Avant Car Croatia Reviews 

Car was dirty inside and out. Staff have a very poor attitude. Attitude is probably the most accurate word! Female staff in particular have a dreadful attitude . First time renting with Avant and definitely the last.

The problems with the rental service continued when we delivered the car. Avantcar forgot to give us the documents at pickup, and now they claimed the fault was mine. They talked to me with a rather rude attitude, and I spent a lot of time there. They told me I would ve charged 250 eur, but eventually they found the papers and said I was free to leave. Lucky. Me. They gave no exuces for this happening, nor their behavior. I wish zero stars was possible, they deserve no more.

There was no problem with the car but when we arrived at the airport, we had to pay additional fees (the equivalent of the price of location already paid) to pick up the car, because of our credit card which wasn't, according to the avantcar' staff, a credit card but a debit card (despite the fact that I I had already made in the past a deposit to another company with the same card). And no way to negociate with the staff, we were not the only ones to pay these fees and not the last.

Everything was great, reception, the car was good and clean.
The process of retrieving and returning the car was easy and fast.

Great staff in Zagreb airport I am delighted with their service.

We rented car at split airport , I can’t find fault in customer service , so helpful with everything ... I was amazed with whole experience .. thank you guys from Avant Split airport !
I will be back rent car with you guys ....
Josipa Tvrdeic

Nothing short of CON ARTISTS. Extorting money and adding high priced extras at the point of collection. They also state that any deposit paid will NOT be returned for 30 days.

The cars are parked down a dark unlit road in an unlit field and a long distance from the terminal. Even though they sent an assistance to show us to the car, the assistance offered no help with the baggage. It was obvious that we were struggling with the baggage including a child's car seat and that there was 5 year child with us, the assistance marched on briskly and offered no help.

When the car eventually arrived after we refused to enter the unlit field and find the car ourselves with a 5 year old child, the assistant very reluctantly went and brought the car to the road side. It was immediately clear that it was not what was ordered and the luggage would not fit. When this was reported to the hire desk, they were uninterested and demanded more money to give us a car in the category we ordered. After approximately 90 minutes the representative from Avantcar using abusive language stated that the contract was terminated and we were left at Split airport close to midnight with a 5 year old child because we would not surrender to Avantcars exorbitant demands.

Avancars would not supply the car we ordered unless we paid substantially more money to them, almost double the price we had already paid. They held us to ransom and when we refused to pay their ransom demands they simply abandoned us and a 5 year old child.

Avoid this company at all cost as they are con men and add large extra charge or refuse to release the car or refund your money if you do not pay the extra charges.

More than 60 minutes to pick up the car.
They ask me for a deposit of 3270€ even if I had payed in advance for a full insurance. If I wanted to avoid this deposit, I had to pay more 56€ per day for the rental.

Avantcar never again! It's a scam!

The car itself was ok - but everything else was appalling. The main issue was that on return of the car they charged nearly £500 for what they claimed was a scrape on the plastic on the underside of the front bumper - yes, it was on the underside! There was no visible damage and the only evidence was they said you could feel the scraped plastic on the underside. Absolutely no way I could have known if this was present before I collected the car. Several other complaints - as other reviewers have mentioned, they charge EUR50 if you tell them you will take the car to an island - no-one mentions this when you book the car. They also try hard to sell you ridiculously expensive insurance (I had taken out annual insurance at less than 20% of the cost that they tried to charge). The car hire location is down a long dusty lane and not well signposted - the directions we were given were vague. Customer service was very poor - no-one seemed interested in helping us. Would definitely not recommend.

HIDDEN CHARGES - HARD SELL TACTICS
When I arrived at the counter to collect the car there was only one staff member dealing with collections and enquiries, causing a long delay.
When I was dealt with, I was pressured to buy the Avantcar upgraded insurance, which was almost twice the total amount I had already paid for the car hire (including the upgraded insurance from the broker). I showed the avantcar representative the cert for the broker's insurance and he suggested it wouldn't be honoured...

I then confirmed I would be travelling to a croatian island by ferry and was required to pay a non-refundable fee of 50 euros to cover for the possibility they might need to recover the new hire car from the island!!! and I had no choice but to pay this fee if I wanted the car... I have not been able to find this stated explicitly in any terms/conditions online...

I will never use AvantCar again...

I rented a car at the website of AVANT CAR. I also asked for a full coverage insurance and paid for car and insurance in advance.
When I picked the car up in Split, they forced me to pay € 50,00- more, as they pretended that the insurance wasn't complete. I checked the insurance document, but all possible damages were covered though. Nevertheless, they pretended that it was only possible to get the car if I paid a deposit of € 1.500,00-! If I wanted to avoid this deposit, I had yo pay € 50,00- more than mentioned on the website. They explained it as if it was an additional and necessary insurance.
It's simply a fraud, a way to publish lower prices on the website. In real, they force you to pay more.
Please be ware that hiring a car at AVANT CAR costs a lot more than the prices published on their website.

Excellent experience from Avantcar in Pula.

Rented from Pula airport, through rentalcars.com. Speedy, efficient checkout, no hard sell of extra insurance (we were covered for the excess through rentalcars.com already), though they do take a huge deposit (~2150€) blocked against your credit card if you choose to take a third party insurance rather than theirs (which reduces deposit to 50€ I believe). Rented "VW Golf or similar" and got an Opel Astra - no surprises but obviously would have preferred the Golf :) Fast check in, no problems, no "minor scratches" being picked up on. So far best car hire experience outside of Sixt in Lisbon. I would definitely use again.

Not very nice experience.. Car was ok although I think I got the weakest engine ever as on motorways it hardly drove. This is not ideal but I guess it's only car for holiday so that's fine. What is not acceptable is 'out of hour' fee I have been charged as I have picked up car at 10pm (so not even that late..) They charged me around 40 euros (so half of price of car rental) for just handing me keys in and telling me I need to press button on the parking to find out which car is mine! This is ridiculous! I've rented cars from different car rentals but nobody charged me so much money for just giving me a key!! What is even more.. guy didn't even let me know that I will be charged for it, he just charged me! After I complained some lady said that this is out of office hours charge and I should be charged for it. What a SCAM! it was not written anywhere and if I knew I would rent from somewhere else... and yes they do block on your cc around £1,300 and then check your car without you being present, wow!

Superb car hire from Split Airport. Upgraded car, best price, no problems with collection and return although signage from airport to collection point could be better. Most importantly, when I left a valuable item in the car, they found it and stored it until I arranged for a courier to collect and return it to the UK, and always answered my emails promptly.

Over and above service, so from my personal experience, I could not rate them any higher. Thank you.

Very efficient at Zadar airport. No wait - inspected car via the agent's iphone torch which was not idea - but we were quickly on our way. I had annual car hire excess insurance and this was not questioned. They simply offered theirs as an alternative. No pressure selling. On return they thought they found an additional scratch but decided it wasnt. Quickly signed off our paperwork and went on our way. Yes they do inspect their car when you return it looking for any minute scratch - but wouldnt you? And there are signs inside the car indicating that wearing bathing costumes in the car could incur a 250 Euro cleaning fee. We brushed most of the dust etc out before we set off to the airport and there were no issues. My only issue was that the VW Touran or similar turned out to be a Dacia Lodgy which is a not quite of the same standard!

Worst rental car experience ever.

I've picked up the car at dubrovnik airport. They asked me if a GPS was needed. I hesitated and said ok. The guys who proposed the GPS replied: sorry no more GPS avalaible but the agency next door will provide you with one. We often borrow GPS from them. I thus followed the guy to the agency next door.
The provided GPS was an old version with no update. It has never been useful in finding our ways through the road trip. We therefore had to connect to 4G with our own devices, extra cost, obvsly.
When we returned the GPS I explained the situation and I've been told it's not their business since the GPS is the property of another agency....

To sum up: they ask if you need a gps, they finally don't have one, they suggest to follow you to the agency next door, the GPS is not updated and at the end no one feels accountable when any problem pops up.

It is INACCEPTABLE to make people pay 60€ for a device which is useless. I really have the feeling it's a common trick agencies are playing because as you can imagine, cherry in the cake is they make you sign all the rental documents for the car and no contract for the GPS...

It is my worst car rental experience ever.
I was at the office first, at 8 am but the guy at the counter arrived late at 8:30 and then to make things worse, made me wait for 45 minutes while he took his time speaking to 2 other customers that came after me just because they were Croatians.
I asked him to return the car at the airport and was willing to pay extra fee. He was was very rude and completely refused even though the next booking was 12 hours later. Ample time to get the car delivered.

He insisted that there is a government fee and charged me 75 euros because I was driving from Dubrovnik to Split and crossing the border. That is a complete lie and straight out FRAUD. It turned out there is no fee required whatsoever.

I do not recommend this agency to anybody and I will never use them again

We had to pay a deposit of 2 000 Euros in Split, which is way to much. They kept the money for 8 days! Really disappointed. Will never use AvantCar again.

When I read other review it seems like I was lucky with my rental from Zagreb. It was allmost a new car, everything went well.
A VW Pool normaly have a cruise control, but not this one, quite anying, when driving for many hours

DO NOT USE avant cars. One of the worst (if not the worst) customer experience ever experienced. So many staff and yet so slow. We queued for 2 hours in the heat at dubrovnik airport to collect our pre booked car.

No apologies and very rude staff!

Terrible experience .... will never use again!