Well, they are sending your parts quickly, occasionally get it wrong bug you get refund. Them are still missing a lot of parts like some basic lower rear arm screws but overall they are doing OK!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unexpectedly my car failed MOT on one shock absorber on a car with air suspension. Mechanic priced an OE replacement at over £700. Autodoc supplied a Ridex branded pair for much, much less. They look... See more
Company replied
in total AUTODOC IS GREAT. NOW CAN YOU STATE IF PARTS ARE IN UK OR WILL BE SUPPLIED FROM EU. DELIVERYI GOOD ONLY ONE ERROR PN DELIVERY MADE BY DPD GOODS DELIVERED TO INCORRECT HOOUSE LUCKY ENOUGH I R... See more
Company replied
I made 2 orders 1 arrived next day, no complaints! The other was split into 2 orders and arrived 4 and 5 days later. The first order which was a contitech timing belt and water pump cost me 1.99 deli... See more
Company replied
Company details
About AUTODOC - Great Britain
Written by the company
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc App
Autodoc Site
Autodoc Club
YouTube
What we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact us
FAQ
Contact info
United Kingdom
- trust@autodoc.co.uk
- www.autodoc.co.uk
4.2
Great
18K reviews
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I ordered a new car battery from them…
I ordered a new car battery from them they took my money and I never received the battery I opened a claim and it took ages to process and their communication was terrible overall I was very disappointed and I won’t be using them again
July 6, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Bleu Turff,
Thanks for your review.
We are sorry to hear about this situation.
We will check your case with the responsible department and come back to you.
Please contact us at trust@autodoc.co.uk if you have any questions.
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards,
AUTODOC Team
They lie about delivery dates to get your order
Absolute joke of a company.
Wednesday I ordered two parts, they said one would be delivered next day, one Saturday.
The next day one arrived, the other was a lie. It is now going to arrive Monday.
Most people work Monday to Friday so as much use as a chocolate teapot.
Customer service is awful.
They lie about delivery dates to get your business.
July 17, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Dear Paul!
We're very sorry you were dissatisfied with our service.
As we're doing everything we can to deliver your order as quickly as possible.
If you have any question, feel free to contact us at trust@autodoc.co.uk. We'll be glad to sort everything out for you.
Best regards, AUTODOC Team
Good service
July 15, 2026
Reply from AUTODOC - Great Britain
Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards,
AUTODOC Team
AVOID
AVOID! Send out faulty parts, acknowledge return request, still pending 1 week on, not good enough, part sourced locally vehicle fixed & gone.
💩🏠
July 18, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Matt Tec!
Thank you for sharing your feedback.
We sincerely apologize for the inconvenience caused by receiving a faulty part and for the delay you experienced with the return process. We understand how frustrating it must have been, especially when you needed your vehicle repaired quickly and had to source the part elsewhere to get your vehicle back on the road.
Please be assured that we take such situations seriously. Our Quality Control Manager will be contacting you shortly to review your case and assist you further. They will investigate the issue with the faulty part, review the status of your return request, and work with the relevant department to help resolve this matter as quickly as possible.
We appreciate your patience and your feedback, as it helps us identify areas where we can improve our service. We hope to have the opportunity to address your concerns and provide you with a better experience in the future.
Best regards,
AUTODOC Team
Product Never Arrived
Ordered on the 5th July, Evri (not a surprise) seemed to have lost the parcel, this was emailed by Evri directly to me. I contacted AUTODOC multiple times, provided the email from Evri and now they say the dispute could take weeks to resolve.
If you order from them pay for DPD - if you go with normal shipping, it’s a lottery due to EVRI.
Update:
Xena contacted and rectified the issue, so great customer service, which is covering for the failures of Evri.
July 5, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Robert,
Thanks for your review.
We are sorry to hear about this situation.
We will check your case and contact you shortly.
Please contact us at trust@autodoc.co.uk if you have any questions.
Best regards,
AUTODOC Team
Used product
Product delivered with broken seal and had been stuck down with tape. When opening the maf sensor it was just rattling in the box which for a relatively fragile part this isn't ideal. Everything is slow on with them it took several days with evri and no reply to refund request. Don't expect anything to happen quickly...
July 16, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello James!
We apologize for the inconvenience caused.
Your case has been referred to the quality control department and will be considered as soon as possible.
If you have any question, feel free to contact us on trust@autodoc.co.uk.
Best regards, Your AUTODOC Team
The items purchased OEM parts no…
The items purchased OEM parts no problem with them. I was very disappointed with how long they took to get to me from ordering. It said 2 days ended up being 4 days. If not needing my car for work and having to wait in for delivery the time taken for delivery wouldn’t have been a problem.
July 15, 2026
Reply from AUTODOC - Great Britain
Hi Darren!
Thank you for your review and we regret your disappointment due to the delivery delay. We understand how important is to receive your parts on time, and your feedback helps us improve.
We checked your order: you placed it on 05.07.2026, it was shipped on 07.07.2026 and delivered on 09.07.2026 . Our standard times are 1-2 business days for processing and 3-4 business days for delivery to the UK, as goods may be shipped from different countries. In your case all times were met. We cannot directly influence couriers, but we are working on optimizing logistics.
Our quality control manager will contact you shortly to clarify details.
If you would like to share additional information with us, write to trust@autodoc.co.uk.
We hope the parts serve you well, and that you give us a chance to make it right in the future!
Regards,
AUTODOC team
Reply from AUTODOC - Great Britain
Hello,
Thanks for your trust and positive feedback! We always strive to achieve the highest standards of service and quality 🔍✅
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Dear Vinchi Fung!
Sorry to hear about your experience.
Please, contact us at trust@autodoc.co.uk and specify more details in regard to the issue that occurred.
We'll be glad to sort everything out for you.
Best regard, AUTODOC team
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
Delivery charges and slow delivery.
I made 2 orders 1 arrived next day, no complaints! The other was split into 2 orders and arrived 4 and 5 days later. The first order which was a contitech timing belt and water pump cost me 1.99 delivery and the second order which was service parts and oil and wipers cost me 8.45 which is a bit steep. So what ever discount you get it will put back on with delivery charges. Apart from that every arrived as ordered.
July 16, 2026
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 😊 We’re happy that you're satisfied with your order and the quality of our service 🚚✨ We always strive for perfection and want your experience to be the best 🛠️💫
Kind regards,
AUTODOC Team
Shocked by shock absorber
Unexpectedly my car failed MOT on one shock absorber on a car with air suspension. Mechanic priced an OE replacement at over £700. Autodoc supplied a Ridex branded pair for much, much less. They look well made and arrived well packaged. The only downside was the delivery period which left the car off the road for a week. That said, I could have hired a car for far less than Autodoc saved me
July 17, 2026
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 😊 We’re happy that you're satisfied with your order and the quality of our service 🚚✨ We always strive for perfection and want your experience to be the best 🛠️💫
Kind regards,
AUTODOC Team
How easy it is to order your product…
How easy it is to order your product for my audi rs4 ,which so far always fits such my brambo discs and pads filters and you also have videos to help with fitting
July 16, 2026
Reply from AUTODOC - Great Britain
Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your rating ⭐ It’s important to us that you get the parts you need on time and without any hassle 🔧🧰
Best regards,
AUTODOC Team
When purchasing a part for your vehicle…
When purchasing a part for your vehicle and the site shows this item fits your vehicle you expect it will fit. However when the part arrives and it doesn't fit you are told you should have carried out further investigation before purchasing the part as it is possible it wont be suitable. So before you purchase a part you are told will fit check for your OEN number (i had never used it before) and provide your vin number. Not easy to find where you insert this detail or how to find detail. Delivery says 1to 2 business days but arrived 10 days later. Whilst I have a prepaid label to return the goods it cost me for delivery of incorrect goods. You try to question why parts don't fit but AI doesn't answer your questions neither does the agent who eventually takes over. Finally got to actually speak to a person who only repeated what AI had said in that even though they have confirmed the part will fit you must check further re OEN and vin number. Why say a part fits?? Why not ask first what your vin number is? So unless you have triple checked do not order. to reiterate I ordered a right hand drive part and received the part but left hand drive even though I had checked via AI chat that it was RHD so their reasoning does not explain why they did not send the RHD version I had ordered.
July 17, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hi Maureen!
We are sorry to hear that the part you ordered did not fit your car. We strive to ensure that our customers receive only suitable products, and your feedback helps us improve our service. Let's figure out the situation and find a solution.
The thing is, the search on the site does not guarantee 100% compatibility with your car, especially if not all necessary car data was specified when selecting through the selector (for example, exact model, year of manufacture, engine type, and other characteristics; the required part may be produced in different modifications — therefore, there is a possibility that the part you purchased will differ from the one installed in your car.
To avoid such situations in the future, you can entrust our experts to check the compatibility of the part with your car using the VIN number or check OEN number in product description.
If the part did not fit, you can arrange a return or exchange in accordance with our policy. Contact us at trust@autodoc.co.uk with your order details. We will be happy to answer your questions and help you.
Best regards,
AUTODOC team
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your rating ⭐ It’s important to us that you get the parts you need on time and without any hassle 🔧🧰
Best regards,
AUTODOC Team
Excellent service always on time plus…
Excellent service always on time plus parts are always correct couldn't be happier
July 17, 2026
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your rating ⭐ It’s important to us that you get the parts you need on time and without any hassle 🔧🧰
Best regards,
AUTODOC Team
Never use them
Never use them. Dont trust their app to judge if the product fits. If something goes wrong you will be left in limbo
July 16, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Ashwin,
Thanks for your feedback.
Please note that by registration number you can only limit the list of parts to parts that fit your car model. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number). Before placing an order, you should check the OEN indicated in the description of the item. If the part is still brand new, you can send it back to us and after checking at the warehouse you will get a refund.
Please contact us at trust@autodoc.co.uk so we can check your case.
Best regards,
AUTODOC Team
BMW Z3 rear calipers
It's beginning to be difficult sourcing parts for my 2002 Z3.
My local motor factor is usually pretty good, but he recently struggled to find some rear calipers.
Ditto rear flexible hoses.
But Autodoc had all them immediately available, and at a good price, too.
Happy customer!
July 8, 2026
Reply from AUTODOC - Great Britain
Hello Tony!
Thank you for your kind words and appreciation of the quality of our work🧡.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards, AUTODOC Team
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