Autoglass® Reviews 

Easy booking and a quick response

Installed windscreen on 18 June 2026. Since then im struggling for Autoglass to do the right thing and sort it under their so called warranty. Constant chasing and they just ignore most of the time. Reported hearing road noise the very same day glass was installed, autoglass rejected the claim without inspecting the glass or going for a test drive. They promote like for like glass but they installed chinese brand Fuyao glass that everyone knows is thinner than any European made glass. Trying to contact them is a nightmare as everyone is constantly lying to you on the phone. I have raised a complained and Israel Olujimi was assigned to look after the complained. Took 30min to explain what my complaint is about and how autoglass havent done anything about it and he still managed to write reason for complaint "no communication". On the phone he said he will keep the complaint open until the warranty team sort it out. He offered me £50 which i declined as i told him as soon as i accept he will close the complaint. He stated he wont be doing that and 1h later he sent email with final response closing the complaint. He completely ignored what my complaint was and him and Autoglass ignoring my SAR requests and now ignoring my emails. They are just bunch of cowboys who will pester you until you pay your windscreen but completely ignore you when you have issues. Their warranty is useless as they dont bother doing anything about it.

Quick, simple and efficient, and the staff member was very polite and humorous.

Absolutely amazing very quick at the job and the employee was so nice

Simplicity

It was very easy to book and I managed to get an appointment the next day. The technician was very helpful

Although it was later than promised was kept informed and done efficiently and cheerfully

From the booking process, to replacing my windscreen at my home, and at a time convenient to me was made easy by the friendly staff.
I was kept informed by the technician as to when he'd arrive and how long the job would take... he was bang on. Declan completed the job with full attention to detail.

Excellent service, competent, informative and friendly technician. Great job overall

Website does not let you change appointment - no phone number!

I've spent the last month and a half trying to fix my windscreen with Autoglass. The small fix failed so I had to wait a week and a half to get a new windscreen. That failed because they said they couldn't undo the nuts holding on the wipers. I had to bring the car to a garage to sort this but the garage said the nuts came straight off no problem. After this, I had an appointment with Autoglass for the next day, but then they failed to actually make the appointment so no one showed up. I made an appointment for a week and a half later. They replaced the windscreen but only had one trim. I've been trying for the last week and a half to get them to fit the trim. They rarely get back to you. Very friendly always but no results.

Arrived on time and explained what they were going to do, exchanged my windscreen very efficiently. Very helpful and friendly staff.

Do not use this company!!!!!!!! Has to be the worst company I’ve ever experienced!!!!! They totally screwed up the window installation on my vehicle (only putting in a rear window) since then given me multiple dates to try and correct there screw up up,I’ve logged formal complaints which they have totally ignored, my car is still not fixed correctly thanks to auto glass , avoid this company at all
Costs ,they are cowboys who don’t know what they are doing and will leave you waiting ,my car is still awaiting for them to fix there screw up

I’ve been waiting since June !!!!!! Do not I repeat do not use them !!!!!!

Excellent service thank you

Technical Stacey was excellent

Did a great job on fixing a stone chip in the windscreen. Friendly and efficient staff. Would definitely use service again.

The whole job of reporting my windscreen damage, replacing my windscreen and paying the insurance excess was made simple. Booking a day & time on-line was easy. Being able to choose it to be done on my drive made it easier still. The damage, by a passing lorry throwing up a stone, might have been repaired but on coming out, it had a slight crack radiating just beyond 2cm so I had to have a replacement screen. Procedure was fully explained. Both times the men were on time, polite and discussed the work to be done. It took around 35mins to do and I was told to leave it at least half an hour before driving it. The whole experience was great and I'd happily recommend them, and use them again.

Very good service from start to finish and Christopher was extremely helpful and excellent at the repair needed.

Really helpful and polite fitter. Got the job done at my workplace with minimal fuss

No fuss , knew what they were doing