Plenty of appointment times available, so I could choose the best for me. The convenience of a fitting location was fantastic, saved me having to drive to a depot so I didn't lose work time. The tec... See more
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Sadly I had to have my windscreen replaced twice in a month due to poor road conditions but each time auto glass did a fantastic job to replace it. Dominic was courteous informative and efficient. T... See more
Had my windscreen replaced by Autoglass. From making one call everything was dealt with from taking Insurance details and a date when it was being replaced. On the morning of the repair Stuart th... See more
I spoke with Ryan who was completing a job on a customers car. This was in the Car Park at Epsom Golf Club. I had a few minutes before my tee time and I asked for his advice about a small problem rega... See more
Company details
Contact info
1 Priory Business Park, MK44 3US, Bedford, United Kingdom
- 0800363636
- callme@autoglass.co.uk
- www.autoglass.co.uk
4.5
Excellent
149K reviews
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Awful experience with terrible communication.
I’ve always had a decent experience with Autoglass until this appointment. I had my appointment delayed on 3 separate occasions. Firstly the glass didn’t arrive in time, then the tech broke the glass on the one mile drive to where he was fitting it and then the broken glass was given the the new tech who was doing the third appointment. Throughout this process the communication I received was limited and even on the final appointment where I got the work done I was delayed by a couple hours when I was promised “first appointment”. I have been promised refund of excess and wipers but only received the excess refund. I also had to spend £36.75 on calling their customer service to find out what was going on when they failed to inform me so I am requesting this back also.
Would not recommend them despite insurers mainly working with them.
August 11, 2026
Reply from Autoglass®
We're very sorry to hear about the issues experienced during your time with Autoglass® and we appreciate you bringing this to our attention.
If you wish to discuss the matter further and allow us to investigate, please send your job number along with any additional information to our Customer Service email below:
customer.services@autoglass.co.uk
Thank you,
Autoglass®
Poorly fitted rear mirror
My rear view mirror was refitted incorrectly so now the plastic trim moves and leave a large hole above the centre console
August 18, 2026
Reply from Autoglass®
We're very sorry to hear about the issues experienced during your time with Autoglass® and we appreciate you bringing this to our attention.
If you wish to discuss the matter further and allow us to investigate, please send your job number along with any additional information to our Customer Service email below:
customer.services@autoglass.co.uk
Thank you,
Autoglass®
Quick friendly and helpful from start to finish thank you
Just how easy it was to talk on the phone to the technician arriving and fixing nice to something straightforward and talk to a human great service thank you
August 18, 2026
Great job quick clean
August 18, 2026
Following repair confirmation upon…
Following repair confirmation upon receipt of clear photos, the 25mm web crack is still clearly visible
19.08.2026: contacted to rearrange inspection & fix the crack properly this time - will update here with outcome
August 18, 2026
Reply from Autoglass®
We're very sorry to hear about the issues experienced during your time with Autoglass® and we appreciate you bringing this to our attention.
If you wish to discuss the matter further and allow us to investigate, please send your job number along with any additional information to our Customer Service email below:
customer.services@autoglass.co.uk
Thank you,
Autoglass®
professional job professional company
August 18, 2026
Excellent service the two guys who…
Excellent service the two guys who replaced my windscreen (van two man job) were friendly polite and brilliant at their job.
August 18, 2026
Polite staff
Polite staff, methodical & professional approach.
Turned up when suggested, very prompt windscreen replacement. Would recommend.
August 18, 2026
Great overall process booking
Great overall process booking. Brilliant work by the technician.
August 18, 2026
Fantastic work carried out to high…
Fantastic work carried out to high standard by Cameron. Efficient. Friendly. Explained everything to me prior to the work.
August 15, 2026
Give the person that came a bonus!
August 18, 2026
All aspects of the service
The speed of the appointment. The communication was very good. The technicians arrived when they said. They were very pleasant. The work was done efficiently and to a high standard.
August 18, 2026
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