AV4Home Reviews 

266
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

AV4home are just the most amazing company I have ever made an online purchase from. Their prizes simply cannot compare to other companies, they are unbelievably cheap. I purchased a beautiful tv cabin... See more

Rated 5 out of 5 stars

In fact this was the third Multibrackets swing arm bracket I've bought (last one for my son) It's the only bracket I could find that lets you position the TV oriented towards the viewer, and yet easil... See more

Rated 5 out of 5 stars

Purchased Maja Club Computer Desk, arrived promptly, however on delivery found to have damaged desk top. Contacted AV4Home and nothing was too much trouble to put this right. Replacement arrived withi... See more

Rated 5 out of 5 stars

I ordered a Frank Olsen lamp table only to find it had a gouge on one side. I gave AV4Home a two stars review on their website explaining the issue. They immediately contacted me to address the issu... See more

Company details

  1. Furniture Store

Information provided by various external sources

Welcome to AV4Home.co.uk, a leading UK supplier of TV Audio Visual Furniture, TV Stands, TV Wall Mounts, cables and accessories. Buy online with confidence or visit our showroom - one of the largest ranges of quality TV Stands and AV Furniture and accessories on show, and in stock in our warehouse, anywhere in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

266 reviews

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4.6

All reviews

(266)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Although the swing is good I had to…

Although the swing is good I had to have a new canopy fitted the other one was broken . The swing was nearly £500 and it only had 1 cushion I have tried to buy another one but they don't reply . I wouldn't recommend this company again

October 4, 2022
Unprompted review
AV4Home logo

Reply from AV4Home

Hi Christine. This swing seat is supplied with one cushion as per the information and images on our website. We replied to your previous email within a few hours and provided you a link where you can purchase an additional cushion directly from Charles Taylor.

Rated 5 out of 5 stars

Superb customer service & product

Superb customer service - great product and speedy delivery. After being badly let down elsewhere I ordered the same product a Maja Desk through Jonathan at AV4home and it was delivered 1 week later ( sooner than advertised ) Would definitely order from them again !! Highly recommend.. :)

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great Product and Service

Great communication about an issue with part of the order ahead of dispatch. Timely dispatch and good notifications for delivery tracking. Item arrived in perfect condition and very happy with the unit.

September 7, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service and speedy delivery!

I ordered a desk from AV4Home and received the item within 2 days! Very speedy delivery.

Unfortunately, the desk was damaged in various places. This was no fault of AV4Home, it was most likely due to the courier or the particular desk not being well made. I emailed Paul from the Sales team and explained the situation. He asked for the supplier to send out a replacement straight away which I received very quickly.

However, the replacement desk was also damaged. At this point, I didn’t have the energy to request another replacement but Paul kindly contacted the supplier again on my behalf and had them agree to a partial refund.

Paul was very understanding and helpful throughout the process. Fantastic customer service! Would highly recommend.

July 19, 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous Product

Delivery was on time & in very protective packaging. The instructions to assemble were very straight forward & set out step-by-step in the leaflet provided, in an excellent & easy-to-understand methodology. All the items are excellently "lettered" & "numbered" in individual packages, ready for assembly. And unlike many self-assembly products, all the items to be assembled were just as illustrated. The designers, technicians & engineers etc. deserve much credit for this. It looks fabulous in situ & as you can probably tell, I cannot speak too highly of this product & would highly recommend.

June 29, 2022
Unprompted review
Rated 5 out of 5 stars

Took a while to put together

Took a while to put together, my fault as I mixed up the hinges. Maybe stickers on the middle hinges would be helpful? Loved once it was put together. Support staff were friendly and very helpful.

May 7, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent quality!

I fell in love with this table but it was so expensive. I found it on AV4Home and was surprised at the price, so bought it, along with a desk in the same range. OMG, it is ridiculously easy to fix. There are only four parts: the top, the shelf, and the two legs. It took less than 15 minutes to open the box and fix the table! Why can't all furniture be like this?! And to top it off, everyone who's seen the table has complimented it really highly! It's really excellent quality and looks three times as expensive! One thing I would say is that it's quite heavy, as it should be, which adds to the quality. It's easy to move on a wooden floor, though. If you haven't decided, what are you waiting for?

February 21, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent well made cabinet

Excellent well made cabinet. each piece of the self assemble cabinet is numbered for easy assembly unlike others where you have to try to figure out what piece is what. The cabinet came well packed with easy to follow instructions, all fitting together with precision. Delivery was fast, from a well run company. Would I recommend? 100% Yes!

January 30, 2022
Unprompted review
Rated 5 out of 5 stars

Paul is a Legend

The Evoque Eco is a great rack, looks good and really does improve the sound quality of my system over the normal household table I was using previously! Bit of a delay with my order (understandable under conditions of 2021) but Paul kept in touch and made sure I was aware of new delivery dates and that I was happy to keep my order live. Couldn’t be happier!

December 31, 2021
Unprompted review
Rated 1 out of 5 stars

TV unit in Gloss Black

I ordered an a TV unit. It arrived fairly quickly and in the condition it should have been with no damaged parts from the delivery, etc. However, after a few weeks one of the corners and ultimately both started to swell and chip away. I contacted the company and the people who got back were refusing to believe this, and after emailing back and forth, and they did send out replacements parts, but were a different colour! They ignored me afterwards, and after weeks of having a faulty unit in my room, I threw it away as I moved property. They got back and then refused to give me a refund or even a replacement as they wanted me to pack it all up for a collection. I recently left a review of my experience here on Trustpilot, so they quickly replied saying they would resolve the issue. When I contacted them privately, they were not interested in helping me! I see that most reviews on here are positive, but be aware that if you get a faulty item then you will not get a refund for it. Do not trust this company.

December 7, 2021
Unprompted review
AV4Home logo

Reply from AV4Home

We take all complaints and issues seriously and use them to continually improve our service. Your issue of the swelling coating should have been resolved when we sent you replacement parts. When the parts arrived you mentioned that they were a different colour to the originals which is strange as the finish is a standard gloss black. You were unable to provide images for clarification, as we later discovered during our conversations that you had already disposed of the unit without giving us the chance to resolve your issue. Both AV4Home and the manufacturer MDA were prepared to collect the unit from you and process the refund at that time but as we were unable to collect the unit we had no further recourse. It is our standard policy (and that of most retailers) to request a return or arrange collection of a reported faulty item, before issuing a full refund.

We have endeavoured to rectify the problems reported to our best ability but you have declined these offers.

Rated 5 out of 5 stars

Fantastic job from start to finish

Fantastic job from start to finish. Easy to order, great communication and beautiful craftsmanship the bench is perfect. Also really appreciated the installation upon arrival- very quick and professional:) thank you very much!

November 19, 2021
Unprompted review
Rated 5 out of 5 stars

Great web site

Great web site, user friendly, fast turnaround, well packaged and protected, looks good too Thanks AV 👍🏻

October 9, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, was kept updated from order through to delivery with friendly and helpful information and advice from Av4Home. The product is beautifully crafted and great quality. Thanks so much!

September 28, 2021
Unprompted review
Rated 5 out of 5 stars

Great looking furniture

The desks came as expected and it was striaght forward to assemble. They have a very modern look and fit well within my home office. One down side is that an optical mouse does not work on the glass surface so a mouse mat is needed. Overall a great investment and AV4Home were thee to help on delivery timescales.

September 14, 2021
Unprompted review

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