Auto Parts Warehouse Reviews 303

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Never received my order, was never given updates on backorder items, and then the shorted me $11 on my refund? How are they in business?

Rated 1 out of 5 stars

Should have learned my lesson the first time, after I ordered a part for a 2000 Porsche that did not fit my vehicle. Most annoying and complicated return process ever that almost required an act... See more

Company replied

Rated 1 out of 5 stars

Although they did replace my part when I was sent a broken one, they did not cover the installation for either part. If I wasn’t sent a broken part, I wouldn’t have had $400+ of extra labor costs. No... See more

Company replied

Rated 1 out of 5 stars

Ordered a rocker panel for Chevy Silverado and received a rocker panel for a Ford truck. When I notified them they want me to pay to return it and lose my initial shipping saying I ordered the wrong p... See more

Company details

  1. Auto Parts Store
  2. Car Accessories Store

Information provided by various external sources

Our catalog includes a wide range of over 550,000 discounted car parts and auto accessories from different aftermarket manufacturers to fit all vehicle makes and models.


Contact info

1.1

Bad

TrustScore 1 out of 5

303 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Customer service is not the best

Customer advocate team Maria, has
resolved my concerns with satisfactory results. I did receive my discount after speaking with her.
Thank you.

Customer service is not the best, they never took care of my discount, even when I had the points available. I will start buying my parts some where else. Why even offer the points.

February 27, 2018
Unprompted review
Auto Parts Warehouse logo

Reply from Auto Parts Warehouse

Hello,

We appreciate your review.

Thank you for letting us help you resolve your concern. If you have questions or other concerns, feel free to call us at 800-913-6119 option 7 extension 9919. We are open from 6am-8pm PST.

Thank you!

Rated 5 out of 5 stars

My go to auto store

I love ordering parts from them I have never had any problems. I have ordered several parts for many different cars . They have become my go to auto store for my cars.

February 16, 2018
Unprompted review
Rated 5 out of 5 stars

I always get excellent service from…

I always get excellent service from these guys/girls! I recommend them to all my friends and let them know the prices are great and the service is top notch! When I screw up putting in my order and forget to put in my discount code, I can call and they fix it right up...no problems! Love this company!!! Jay Clinkinbeard
Topeka, ks.

February 16, 2018
Unprompted review
Rated 5 out of 5 stars

i use the same person to order with

i use the same person to order with, i have his extension number, that makes it easier because he knows me and my vehicles already, also very nice and helpful, if there is a problem customer service is always easy to deal with, fast and quick, if you like the person you order from ask for their extension so you can get back to them

February 13, 2018
Unprompted review
Rated 5 out of 5 stars

good prices

good prices, free delivery, fast delivery and lots of products to choose from I highly recommend Auto Parts Warehouse.

February 11, 2018
Unprompted review
Rated 5 out of 5 stars

Great parts - Great prices

My '05 Ford Explorer was in need of new ball joints. I ordered complete upper control arms from AM. Prices were great value with quick delivery. Other than some REALLY rusting bolts to get old arms off, installation went well. I would recommend AM Parts to any do-it-yourself mechanic or professional.

February 9, 2018
Unprompted review
Rated 5 out of 5 stars

I have bought a number of parts from …

I have bought a number of parts from these guys and they get it right every time. As long as you don't need the parts same day it is the way to go. Best of all, you save anywhere from 25%-50% over auto parts store prices.

February 9, 2018
Unprompted review
Rated 5 out of 5 stars

I have had exceptional experience with …

I have had exceptional experience with ordering, delivery, cost and durability of parts ordered, will continue using this company in the future, only thing could want is the ability to order for multiple cars at a time on the website, can only order parts for 1 make/model pay for that then order for another and pay for that. But otherwise love the company

February 9, 2018
Unprompted review

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