Avant Car Croatia Reviews 

We rented the car online and payed 85 € when we got there they charged us 155 € more because we had no credit card (something like an extra insurance) . Moreover they told us that if we want to cross the borders we need an extra licence which costs 60€, while some girls we met told us that the went to montenegro without it. I would not recommend it for sure

On 06/25/22 I set a reservation through a booking app for a car rental to be picked up in Dubrovnik Croatia from dates 8/5/22 to 8/13/22. The payment upfront was taken on 6/25/22. The car I have chosen was listed as a Volkswagen T cross or similar. On 8/5/22 me and my husband went to a car rental place to get the car. When we got there one of the representatives was nice, he talked to us about the insurance that we could get for the car and said that everything is ready we can sign the paperwork and they will bring the car, They stated the car was at the car wash while we were there. Me and my husband purchased the extra insurance while waiting on the car. Another representative brought the car and asked for us to go to do an inspection. All of us walked to the car, my self and my husband noticed that this car is damaged on the side door, so we told them that we didn't feel comfortable/safe driving this car, also we told them that we are going to attend to a wedding and the car was not in the satisfactory condition (The doors were not aligned correctly). I asked if they could give us another and they told us that they didn't have another car on the lot. I advised if they do not have another vehicle that we are going to cancel this reservation. The manager was rude, he kept saying how this car is new and had low mileage, and he kept on insisting that this was a good car even though it was damaged. We canceled the reservation without an immediate refund. We were told to contact booking.com and they should refund the full amount of money. Due to the experience I had at the car rental, I wouldn't recommend anyone to rent a car from them.

An absolute disgrace of a company. We specifically pre-booked an estate to cater for 3 cases and 2 smaller bags we had, but once we arrived to picked the car up we were told they did not have any estates. The best they could offer was a small SUV which had a tiny boot, which we couldn’t even get close to closing once loaded up.

The customer service was a shambles, we tried to compromise and have some bits in our laps, if they would keep hold of the parcel shelf. They straight up refused. In the end we had to get a refund since they couldn’t deliver on the booking we made in advance.

The staff were trying to get the manager (Marco) to support, but he was not interested. Marco’s poor management lost the company over €300 and the result in this review.

It took best part of 2 hours to resolve - no apology was given.

Stay clear of this company.

We were late with our reservations for a rental car in Croatia. A lot of car rental offices did not have cars available. We booked via booking.com. We had a good car, friendly man that helped us, its near the AirPort and super easy to find. Took an extra insurance. No problems with the financial part. Had a great new car for a good price.

They charged me 590 euros because of a small damage in front of the car (below the plastic area) which I'm pretty sure it wasn't me. I just rented the car for 1 day and had my own insurance, so they found it as an opportunity to get more money of course. That guy that checked the car when I picked it up didn't check that area but when I returned the car the guy was straight there. Coincidence? It happens a lot in Croatia if you are a tourist. Be careful.

They charged me 625 euro more because I didn't have a credit card.
Great business model folks

Total scam. Same as everyone else on here. Tried to charge me hundreds of euros extra and then refused to speak to me at all. Avoid and don’t believe any positive reviews, this is essentially just a scam pretending my to be a car hire company

SCAM. If you want to pay with visa Or amex they want to charge you 200 euro more than the original price for the car.

I have been very satisfied with the service despite the bad reviews here. I have read my voucher and everything important was on it. I have checked the car with the staff, they write every damage on their form.
staff was really helpful and professional. Maybe this review help this company

Same like everyone else. wish i checked trist pilot before booking.

Dreadful. Take every opportunity to screw extra money from you. At the end, tried to claim I had caused scratches to the car which were there when I received it.

Very much like the rest of the reviews on Avant Car had a very similar experience. Was charged €300 extra because they wouldn’t accept a debit card or AMEX. This included an extra driver and a tank of fuel, absolute rip off. Also ordered/ paid for an Audi Q3 and got a Seat instead. Same class apparently but was a lot smaller and a less expensive car. If I hadn’t have paid for the original hire upfront I would have gone to a different car hire agent.

I ignored all the bad reviews on Trustpilot, thinking "Heck, ALL car dealers get bad reviews ... and why should Avantcar be so different"? And they offered the best price on the car we wanted (Don't EVER let the best price fool you. You'll pay what THEY want you to pay, no matter the listed offer!
We ordered a minivan with two childseats. Well, when we showed up Avantcar couldn't provide the seats – we had to pick them up from another car dealer, which only accepted cash payment! Just arrived at Dubrovnik airport, we had only creditcards and were forced to go back into the airport to find an ATM.
With the two childseats at hand, Avantcar refused to help with the installation – since "it was not their seats, and not their responsibility"!
At this point, with an exhausted family waiting, I considered cancelling the car. But I guess Avantcar would have just shruged their shoulders, cashing the in advanced paid deposit.
When the car was delivered, the inspection discovered a hair thin scratch in the front fender. I inspected the car when picked up, but THIS scratch I would never have discovered – but somehow Avantcar found it - and since probably never fixed, it awaits the next unfortunate customer!
Avantcar charged us more than 3.000 HKR (€430) for a scratch that easily would have been polished away.
Later on I was told, that it's common practice for car dealers to make their income on damages. The cars are all leasing cars and fully insured ...

No car dealers is probably better or worse than Avantcar. But we'll surely choose another one the next time ...

As many others we had booked and payed the car fully insured trough rentalcars.com. When we had to pay the required deposit they wouldn’t accept my Visa Credit card. A Visa credit card is not a proper credit card they say.

The only way we could rent the car was if we bought a new Insurance from them. This was of cause no problem to pay with my Visa credit card. They see a Visa Credit card as a debit card not a credit card. I showed them my Visa debit card, so they can see the difference between a credit card and a debit card. But they would still not accept Visa Credit card. (They accept MasterCard credit cards they say)

I am traveling a lot and has rented many cars all over the world. I never had problems using the same Visa Credit card to pay for the deposit. Worst rental car company ever.

The card I was using is a combined card with 2 cards in one. One card is a Debit card which only are used in Denmark, the other a normal Visa Credit card for international use (Not a debit card).

The worst experience I have ever had. Avantcar can be summed up in one word: scammers.

I picked up the car in Zadar and dropped it off in Dubrovnik. When I picked up the car they made me pay €200 for dropping it off at another office, even though I had already paid €90 for this fee when I booked online. They simply told me that I shouldn't have paid it online because I should know that this fee is always paid on the spot. Oh yes?

Then they check the car before delivery up to the bottom and demand that you hand it over as it is, it must even be washed. And finally, upon delivery, the employee found two scratches of less than 2cm on the front and a spot on the back of literally 1mm (I'm pretty sure it was the employee himself who did it with the tip of the pen while checking it). Result: I was billed another 550€.

And to top it all off, the staff in both Zadar and Dubrovnik treated us very rudely, lecturing us all the time and telling us that we should have taken their insurance (at an exorbitant price, of course).

Then I read the comments left by other customers on the internet and of course, unfortunately, I confirmed everything they said. I wouldn't rent from them again even if they gave me the rent for free.

WARNING! Don't use the company ! For our recent vaction in Croatia we booked a rental via Avant Cars website and chose the option without insurance because we already have an insurance with the credit card we used for booking the car.
When we picked the car at Split airport, the person at the counter did not accept our credit card for the deposit, because it is a debit card ?? Therefore, we were obliged to take the option with insurance, which was 212 Euros more expensive! Moreover, the option with insurance also required that we paid 112 € for filling a full tank after we returned the car, no matter how much gas there was in the tank when we returned the car. As it turned out we could not empty the tank and we returned that car with the tank half-full. We asked the person at the counter to refund half of the tank, 56 €, but this was refused. In summary, Avant Car is a scam company – stay away from them !

2 hour wait to pick up car. Don't do it. Just go with a proper company.

Be aware and be prepared to be annoyed. Car drop off took about 20+ minutes, while I stood waiting in hot sun. Once he came to me, he sat in driver’s seat for 10 minutes. Why I don’t know. When he inspected the outside of car he spent a very long time looking so VERY closely around the driver’s door. So lame compared to quality companies that only look for significant damage. Eventually he pointed out a 1” long bit of paint buff above the door handle. He said I would need to go talk to the office. They eventually “let it go” after I complained enough. It was truly nothing, and may well have been there, since I hadn’t inspected with a bright light and magnifying glass. Just made me nervous and late.

WARNING!!! Scammers !!!
In Split, Croatia, before issuing a car, you are asked to visually inspect the car outside and inside. Everything seems good. When you returning the car, they find a minimum scratch on the bottom under the front bumper, where of course the inspection did not take that place and demand from you (they remove from your credit card (collateral)) € 400. In my opinion, that scratch was already there and in this way AvantCar (employees) deceive people who do not have some experience. The car was given to my wife. Of course, no woman will get on her knees and inspect the car from below. SHAME !!!! Be careful.
I do not recommend this firm!!!