entrust our experts to check the compatibility of the part with your car using the VIN number.
Contact us for assistance at trust@autodoc.co.uk. We are ready to help right now
Best regards,
AUTODOC team
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
brilliant price and extremely quick…
brilliant price and extremely quick delivery so will definitely use again !!!!!!!!!!!!!!!!!!!!
July 20, 2026
Reply from AUTODOC - Great Britain
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
Missing parts and wrong fuel filter
Missing SKF top mount bearing in kit, missing Bosch oil filter and wrong Bosch fuel filter delivered. Contacted customer service over three weeks to get resolved. With every chat I asked for confirmation that they would be sending me the missing parts and correct fuel filter which they confirmed.
Returned wrong fuel filter expecting for the correct one and missing top mount bracket and oil filter to be delivered. Instead, I got a refund for the missing oil filter and with the most recent chat, they asked whether they could replace the SKF top mount bearing with their own brand (Ridex). Totally unprofessional and I will never deal with them again.
Wasted three weeks trying to get it resolved. I have now requested a return lable to return the SKF top mount kit which one hour later has not materialised.
In my opinion, Autodoc is not worth my custom, patience and time. I will be closing my account ASAP as soon as I get my refund.
July 6, 2026
Reply from AUTODOC - Great Britain
Hello,
Thanks for your feedback.
We are deeply sorry for the situation that has happened in your order.
Our Quality Control Manager will check your case and contact you shortly.
Best regards,
AUTODOC Team
Great service and very quick delivery.i…
Great service and very quick delivery.i have bought quite a few things from Autodoc great quality
Thank you
July 20, 2026
Reply from AUTODOC - Great Britain
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
They may be cheap but long delivery times
They may be cheap but communication is non existent and delivery over a week,this is very poor for car parts,won’t be using again
July 20, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Michael Sturzaker!
Thank you for taking the time to share your feedback.
We sincerely apologize for the inconvenience you experienced with the delivery time and the communication regarding your order. We understand how important timely delivery and clear support are when ordering car parts, especially when a vehicle may be waiting for repair.
We are sorry that our service did not meet your expectations on this occasion. Your comments regarding communication and delivery times are important to us and will be reviewed internally so we can continue improving our customer experience.
Please be assured that our Quality Control Manager will be contacting you shortly to review your case and assist you further. They will look into the details of your order and address any concerns you may have.
Thank you again for your feedback. We appreciate the opportunity to review this matter and hope to provide you with a better experience in the future.
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
Easy to find the correct part on the…
Easy to find the correct part on the app or website, very good price. The delivery was fast and securly packaged. My first choice for parts.
July 20, 2026
Reply from AUTODOC - Great Britain
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello,
Thanks for your trust and positive feedback! We always strive to achieve the highest standards of service and quality 🔍✅
Best regards,
AUTODOC Team
Terrible Customer Service
Ordered parts on the 29/6/2026. First delay email by Autodoc on the 3/7/2026. Then seemingly handed over to their carriers according to AutoDoc. Estimated delivery date 9/7. Checked with delivery company (Evri) 10/7/26 - found out myself it was lost at the depot by the 14/7. Asked Autodoc for a reorder given I've waited an additional week but no, Autodoc need to "open a investigation" with a deadline of 27/7 before they can even consider reordering my parts or issuing a refund. So what am i to do in the meantime? Non-commital responses for reasonable customer service through their chat despite the fault clearly lying with their delivery partners. Cheek to say "they have lost out too" given they have SLA's with their delivery partners. They should review their contract with Evri. Safe to say good customer service is not their priority, I've had to do all the chasing here, AutoDoc seem happy to leave customers hanging for a near month is my experience.
July 19, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hi Shiraz!
Thank you for sharing the details — we're sorry to hear about the loss of the package and the inconveniences this has caused. We take such situations seriously and want to help resolve them.
We noticed that mentioned order belongs to another person. Please contact us by email trust@autodoc.co.uk. Our manager will check information and help you.
We hope to restore your trust!
Best regards,
AUTODOC team
Reply from AUTODOC - Great Britain
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
Great prices and variety of stock items…
Great prices and variety of stock items , not always clear about delivery times though.
July 17, 2026
Reply from AUTODOC - Great Britain
Greetings!
Thanks for your feedback 🙌 We’re happy that the delivery and product quality met your expectations. 🚚✅ We look forward to helping you again in the future!
Best regards,
AUTODOC Team
Excellent service
Autodoc delivered exactly what I wanted, discs and pads, very quickly at a good price. I recommend them and will use them again. Thank you.
July 17, 2026
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
AUTODOC Team
Very easy website to navigate
Very easy website to navigate. I really like that you input your registration plate do you know that the items shown are compatible for your car.
Fast delivery and fair price.
July 17, 2026
Reply from AUTODOC - Great Britain
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
Quick delivery and correct parts.
July 17, 2026
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards,
AUTODOC Team
I ordered a new car battery from them…
I ordered a new car battery from them they took my money and I never received the battery I opened a claim and it took ages to process and their communication was terrible overall I was very disappointed and I won’t be using them again
July 6, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Bleu Turff,
Thanks for your review.
We are sorry to hear about this situation.
We will check your case with the responsible department and come back to you.
Please contact us at trust@autodoc.co.uk if you have any questions.
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards,
AUTODOC Team
They lie about delivery dates to get your order
Absolute joke of a company.
Wednesday I ordered two parts, they said one would be delivered next day, one Saturday.
The next day one arrived, the other was a lie. It is now going to arrive Monday.
Most people work Monday to Friday so as much use as a chocolate teapot.
Customer service is awful.
They lie about delivery dates to get your business.
July 17, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Dear Paul!
We're very sorry you were dissatisfied with our service.
As we're doing everything we can to deliver your order as quickly as possible.
If you have any question, feel free to contact us at trust@autodoc.co.uk. We'll be glad to sort everything out for you.
Best regards, AUTODOC Team
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