Autoglass® Reviews 

149,339
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 13,808 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff for being exceptionally friendly, polite, and professional while completing the windscreen replacements and repairs very efficiently. Consumers find the overall booking process remarkably straightforward, noting that knowledgeable technicians provide clear communication and always arrive right on time. However, some people mentioned experiencing frustratingly long phone wait times and notable difficulties when trying to secure a convenient booking slot quickly. A few other people also felt that dealing with customer support regarding unexpected scheduling adjustments, rescheduling, and insurance details was quite problematic.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting fast scheduling and friendly... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the technicians as extremely friendly,... See more

Booking process

Customers had positive experiences with booking_process, highlighting the overall simplicity and efficiency... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a high level of disagreement regarding their... See more

Quality

Consumers find quality to be ambiguous, experiencing a wide split in satisfaction. Many reviewers praised the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Plenty of appointment times available, so I could choose the best for me. The convenience of a fitting location was fantastic, saved me having to drive to a depot so I didn't lose work time. The tec... See more

Rated 5 out of 5 stars

Had my windscreen replaced by Autoglass. From making one call everything was dealt with from taking Insurance details and a date when it was being replaced. On the morning of the repair Stuart th... See more

Rated 5 out of 5 stars

I spoke with Ryan who was completing a job on a customers car. This was in the Car Park at Epsom Golf Club. I had a few minutes before my tee time and I asked for his advice about a small problem rega... See more

Rated 5 out of 5 stars

Helpful website and easy to navigate Once booked was kept informed and given Reminders about appointment. Technician informed me when he was on way and time he would arrive. He was polite and ex... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

149K reviews

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4.5

All reviews

(149,339)

13,213 reviews in the last 12 months

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Rated 3 out of 5 stars

Great technician

Great technician. Bad Friday evening telephone operators. It’s quicker to book online yourself. I was also told I couldn’t get a weekend booking for a few weeks. Did the job myself online and got one straight away .

A lot of wasted time and energy . On the phone for 90 mins on a Friday evening - so fed up !

August 16, 2026
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Reply from Autoglass®

We apologise for the issues around your booking experienced during your time with Autoglass®.

We appreciate your feedback and thank you for sharing your experience with us in order to help us improve our service.

Thank you for bringing this to our attention.

Autoglass®

Rated 2 out of 5 stars

Paid for wipers that like a bit of a…

Paid for wipers that like a bit of a scam to upsell when having front windscreen replaced. They never materialised. No receipt provided for excess payment and no refund processed for wipers!

August 16, 2026
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Reply from Autoglass®

We're very sorry to hear about the issues experienced during your time with Autoglass® and we appreciate you bringing this to our attention.

If you wish to discuss the matter further and allow us to investigate, please send your job number along with any additional information to our Customer Service email below:

customer.services@autoglass.co.uk

Thank you,

Autoglass®

Rated 3 out of 5 stars

Big time window and missing permit

They give you a window which is all day, and then give you a 5 minute warning. Windshield was replaced well but quite a bit of debris left inside and my parking permit was taken. I should have taken it off but I can’t believe that’s not a common part of replacing windshields

August 16, 2026
Autoglass® logo

Reply from Autoglass®

We're very sorry to hear about the issues experienced during your time with Autoglass® and we appreciate you bringing this to our attention.

If you wish to discuss the matter further and allow us to investigate, please send your job number along with any additional information to our Customer Service email below:

customer.services@autoglass.co.uk

Thank you,

Autoglass®

Rated 1 out of 5 stars

Day light robbery.

August 16, 2026
Autoglass® logo

Reply from Autoglass®

We're very sorry to hear about the issues experienced during your time with Autoglass® and we appreciate you bringing this to our attention.

If you wish to discuss the matter further and allow us to investigate, please send your job number along with any additional information to our Customer Service email below:

customer.services@autoglass.co.uk

Thank you,

Autoglass®

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