Auto Parts Warehouse Reviews 303

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Never received my order, was never given updates on backorder items, and then the shorted me $11 on my refund? How are they in business?

Rated 1 out of 5 stars

Should have learned my lesson the first time, after I ordered a part for a 2000 Porsche that did not fit my vehicle. Most annoying and complicated return process ever that almost required an act... See more

Company replied

Rated 1 out of 5 stars

Although they did replace my part when I was sent a broken one, they did not cover the installation for either part. If I wasn’t sent a broken part, I wouldn’t have had $400+ of extra labor costs. No... See more

Company replied

Rated 1 out of 5 stars

Ordered a rocker panel for Chevy Silverado and received a rocker panel for a Ford truck. When I notified them they want me to pay to return it and lose my initial shipping saying I ordered the wrong p... See more

Company details

  1. Auto Parts Store
  2. Car Accessories Store

Information provided by various external sources

Our catalog includes a wide range of over 550,000 discounted car parts and auto accessories from different aftermarket manufacturers to fit all vehicle makes and models.


Contact info

1.1

Bad

TrustScore 1 out of 5

303 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Overall, not bad.

Great shipping. Parts weren't exactly the right fit, but they did what I needed them to. Good prices, also.

April 20, 2018
Unprompted review
Auto Parts Warehouse logo

Reply from Auto Parts Warehouse

Hi Brandon,

We would like to apologize for the inconvenience. Regarding your concern of the part that does not fit well. We would really like to discuss it with you to get it resolved. Please provide us your contact number and email. Or an order number if you already have one. So we can further assist you. You may also give us a call 1-800-913-6119 choose option 7 then dial EXT 9919.

Your response will be much appreciated.

Thank you

Rated 5 out of 5 stars

exceptionally trustworthy , honest Company.

Great company. I have purchased numerous parts for my 4 running vehicles. 2 Toyota trucks. 2 Chevrolet trucks. Wide selection. excellent customer service reps. On time and sooner deliveries. Quality products with exact fitment and excellent return policies with optional extended warrantees. I have shopped around. Auto parts warehouse hands down stands above others. I will continue to be a valued customer. APW reward purchase points really add up. Valued repeat customers get double or triple points on purchases for future discount. Free shipping orders over $50.00 make a tremendous difference from all others. Name brands products thru-out website No JUNK parts.

April 20, 2018
Unprompted review
Rated 1 out of 5 stars

Customer support is horrible

Customer support is horrible. Received a product that was missing a part in it. I made three attempts to work with customer support to resolve the issue with no success. Each time I was told that they would talk to the people in the warehouse and would get back to me which never happened. I finally contacted the manufacturer of the product and was able to get the missing item. I will never purchase from them again.

April 20, 2018
Unprompted review
Rated 5 out of 5 stars

Fuel Tank and parts for 79 Corvette

I ordered a fuel tank and a fuel meter for an older Corvette. Delivery was prompt and every thing fit as stated. I also ordered new straps to hold the fuel tank in place. One order was in my wife's name and one in my name. I would not hesitate to recommend your company to my friends.

April 19, 2018
Unprompted review
Rated 4 out of 5 stars

in november of 2017 i purchased a high…

in november of 2017 i purchased a high milage vehicle and i knew i would have to pay for things that brake down. i needed a third brake light and i priced it at a local auto parts store. i got quotes as high as 250.00, but my son suggested to go line and see whats up. i happened onto you guys web site ,and your price was about 80 dollars cheaper. the sales rep was helpful and courteous, and you guys shipped it to me so fast, that it came before the part that my son tried to surprise me with. so i told him to ship it back and get a refund. you guys are the best. i soon ordered a driver side lower control arm and again, helpful courteous service and quick delivery. auto parts warehouse rules. thanks.

April 19, 2018
Unprompted review
Rated 1 out of 5 stars

This was the worse experience ever

This was the worse experience ever. I had an core and had to pay for the return. If I knew that, I would have went to the local auto parts store since it would have been cheaper. Bought struts from here. Struts leaked 2 months later, Had to put a deposit down to get new shocks. Again, no prepaid postage. Should have bought from local auto store.

April 19, 2018
Unprompted review

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