Avant Car Croatia Reviews 

In general, the service provided by the people is super nice and supportive. On the negative side, they have the highest deposit I've encountered while travelling. Of course there's a possibility to move around the 1,5k deposit, but this means extra insurance, which kind of seems like legal scam - you don't have such limits on the credit card, want to have a smaller deposit and more confidence on the rental, you pay extra per day (with our mini car rent it was 27 euros extra per day). Hidden extra fees like crossing the border (75 euros), going on a boat (50 euros)..
In conclusion, the service is nice, cars are working well, but the prices on the website were actually not that cheap for us as we expected.

DO NOT RENT FROM THIS PLACE!

The employees are extremely racist. Good luck if you are from out of country(does not matter where you are from) because if you do not agree to pay 10 times more than the reservation amount they will not give you a CAR!
AVOID THIS RENTAL PLACE!

Absolutely horrible. It's the cheaper one but the crew always try to screw you with bad insurance that you don't need. When I give back the car all was alright. A few hour after when I land back in France, I saw that my 400€ of my deposit was STOLEN. The worst experience ever with a rental company !!!!

Terrible car hire company. Paid for a Golf got an Astra. Wish i had read these review before hiring. this company are thieves and will try anything to take cash from you. They were extremely aggressive and take advantage of people. Luckily I had taken photos of the car before and could prove the damage was already on the car before handing back. Avoid!

I picked up a very scratched car. The inside, although was meant to be cleaned extra carefully because of Covid-19, had an empty cigarette packet and a coffee cup in the glove compartment. Payable at pick-up was meant to be €364.50 (£326.19). They only charged me €200 saying Wisecars had made a mistake. A month later they then charged another €390 saying the original €200 was for delivery to a different airport. It absolutely stated on my contract with Wisecars that I was picking up from Split and delivering to Dubrovnik all for €364.50 (£326.19). I have contacted my credit card company to look into the matter.

I booked the car almost 1 month in advance. When I arrived at the airport, the man behind the counter told me that they didn't have a similair car like the Audi Q3 available on that location so they wanted to give me a Volkswagen Passat (what they said was a higher group?)

Unfortunately we were unable to pick this car due to my partner's back issues so we are limited to SUV'S.

When I heard about the Volkswagen, I cancelled the reservation. And while we were talking to other rental companies the man from Avantcar approaced us and told me that he had an manual Opel Crossland X which just came back from rental.

At that time, we waited almost 2 hours so we accepted that car because our vacation is short.

I'm very disappointed in Avantcar and I will probably never rent another car from them.
They didn't try to contact me to discuss other options they just assumed that I didn't need an SUV while I book a car for specific reasons.

Awful awful experience with returning our Avant Car to Zadar airport. They tried to claim that the dirt from our children’s feet on the seats needed a chemical clean at a high cost. When we objected the woman inspecting our car proceeded to say ‘i hope you have nowhere to go as I need to take a long time looking at this’ and began to photograph and rub at every tiny bit of dust. Most unprofessional thing I’ve ever seen. After a lot of time we eventually convinced them to sign off so we could leave but it was highly stressful and upsetting. Possibly an insurance scam as she was particularly interested when we said we had full coverage anyway.

Location: Split Airport
Pick up: 8 March 2020
Originally scheduled drop off: 28 March 2020
Actual drop off due to COVID-19: 13 March 2020
Reason for travel: Business

I wish I would have read these reviews prior to renting with this "business". First off, if you choose not to pay for their expensive car insurance, you are required to pay a very expensive deposit which my card was declined for. Since I already have car insurance coverage for rental cars, I do not want to pay for something I dont need so I go to use my American Express card for the deposit only to find out Amex is not accepted. That being said, I have no choice but the car insurance.
The next problem does not come until drop off. Due to COVID-19 and country lock downs associated with it, I am forced to return to my country of residence so I do not get trapped. You would think the company would provide you with a refund for unused days, in my case 15 days, but as greedy as they are, they said that in their contract, they are not required to reimburse for both the car insurance and car rental itself. I read through the contract word for word and do not even read anything remotely close to that.
Since I was out there for business, I will be back to Croatia multiple times as well as others I work with. That being said, I will be adding Avantcar to our banned list. So in the short term, Avantcar will actually be losing money. Doesn't always pay to be greedy.

Extremely disappointed by this company. We had an accident on the ferry as a lorry started moving while the car door was opened, which destroyed the door. Then after returning the damaged car, Avant Car requested me to pay a fee of over 500 euros for having taken the car on to a ferry, as they said that taking ferry required an additional payment of EUR50 prior to renting the car,
This had not been explained to me even though the staff asked us where we were planning to go, to which I replied that we were planning to go to islands, therefore it was a huge mistake from the staff not to mention the necessary payment of this EUR50 fee.
I am extremely disappointed that on top of the damage to the car that we have to pay fully, then they forced us to pay this 500 euros fine for no reason, since the car was already returned.

NEVER NEVER NEVER use this Company! I paid car insurance in Australia and then was charged again when i collected the car. I had to pay an extra $A850. I was promised my credit card would be credited when the car was returned but this didn't happen. I have had no luck contacting Rentalcars.com Liars and cheats. Keep away!

One of the worst car hire, just keep forcing to take their insurance. Had to wait nearly 45 min in Split, Croatia office even when just one customer was served before me. Just one staff even in August peak time. If u ask why they don’t care. Also she forced me pay 50 euros just for crossing Bosnia border by sea. Most car companies won’t charge for that route as that is the only route to Dubrovnik . Fortunately no scratch on car and so didn’t get charged on credit card.

Fraudulent and Shady business. Forced to pay 220 euros more than originally and did not get the car we wanted or even close to that.
Fraudulent and very shady business!!!

This was almost like a fraud. First when we got there, they said that if we want the car, then we need to but the additional insurance from AvantCar (The car rental company). IT did not matter to them that we bought the full insurance from CarFlexi and they said that they supposed to tell us that. So we needed to pay EXTRA 220 euros!!! Furthermore they said that if we do not do that, the deposit is 2350 euros!!! (CarFlexi homepage showed that it suppose to be 550 euros, not more) That is insane. We take the car for 11 days with price of 330 euros and we need to leave 2350 euros in deposit even when we have bought full insurance bought from you?! Secondly, we did not get Audi Q3. They even did not have Audi Q3 there at the parking lot. Instead we got KIA Sportage. Do they really think that the quality of Audi Q3 and Kia Sportage is comparable in any way? I could have taken Volkswagen golf when I had knew that this was the deal. Look at the price tags on the new ones. 3x price difference and also that you can feel when talking about quality. So we needed to pay more than 220 euros in order to get the car at all. Since we had paid in advance to the CarFlexi already then we had 2 bad choices. Whether to cancel the booking and leave the 110 euros to the CarFlexi or pay the 220 more and still get deal from the AvantCar . This was the last time when we use middleman company. Next time straight form the car rental company and not the cheapest one but world recognized (Hertz, Sixt or someone else)

"Thank you" very much CarFlexi and AvantCar for ripping us off like that.

Just returned from a holiday in the Balkans. Hired a car from Avant in Zagreb for 10days driving around Croatia, Montenegro and Bosnia & Herzegovina. They really go the hard sell on the excess insurance cover, saying that you are 100 % responsible for any damage to the car up to €2750 no matter how minor and you have to get a police report, even if it is a small scratch. Then they tell you the police will not attend unless there is an accident where someone is injured. I declined the extra insurance as I have an annual travel insurance policy which provides me with cover as long as I am more than 250 kms from home. This includes the excess insurance on car rentals up to $5000 AUS. The person at the rental office questioned me about this, saying that travel insurance was not car insurance and did not believe that I would be covered. I had to tell him three or four times that I did not want the extra insurance. Then he changed tact and told me that if I took the extra insurance then when I returned the car I only have to drop off the keys otherwise it could take quite a while as they have to check the car. Still declined the extra insurance and had €2950 held on my credit card. Anyway when I returned the car to the Airport a girl came and inspected the car, said everything was good, finalized my paperwork, the €2950 pending on my credit card was removed and I was on my way within a couple minutes.

I had been renting cars 2x yearly in Zagreb......Alwas book them online in UK...as I find this way the cost of hire and insurance some 40% less each time....on this occassion i needed a car fo 4 days anD as always paid on line in UK ......never ever heard of Avant car ( so hoping our relationship was a very...very breef one and not to repeated at any cost)Upon colleting the car I was told that I am not allowed to take the car out of Croatia (understandable) nor on a Ferry within Croatia (????) or onto any of the Croatian Island (????) UNLESS I PAY EXTRA €50(???) Totall lunacy.....As I paid for my insurance online in UK...the young chap was really putting a preassure on me to purchaser a company insurance. which I declined...Avoid this Car Rental at all cost...
felt like a rip off

We collected the car from Split airport, there were no delays, they directed us to where the car was to be collected at rear of car park. We had to wait about 10 minutes overall, primarily as they had to obtain the child seat we had requested for our grandchild. The car was immaculate, had only done 4K km and overall was economical over the two weeks we stayed. On delivery back to the airport the process was just as simple, 2 minutes to examine car and we were done. Only reason I did not give 5 stars was the condition of the child seat which was filthy.

Their pricing system is manipulative. On the system, rental prices are cheap but when you go to get the car, they bring very very high deposit amounts that most of the people does not have such limits. İn order to not cancel the rental, you are paying for the company’s insurance which reduces deposit to just 200€. But the cost of insurance is same as the rental price so your cost doubles for sure. This is forceful and i’m sure, i won’t rent any car here because of such policy.

1) I've ordered additional insurance on economybooking.com - Full Coverage B52105031. When i am arrived in airport, guy on reception told me that that insurance is not valid and i have to buy additional insurance for 23 euro per day or i will be responsible for any damage and have to pay 2000 euro security deposit.
2) I've been charged additional 200 euro "Deposit", which i did not receive back.

Classic rip off merchants. They gave me a car that was far smaller than the one I ordered, but they insisted it was 'in the same class.' Piffle. They know the dimensions of cars and I was clearly given one significantly smaller than the one I hired. Their customer service since has just been dismissive.
Also had the hard-sell about the insurance, but I was resolute.
Will never use again, globally.

From booking through Wiseguys everything ran smoothly up until collecting the car itself at the site. I had already paid excess to cover any potential accidents, damage etc, when I arrived at the counter I was told by Roko Josip Krapic I wasn't covered and had to pay for their excess package which I already paid through Wiseguys. I politely refused explaining this had already been sorted and then came the pressure to pay for the excess package. To avoid this extra charge I could offer them my credit card to hold an amount I didn't have on my credit card, I did offer my debit card but this was refused. In the end I had to pay the excess which I already paid through WiseGuys, this did leave a bitter taste before I even received the car. Other than the customer service at the desk, everything has been fine.

My experience was horrible from the start. I was told that the car was ready at 3pm and when I arrived they said I was not in the system. I found the confirmation email and they magically found me, but said I had to return at 8pm. When I returned I was told the car was not ready until 9pm and had to wait an hour. When I finally got the keys and were looking at the car with an avant- agent , they did not want to mark some damages that were already on the car. So, I started taking pictures and that’s when they said ok and marked the damages already on the car. I did not have a credit card so my father in law had to be added as second driver and wanted to charge him an additional 60 euros to be added. My father in law gave them 500 Kuna and they said they had no change and to go make change. The avant- agent started getting loud and un professional with my father in law. Not a good way to do business. My experience was so horrible that I will NEVER use this car rental company again.