Automotive Repair Systems Reviews 

1,821
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 494 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely polite, professional, punctual, and helpful throughout the entire repair process. Consumers are very impressed with the exceptional quality of the repairs, noting that damaged alloy wheels and car bodywork look completely brand new again. Some reviewers were not happy with communication gaps when trying to find operation details, or noted occasional flaws like surface distortion and extra waiting time. Despite these few drawbacks, people generally appreciate the smooth mobile service, clear updates, and straightforward booking experience provided by the team.

What people talk about most

Service

Clients share satisfaction on service, frequently praising punctual technicians and smooth, efficient mobile... See more

Staff

People report positive experiences with staff, highlighting that technicians arrive promptly and complete... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with repairs that leave wheels and... See more

Product

Users express great satisfaction with the product, reporting that bumpers, paintwork, and wheels look brand... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top Notch all round from Adam SMITH repair Specialist. NO rating from the office side of your company, expect very poor customer contact None existence, office to customer of date and time etc. I had... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from start to finish. Customer service were friendly and helpful. Dan arrived on time and completed the work to a very high standard. He explained the process and completed the jo... See more

Rated 5 out of 5 stars

Excellent service informed of repair date and time. Engineer rang on morning to confirm arrival. Engineer was extremely polite and wanted to get on the jobs in hand. He was here longer than expected a... See more

Rated 5 out of 5 stars

Top quality service from start to finish. Alex did a brilliant job in repairing a dent and scratch on my car, going above and beyond to get the job done despite the rainy weather. Couldn’t be happier... See more


Company details

  1. Auto Repair Shop
  2. also in
  3. Auto Body Shop
  4. Car Repair and Maintenance

About Automotive Repair Systems

Written by the company

Automotive Repair System is one of the UK's leading SMART Repair providers.

SMART Repair Specialist Based in the South East, South West and North West.

The only SMART Repair Operator offering all SMART Repair Processes.

We have bodyshops located at our Orpington head office and our Liverpool, North West office to also offer customers a traditional bodyshop service where larger repairs can be carried out.

We have a wheel refurbishment plant based at our head office in Orpington that can refurbish up to 180 wheels per day.

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Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(1,821)

456 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Wheel Refurbishment

I have used them twice in the last month .
First time for a rim straighten and new tyre.
This time i had all 4 wheels redone. Left the vehicle there for a few days , they have a massive secure yard , great staff and the results are amazing.
Highly recommend

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Wayne arrived this morning to carry out…

Wayne arrived this morning to carry out repairs to 2 of my diamond cut alloys.He was very polite and answered any questions I had about the alloys and the repairs were first class.I would definitely recommend this company to family and friends

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from this company

Fantastic service from this company who were appointed via a Gardx insurance claim for an alloy wheel. Wayne was brilliant and came with a lathe to recut the diamond alloy. absolutely brilliant job and a great overall service. Automotive repair systems contacted me straight away and the alloy was fixed with a week. Perfect thank you

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

From start to finish, dealing with Automotive Repair Systems has been a pleasure.
From getting a quote for the work to repair and respray the two passenger side doors on my 2023 metallic blue car, to actually booking it in and having the work done was made easy.
The actual job itself is excellent and the paintwork has been 'blended in' perfectly.
Thank you to all of the very friendly and professional staff at Automotive.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

My claim was agreed and a technician

My claim was agreed and a technician, Steve was assigned to carry out the repair.
He was very polite and punctual and worked quickly. The job was completed to a very high standard.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent job

Alex arrived on time. He was very polite
When he had finished I could not see where the repair had been carried out. Excellent job

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, quick and easy as the repair to my alloy wheel was done at my front drive

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent work

Speedy and clear contact from the office to set up the appointment.
Very polite and courteous engineer. Carried out the work within the estimated time. Excellent outcome, the wheel is like new. Very clean and no mess. Very professional.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Super easy and friendly staff. Booking process was simple and painless.

Alex was my wheel refurb technician. Super knowledgeable guy and had a good chat with him about cars!

Highly recommend Automotive Repair Systems

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, Efficient and Friendly service

I recently had my alloy wheels restored by Rhys and I couldn’t be happier with the results. From start to finish, the service was professional, friendly, and efficient. The wheels now look brand new, with every scratch and curb mark completely repaired to a very high standard. The attention to detail and quality of workmanship really stood out. Rhys took pride in his work and kept me updated throughout the repair. I would highly recommend Automotive Repair Services to anyone looking to restore or refurbish their alloy wheels.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Rim work

I had to have my rims redone, where I was greeted by a man named Rhys, excellent customer service, smiles all around the sun was shining & I’m a happy man.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Pepe…

Pepe…. What a breath of fresh air to work with… no job too big, no job too small, always happy to go the extra mile…got me out of many a scrape, last minute…been in this game 10 years and without question, Pepe is the best I’ve worked with… Cannot recommend him highly enough

May 19, 2026
Unprompted review

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