AV4Home Reviews 

266
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

AV4home are just the most amazing company I have ever made an online purchase from. Their prizes simply cannot compare to other companies, they are unbelievably cheap. I purchased a beautiful tv cabin... See more

Rated 5 out of 5 stars

In fact this was the third Multibrackets swing arm bracket I've bought (last one for my son) It's the only bracket I could find that lets you position the TV oriented towards the viewer, and yet easil... See more

Rated 5 out of 5 stars

Purchased Maja Club Computer Desk, arrived promptly, however on delivery found to have damaged desk top. Contacted AV4Home and nothing was too much trouble to put this right. Replacement arrived withi... See more

Rated 5 out of 5 stars

I ordered a Frank Olsen lamp table only to find it had a gouge on one side. I gave AV4Home a two stars review on their website explaining the issue. They immediately contacted me to address the issu... See more

Company details

  1. Furniture Store

Information provided by various external sources

Welcome to AV4Home.co.uk, a leading UK supplier of TV Audio Visual Furniture, TV Stands, TV Wall Mounts, cables and accessories. Buy online with confidence or visit our showroom - one of the largest ranges of quality TV Stands and AV Furniture and accessories on show, and in stock in our warehouse, anywhere in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

266 reviews

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4.6

All reviews

(266)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Gorgeous console table

Gorgeous console table, looks absolutely fabulous. Beautifully designed with the reclaimed wood and the grey metal. Draws open and close easily. Just perfect all over.

August 26, 2021
Unprompted review
Rated 5 out of 5 stars

Multibrackets swing arm bracket

In fact this was the third Multibrackets swing arm bracket I've bought (last one for my son) It's the only bracket I could find that lets you position the TV oriented towards the viewer, and yet easily fold back against the wall (or in one case effectively disappear into an alcove. It's incredibly solid, with a really smooth yet easy movement. The [presentation is great even before you put it up with everything you'll need beautifully included. A really good product.

August 11, 2021
Unprompted review
Rated 5 out of 5 stars

Great price and service.

Easy to assemble, usual slightly tricky getting the doors level, but take your time, and small adjustments. Smart looking unit, and your price is unbeatable
Alpherson element EMT1700
You won’t get it cheaper, some dealers wanted virtually the same price for an 850, single

June 23, 2021
Unprompted review
Rated 5 out of 5 stars

WHITE TV BENCH

Very good. Lovely product, fits nicely into the alcove, delivery was good, all good.

June 4, 2021
Unprompted review
Rated 5 out of 5 stars

I needed a TV Stand with specific sizes…

I needed a TV Stand with specific sizes due to the shape of my lounge and my oversized amp and equipment etc. These guys had lots to choose from and answered my questions well. Delivery was quick and I have no complaints.

May 7, 2021
Unprompted review
Rated 5 out of 5 stars

Best customer service around

I ordered a coffee table which was, unfortunately, out of stock. I was contacted by Jonathan Kings immediately, asking if I would be prepared to wait around 6 wks. I said that I was ok with this. He then placed the order with Bauhaus. Three wks later I realised the table would be one too many items of furniture for my lounge. Yesterday I asked if it was too late to cancel the order. Email received this morning advising that the order had been cancelled and a refund had been issued.
Their customer service is second to none and I wouldn't hesitate to use this company again.
Well done to all involved 👏

April 20, 2021
Unprompted review
Rated 1 out of 5 stars

Faulty Portland Chair - Refusal to Provide Refund

I purchased a Portland Office chair in October 2020, which, within a few weeks, developed a fault with the gas lift mechanism. After several weeks, and several replacement parts being provided, the chair has unbelievably developed yet another fault with the back support adjustment mechanism.
The chair is clearly not fit for purpose and is now completely unusable - as it is now so far permanently-reclined as to causes back strain.
I have therefore requested a full refund - which has so far not been forthcoming.
The issue appears to have been strangely 'palmed-off' by AV4Home to the manufacturer Teknik - odd, seeing as the contract of sale is clearly between me and AV4Home as the retailer.
Therefore, I shall be looking to recover my full outlay for this sub-standard product from AV4Home via the Small Claims Court process unless this is resolved and a full refund is provided soon.
Unless you want all of this hassle too, I'd strongly suggest you avoid purchasing any similar products from this company.

February 2, 2021
Unprompted review
AV4Home logo

Reply from AV4Home

Thank you for your review. We had been waiting for confirmation from Teknik about you declining the offer of a site visit to rectify the issue with your chair as we had been trying to resolve this for you. As explained we had internet problems yesterday and have being trying to catch up all day today and had not yet had the opportunity to reply to your email to update you. We had already decided that we would process a refund, prior to receiving your highly unfair review, as it was clear that you would not be satisfied with the chair regardless of what either we or Teknik tried to do to help you resolve the issue. Both we and Teknik have always quickly responded to your issues and you even praised us both in your email to us on 18/12. Your full refund has now been processed.

Rated 5 out of 5 stars

Best Price Online

Bought the Apollo Storm 6 Shelf Units back in August 2020.

Was the best price for them anywhere online. Took a bit longer than usual to deliver because the shelf’s are despatched direct from the manufacture & not kept in stock but the website stated that so was happy to wait.

Most other suppliers of these shelf’s don’t kept them in stock either.

Would recommend & use again.

December 13, 2020
Unprompted review
Rated 1 out of 5 stars

What a useless company

What a useless company, waited a week after placing my order to tell me there wasn’t the TV unit I ordered in stock then only after I emailed a week later to see why I still hadn’t had a refund they replied they thought they had already done it. Slap face emoji!

November 13, 2020
Unprompted review
AV4Home logo

Reply from AV4Home

Our sincere apologies for this mistake. These cabinets are dispatched directly from the manufacturer and they had failed to inform us of any stock issues. Once we were informed of the stock issue we let you know via email of the stock situation and you chose to cancel the order. As we are working from home an internal note requesting the refund was not sent and only when you emailed did we notice it had not been processed for you. Once you emailed us the refund was processed immediately and we are sorry for the delay.

Rated 5 out of 5 stars

I clicked they delivered

I do not like to give 5 stars in generall, but to give "good" is regarded as if something was wrong. Nothing was wrong, I had chosen and paid, they delivered. End. Just good service.

November 11, 2020
Unprompted review
Rated 5 out of 5 stars

5 Star Service

Ordered a Jual Computer desk/workstation.

Great product and great customer service, arrived 2 days later in perfect condition.

A very nice piece of furniture as well as functional.

October 6, 2020
Unprompted review
Rated 1 out of 5 stars

Good until they have your money....

We recently bought a TV unit for our new home which we picked up from the showroom (ex-display). It wasn't right so we wanted to return it. Trying to arrange that was difficult enough - they didn't want it back! After numerous calls and emails, we managed to arrange a date to suit them. They did state that they would charge us £50 for the pleasure - one I wanted to discuss face to face. The decision maker wasn't there so I had to either wait another week or get a partial refund and speak with him a week later. I wasn't willing to leave them with my money any longer and made it clear I expected the remaining £50 refund a week later. For the past 2 weeks they have given meaningless answers as to why they won't provide a full refund and have been particularly poor to deal with.
Steer clear if I was you - happy to take your money, not so happy to be available for returns or refund you your hard earned money! Daylight robbery and one I will pursue until concluded with the return of my £50.

September 23, 2020
Unprompted review
AV4Home logo

Reply from AV4Home

Paul
Like many businesses, we are working from home, our showroom facilities closed but open for viewings by appointment. We met you and your wife there on the 28th July and you choose to buy a showroom clearance TV cabinet. You negotiated a substantial further 3 figure discount from our showroom sale clearance price to buy the cabinet and asked us to store it for around a month. We opened the showroom again for you to collect on the 20th August. On the 22nd you emailed requesting to return the cabinet as you now felt it was unsuitable for your new home.
We initially replied that we would not normally accept a return under such a situation as it had been bought as seen as a clearance item, but offered to take the cabinet back and give you a full credit against an alternative purchase, you declined this so on the 28th August at 10:48 I made a written email proposal to accept the cabinet back less a £50 deduction towards the costs we had incurred in the sale. At 12:07 we received a reply to this email - “Ok Mike - I’d be looking to drop it off first thing tomorrow, say 9am.”

So a mutually agreed date and time was agreed for us to open and accept the cabinet back – and you were refunded the full price you paid less the £50 that you agreed to in writing!

As we have explained, we were under no legal obligation to accept this item back at all, so we feel your review and subsequent emails are unjustified!

Rated 1 out of 5 stars

Trying to get a refund for item that…

Trying to get a refund for item that TNT failed to deliver. Only offered partial refund. Complete joke. Wouldn't reccomend at all

Edit, 20/08. Opened a PayPal dispute who opened a case. Case was then closed in my favour. Full refund now processed. Again, avoid this company. Horrible customer service. In breach of Consumer Rights Act 2015.

August 19, 2020
Unprompted review
AV4Home logo

Reply from AV4Home

Your order was placed on the 25th July, processed and dispatched on the 27th July. Tracking details were emailed to you at this time. TNT attempted to deliver the items three times (29th, 30th July and then again on the 6th August) but were unable to complete the delivery as you were not in. You did not contact TNT in time to rearrange the delivery and it was returned to the warehouse. Your refund has now been processed less the costs of the return back to the warehouse.

Rated 1 out of 5 stars

Take the money but never ship the item! DO NOT USE

Took my money but never dispatched my item. They said delivery would take between 4-6 weeks. It's been 6 weeks now and not a single email to tell me where my order is. I've emailed them several times but no one responds. Currently in the process of a refund as I paid with PayPal.

July 26, 2020
Unprompted review
AV4Home logo

Reply from AV4Home

As per my email reply to you. I am chasing for an update on your order and should be able to update you tomorrow. We are seeing delays in getting some orders delivered due to coronavirus and social distancing measures. I can only apologise for the delay and will update you shortly on when your order will be delivered.

Rated 1 out of 5 stars

These guys take your money and then lie…

These guys take your money and then lie about having he products in stock. They kept lying to me that the depot should of send it already for almost 3 weeks before telling me that actually the manufacturer didn't have all the materials.

June 24, 2020
Unprompted review
AV4Home logo

Reply from AV4Home

Our sincere apologies for the problems we had with your order. This item was in stock with the manufacturer at the time of ordering, but due to an error at the manufacturers warehouse your paperwork was misplaced. By the time we had chased them for an order status they no longer had the stock available. We are very disappointed that we have been let down so badly by one of our suppliers and will be investigating this further.

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