Auto Parts Warehouse Reviews 303

Should have learned my lesson the first time, after I ordered a part for a 2000 Porsche that did not fit my vehicle. Most annoying and complicated return process ever that almost required an act of Congress.

This time the front and rear EBC rotors listed on their website that indicates 100% guarantee that they would fit my Subaru Legacy vehicle did not fit at all. Mechanic nearly died laughing at how small they were and also verified information on their website. Now I am out $170.00 as they refuse to allow a return. Actually tried to pawn me off to the warranty department, as if something was defective, which was not the case.

Very poor customer service andI now know why they have such a short 30 day window to return parts. SHAME ON YOUR APW!!!!

Reason of review: Return, Exchange or Cancellation Policy.

I've made several purchases from Auto Parts Warehouse and never an issue. Good pricing, customer service and timely shipments.
However, their billing policy is not one I can get on board with. on my last order, the total amount was debited from my account (or put on hold, as customer service says) to confirm sufficient funding. Parts are shipped from various warehouses and each warehouse debited the cost of whatever part it was shipping. To date, they debited my account 6 times.
Meanwhile, the amount placed on hold is still unavailable to me. Customer service
says the hold was released, my bank says otherwise. My money is being held hostage until the entire order is shipped. My account is very well funded, so I'm not concerned. I can't condone this practice and will be returning the parts has they arrive and will no longer patronize Auto Parts Warehouse.
This policy may affect those on a tight budget and unable to have funds frozen for any amount of time.

They had the parts we needed, at what seemed reasonable prices and they arrived on time. I would shop here again.

Since I’ve been ordering from Auto parts warehouse I have no problems and I found these parts cheaper with Auto parts warehouse fair price

We've had a couple problems with duplicate orders, but customer service has been fantastic.

Very happy with the parts and service. Parts are as they should be and on time.
Thanks

Great parts availability, prices are terrific and service is outstanding. I would like to see an upgrade of delivery services to receive orders in more promptly or less of a time in receiving orders.

I order everything from here now for several different vehicles and everything is affordable and on time.

Great company quick and correct along with courteous return people. Can’t say anything negative about them. Great prices too.

Well supplied with parts for older cars. Great service and competitive prices. Home delivery is excellent. I am very comfortable with shopping at Auto Parts Warehouse.

G. Collins, Batesville, AR

I've been buying parts from auto parts warehouse for a good while and I'm very pleased with there service.

There always ready to ship your parts for a low price.

I've been purchasing automobile parts from Auto Parts Warehouse for 7 years running, and I don't intend to stop anytime soon. Irrespective of my African location in Lagos, Nigeria, each shopping experience on APW website results in success. Great shopping channel!

Glad to receive parts from APW. Satisfactory until now. Good service.

I had the need to find replacement parts for my Honda 2005 and they have both in stock so, quick response, affordable prices, good quality and great service. awesome vendor.

I was given a very nice 2003 Mercedes E500 which did have a few issues. APW makes it very easy for me with their on line shopping. APW has a great selection of after market parts that are great quality and very affordable. A customer since 2009 and will continue. All parts shipped to my front door. Thank you APW.

prices could be better but super easy to buy and delivered really quick. I would use them again.

Product works fine. Nice place to do business with. Great product..