Good and quick answer from customer service, fantastic parts schematics and "how to's" at the webside,possibility to get all parts, reasonable price. The delievarance could have been quicker, but all... See more
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Review summary
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Its great to have the opportunity to buy parts and DIY, but I dont understand why spareparts not could be for free when the product still was under warranty. And it took too long time to get the parts... See more
Company replied
Very good experience with the bying and the spare product, but a little time to waite. Managed to fix it myself, thanks to a useful product video.
Company replied
Quick responce when finally i found your page for ordering spare parts. And good prices comparing til other brands.(Sparepart)
Company replied
4.1
Great
297 reviews
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Changed the pump.
Easy instructions, easy to find the parts and not too expensive.
Recommend this brand to all my friends.
March 31, 2026
Reply from Avaofnorway.no
Hi, Svein!
Thank you for five stars! We are happy to hear that you are pleased with our service and products. Thank you for recommending us to your friends! We hope they will be just as happy, too :D
Have a nice day!
Kind regards,
Team AVA
Reply from Avaofnorway.no
Hi, Kristoffer!
Thank you for five stars! We are happy to hear that you are pleased with our price and delivery :D
Have a nice day!
Kind regards,
Team AVA
Buy more reliable brands.
Got two different lances having the exact same problem after just a year of use. The fix is to replace the whole handle. As fas as I can tell poor building quality and expensive to fix.
Just to clarify after AVA's reply. Since the items are less than a 2 years old they told me to bring this up with the retailer, which I will do. Still, I don't want to be fixing things after a year. Particularly I don't want to be using expensive fixes when cheap ones would do. Having to replace parts every year is very inconvenient. Having to replace large parts when much smaller ones could do is wasteful.
As far as I can tell AVA is an inconvenient and wasteful brand. Their support team is nice, though.
March 25, 2026
Reply from Avaofnorway.no
Hi, Daniel!
Thank you for your feedback. We understand your frustration and we will of course do our best to improve on this matter.
We can see in our previous mails with you that we have requested a proof of purchase for this product. Whenever possible, please reply to us and we will help you further.
Have a nice day!
Kind regards,
Team AVA
Easy to fix and easy to get the help…
Easy to fix and easy to get the help you need. Easy manuals to understand each part.
March 25, 2026
Reply from Avaofnorway.no
Hi, Roy Kenneth!
Thank you for five stars! How nice to hear that you found our products easy to fix, and that you are pleased with our customer service! :D
Have a nice day!
Kind regards,
Team AVA
Reply from Avaofnorway.no
Hi, Fredrik!
Thank you for five stars and your positive feedback! We are happy to hear that you are pleased with our customer service :D
Have a nice day!
Kind regards,
Team AVA
The delivery time was a bit…
The delivery time was a bit dissapointing, using postnord is a big mistake. One week is to long to deliver spare parts.
March 27, 2026
Reply from Avaofnorway.no
Dear customer,
We are saddened to hear that our delivery time was not as expected and would like to apologise for this.
Unfortunately, our warehouse are behind schedule sending out parcels at the moment, due to the easter holidays. We apologise for the invonvenience that may have caused.
Kind regards,
Team AVA
Bulky bottle
I haven’t been able to use the goods. But the three bottles came in a box too big. They were tossed around during transport, which made on bottle bulky.
March 27, 2026
Reply from Avaofnorway.no
Hi, Kjell!
We are sorry to hear that some of your products arrived in a damaged condition. This is of course not supposed to be the case.
If you want, you can always contact our support team through our website to get an exchange!
Kind regards,
Team AVA
bad product that leaks and does not…
bad product that leaks and does not work properly after very little use. in addition, bad service and notification that there are various things and it is common that the pump must be replaced after a short time. all too bad for such an expensive product. lances and guns that leak when they are new and just excuses... replaced parts as recommended and machine just as bad. oh no garantie, but have to buy pump / parts and still unusable.
March 13, 2026
Reply from Avaofnorway.no
Hello, Erik!
We are deeply sorry to hear about your bad experience with our products. This is of course not how it is supposed to be.
If you are experiencing continous problems with your AVA machine, please do not hesitate to contact our support team through the chat bot on our website. They are happy to help you solve the issues together with you.
We once again want to apologize for the unpleasant experience you have had with our products.
Kind regards,
Team AVA
Quick delivery of needed spare part.
March 18, 2026
Reply from Avaofnorway.no
Hi Ole!
Thank you for five stars! We are happy to hear that you are pleased with our delivery times :)
Have a nice day!
Kind regards,
Team AVA
Tried to get help with troubleshooting…
Tried to get help with troubleshooting and warranty of a high pressure washer, didn’t hear anything back.
March 9, 2026
Reply from Avaofnorway.no
Hi Øystein!
Thank you so much for taking the time to give us your feedback - and we absolutely understand your feeling.
We found your warranty claim in the system and unfortunately, seems like there was a bug in the system that did not process this the right way.
Our team has now replied to you and if you can kindly just confirm back to us we will sort this out for you.
Apologies for the inconveniance this has caused to you!
AVA P80 would not start
I received very good advice on what I needed to do to fix the error on my AVA P80. There I received a link to what I needed to buy as well as a link to how to do the job with good drawings.
March 10, 2026
Reply from Avaofnorway.no
Hi, Helge!
Thank you for five stars and your positive reply! We are happy to hear that you are satisfied with our service :)
Have a great day!
Best,
Team AVA
Reply from Avaofnorway.no
Hi John,
Thank you so much for your 5 star review! We really appreciate it!
Great to hear you are satisfied both with delivery and the products.
Regards,
Team AVA
Reply from Avaofnorway.no
Hi Terje,
Thank you for taking the time to give us your feedback! We really appreciate it. Great to hear you were satisfied with both delivery time and our pricing.
Reply from Avaofnorway.no
Thank you, Anders! We’re so glad everything arrived quickly and that you’re enjoying your AVA — happy cleaning!
I really like that it's possible to repair
I really like that it's possible to get spear parts and good directions for how to repair the washers.
:)
October 16, 2025
Reply from Avaofnorway.no
Hei!
Tusen takk for din tilbakemelding :)
The sparepart did not fit to the hose…
The sparepart did not fit to the hose conection. I had to prepare the inside for molding edges
September 30, 2025
Reply from Avaofnorway.no
Hi Morten,
We are sorry to hear that this was your experience with the spare part.
It is not easy for us to guide you based on the description here.
Our customer service will reach out to you directly on e-mail and help further.
Quick deliver.
September 22, 2025
Reply from Avaofnorway.no
Hi Cato,
Thank you for your 5 starts and your feedback. Great to hear the delivery was quick!
Reply from Avaofnorway.no
Hi Oddvar, thank you for your rating and glad to hear you are satisfied both with our service and delivery :D
Inquired service parts
Inquired service parts; Great service, good information and quick delivery.
September 17, 2025
Reply from Avaofnorway.no
Hi Terje,
We are pleased to hear it all worked as intended and thank you for taking the time to let us know about your experience.
Thanks for choosing AVA and have a great day!
Reply from Avaofnorway.no
Hi Stein,
Tusen takk for at du tok deg tid til å gi oss din tilbakemelding.
Vi glad for å høre at servicen du fikk ble opplevd som god.
Ha en god dag!
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