Auto Parts Warehouse Reviews 303

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Never received my order, was never given updates on backorder items, and then the shorted me $11 on my refund? How are they in business?

Rated 1 out of 5 stars

Should have learned my lesson the first time, after I ordered a part for a 2000 Porsche that did not fit my vehicle. Most annoying and complicated return process ever that almost required an act... See more

Company replied

Rated 1 out of 5 stars

Although they did replace my part when I was sent a broken one, they did not cover the installation for either part. If I wasn’t sent a broken part, I wouldn’t have had $400+ of extra labor costs. No... See more

Company replied

Rated 1 out of 5 stars

Ordered a rocker panel for Chevy Silverado and received a rocker panel for a Ford truck. When I notified them they want me to pay to return it and lose my initial shipping saying I ordered the wrong p... See more

Company details

  1. Auto Parts Store
  2. Car Accessories Store

Information provided by various external sources

Our catalog includes a wide range of over 550,000 discounted car parts and auto accessories from different aftermarket manufacturers to fit all vehicle makes and models.


Contact info

1.1

Bad

TrustScore 1 out of 5

303 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Good store

Five stars come with time.

I just started using this store this year. I’ve gotten good parts at great prices in a reasonable amount of time. I would recommend the store to anyone.

October 27, 2018
Unprompted review
Rated 1 out of 5 stars

Would not recommend.

Although they did replace my part when I was sent a broken one, they did not cover the installation for either part. If I wasn’t sent a broken part, I wouldn’t have had $400+ of extra labor costs. No one was willing to help me resolve this, and did not offer any solutions. Extremely disappointed in the service and neglect of this company to loyal customers. Even the third party seller offered to help as much as they could, but auto parts warehouse did not. Very unprofessional. Would not recommend ordering from this website.

October 21, 2018
Unprompted review
Auto Parts Warehouse logo

Reply from Auto Parts Warehouse

Hi Abby,

Sorry to hear about your experience. We have sent you an email on October 21 2018 regarding your concern. Looking forward to hearing from you.

Thank you,

Rated 5 out of 5 stars

I have nothing but good things to say…The Best

I have nothing but good things to say about Auto Parts Warehouse. I received every order faster than expected, every part I purchased fit perfectly. Every part is just as good as original equipment, except the price. Iwill continue to purchase my parts from them and would recommend everyone to get their parts from them. I would give a rating of 10 stars but they don't go that high. You can't go wrong getting your parts from Auto Parts Warehouse.

September 29, 2018
Unprompted review
Rated 3 out of 5 stars

PACKAGING SUCKS

The selection is good, the prices are good, the discounts are a jokebecause they don't apply to the items I purchase..MY BIGEGEST COMPLAINT IS THE PACKAGING - THE ITEM IS PUT INTO A BOX WITH SOME FORM OF CUSHION HOWEVER IT IS TOTALLY INEFFECTIVE, FOR EXAMPLE, IF I PUT A CARTON OF EGGS INTO A BOX THE SIZE OF A CAR TIRE AND THEN TOSSED A ROLL OF TOILET PAPER IN AS PROTECTIVE PACKING... TOTALLY INEFFECTIVE . THE PACKING MATERIAL HAS TO SURROUND THE ITEM TO PROTECT IT. TRAIN YOUR SHIPPING STAFF! YOU ARE USING THE BOXES AND THE PACKING MATERIALS BUT YOU ARE NOT TRAINING THE PEOPLE HOW TO DO IT RIGHT. YOUR WELCOME

September 29, 2018
Unprompted review
Auto Parts Warehouse logo

Reply from Auto Parts Warehouse

Hi Jeff! Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on, we'll have out Escalation Team reach out to you.

Rated 4 out of 5 stars

Service is very good and the price is…

Service is very good and the price is the lowest. Great company! I have 6 cars and 4 are older and with the new parts installed and they run like new. I wish auto parts warehouse offers UPS service as well as they are very on time ground delivery.

September 29, 2018
Unprompted review
Rated 1 out of 5 stars

I give them 0 Stars They really suck

I give them 0 Stars They really suck. It took weeks for the wrong parts to get here and then they told me that they are not the wrong parts. Avoid at all cost way bad customer service

September 20, 2018
Unprompted review
Auto Parts Warehouse logo

Reply from Auto Parts Warehouse

Hi Dan,

We appreciate your feedback, and we apologize for the inconvenience that it caused you. Please provide us with the order information so that we can have this investigated and take necessary actions.

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