Automotive Touchup Reviews 

263
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the excellent color match, even for older vehicles, and find the ordering process straightforward. Reviewers often appreciate the quality of products received, noting efficient delivery and good packaging. However, some people experienced significant issues with color accuracy, finding the paint noticeably off or darker than their vehicle. A portion of customers also reported prolonged order processing and delayed deliveries, with difficulties obtaining refunds or customer service responses. There were also complaints about product quality, including defective spray cans or poor coverage from touch-up pens.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing dissatisfaction with color matching,... See more

Quality

People report ambiguous experiences with quality, with many customers consistently praising the perfect color... See more

Order

Consumers find order experiences to be ambiguous, with some expressing satisfaction with the ordering... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising fast shipping and timely... See more

Response time

Users describe ambiguous interactions with response times, with many customers reporting significant delays... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Availability of matching paint makes it possible to keep vehicles longer. Impossible to do this locally.

Rated 4 out of 5 stars

Ordering process easy, shipping efficient, happy with the products. Color was a shade darker than car color.

Rated 5 out of 5 stars

First time I bought from Automotive was during covid, took some time, I get that, no issues. 2nd time just a month ago, ordered and 2days I got a shipping update, and it was a lot of paint. Got the pa... See more

Rated 5 out of 5 stars

I liked working with the Automotive Touchup Customer Service as they were friendly and helped me estimate how much spray can paint, I would need to touch up my Rav4: from the primer, base coat and cle... See more


Company details

  1. Paint Store

Written by the company

Automotivetouchup.com offers touch up paint for any car made per order. We offer touch up bottles, pens, and aerosol spray cans to make your ride look new again.


Contact info

3.5

Average

TrustScore 3.5 out of 5

263 reviews

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1-star

No recent history of asking for reviews

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3.5

All reviews

(263)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Volvo XC60 Osmium Metallic

Volvo XC60 Osmium Metallic. Paint was a perfect match! Evenly coated with excellent mica spread. Clear went on smooth as silk. Everyone thinks the repainted part looks as good as factory!

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Good Product, highly recommended

Product arrived as promised, color match was very good, base coat laid on nicely with pearl and metallic spraying evenly. Clear coat laid on nice as well, 5 double coats, quick color sand and buff is all that is required. Recommend 24hrs before sand and buff. Overall a very good product. Will use you guys again without hesitation.

One and only one minor quip: Clear coat says it's Lacquer, base coat doesn't state what it is. I assumed lacquer. It would be helpful to just declare so DIYers don't have to guess particularly if they are mixing/matching products. Thank you

July 24, 2024
Unprompted review
Rated 4 out of 5 stars

Adequate job.


The base coat and the clear coat sprayed evenly and very smoothly. The only problem was that the color was a little off. It was sprayed on a 20 year old vehicle so the color mismatch did not bother me all that much.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect Color Match

The paint arrived as promised and the instructions were great. The color match was perfect. We saved a lot by doing the repainting ourselves.

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Love the outcome

I have used your product on several occasions and always satisfied. Getting ready to work on my truck just finished my jeep, perfect matches so far. GREAT PRODUCTS

July 11, 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE OF SLOW SERVICE/SLOW SHIPOUT & JUNK PAINT

I sent this to the automotivetouchup support at 2:45pm Oklahoma time (6/27/24)

Jesus Christ, what's the deal?!?

The 3 measly paint cans that I ordered should've already been mixed and shipped by now, this is ridiculous. It shows that my paint has been mixed and YET, IT STILL HASN'T SHIPPED! Everything on my Dodge Charger has been prepped for days now all I need is the paint I ordered and it still hasn't shipped! I even paid for their extra shipping and it's still taking even longer!!

Right after I wrote them. I posted the review here.

The other reviews may say that "it's an exact match and looks great," but I'll never get to find out, because I still haven't received any notifications about anything but placing my order and I had to go find out that it was already mixed days and days ago, because they don't send you any notifications, but they sure do take your money the second after you place your order!

This is ridiculous!

I'll update this if anything changes, but for now it's staying at a one star! RIDICULOUS!
🔻🔻🔻🔻🔻🔻🔻🔻🔻🔻🔻

UPDATE❗️ At 5:05pm Oklahoma time (6/27/24) I received an email from UPS stating that a label has "FINALLY" been made, UPS hasn't received the package yet though...

UPDATE 2:❗️At 9:00pm Oklahoma time (6/27/24) I received an update from UPS saying that my package was finally shipped/on its way, should be here Saturday.

Amazing how ripping into their customer service and posting a national public review caused them to finally acknowledge me/finally send my package off!

UPDATE 3❗️ Paint came in today at 4:52pm Oklahoma time (6/29/24). Everything was prepped and ready to go. 1st coat barely covered. 2nd coat, still didn't cover. 3rd coat, still didn't cover. Once it dries, it looks NOTHING like the original! It goes on dark, dries lighter!
(Billet Metallic PSC)
WHAT A WASTE OF $82!

I used to paint professionally, this stuff is crap! Any of the other reviews saying otherwise are PAID REVIEWS!

Doesn't match! Doesn't cover! Definitely isn't worth messing with or paying their high prices or high shipping prices!

YOU'VE BEEN WARNED!! They've definitely earned going back to a 1 star! Zero stars if I could!

June 14, 2024
Unprompted review
Rated 2 out of 5 stars

Products are ok. But customer service is horrible

I ordered base coat and top coat spray paint in can . Products are ok but customer service is horrible! I had a can of base coat the dripped from nozzle onto what I was painting ( which i had to sand off ) more time ! I called customer service and was told we will send you out a new nozzle . Was told nozzle was faulty! Why would I put a new nozzle onto a possible bad can ! I never received the nozzle!!! A new base coat spray can would have corrected the problem ! The customer service is horrible !!! Very poor!!!!

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful product!!!

Wonderful product!!!

Give this company your paint code and they'll send you a great product. They even have "dummy" videos to show you the proper way to use their products. I am really happy with how it turned out... Thank you!

May 29, 2024
Unprompted review
Rated 1 out of 5 stars

The Paint Pins Don't work well and are a disaster in my view.

I have used this company before with good results, however their recent paint pin products are damaging to the process of touch-up. The pins do not allow the metallic flakes to flow and end up as dark spot in the repair process. The pins are also flawed in structure as the tip fell out and released the paint inside.

You may be better at this than me, but I would not recommend the pins and go with the brush on paint...I now have a series pepbkem to resolve.

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect match

This is the only site I found my paint code match in a spray can!! The site itself could be a little more user friendly going from shopping cart back to searched items, nonetheless I was able to navigate.

June 16, 2024
Unprompted review

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