Good and quick answer from customer service, fantastic parts schematics and "how to's" at the webside,possibility to get all parts, reasonable price. The delievarance could have been quicker, but all... See more
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Its great to have the opportunity to buy parts and DIY, but I dont understand why spareparts not could be for free when the product still was under warranty. And it took too long time to get the parts... See more
Company replied
Very good experience with the bying and the spare product, but a little time to waite. Managed to fix it myself, thanks to a useful product video.
Company replied
Quick responce when finally i found your page for ordering spare parts. And good prices comparing til other brands.(Sparepart)
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4.1
Great
296 reviews
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Reply from Avaofnorway.no
Hi Erik,
Thank you for taking the time for leaving us your review. We are pleased to hear the tool is very good.
Please let us know if there is anything we can do for you so we can earn the extra star 🤩
Thank you for choosing AVA and have a great day!
Quick delivery
First, the good thing, parts are available, second, normal prices, third, quite quick delivery.
June 12, 2025
Reply from Avaofnorway.no
Hi Øyvind,
Thank you so much for your 5-star review and we are happy to hear we could deliver on all important points such as parts availability, prices and delivery rate.
Thank you for choosing AVA and have a great day!
Good service and good maintenance guides
August 29, 2025
Reply from Avaofnorway.no
Hi Fritjof!
Thank you so much for your review - we are thrilled to hear you are happy both with our service and the maintenance guides.
Thank you for choosing AVA and have a great day!
Reply from Avaofnorway.no
Hi Kristian!
Thank you so much for leaving us your awsome review - we are thrilled and proud we are able to deliver good service whenever you are in need of it :D
Thank you for choosing AVA and have a lovely day!
Excellent products
Excellent products, relliabel supplyer, easy handling, fast delivery.
August 18, 2025
Reply from Avaofnorway.no
Hi,
Thank you so much for your 5 stars and awsome review - we really appreciate it and are committed to continue delivering quality.
Have a great day!
Reply from Avaofnorway.no
Hei Arild!
Tusen takk for at du tok deg tid til å gi oss din tilbakemelding.
Veldig kjekt du er fornøyd med servicen vår, men leit å høre det tok lang tid.
Dette skal vi selvsagt ta til oss - vi jobber kontinuerlig med å bli bedre.
Takk for at du valgte AVA - vi ønsker deg en fin dag videre!
Had a faulty machine, no warranty help from Ava
Had a leaking handle for the p80 machine. I bought the machine as used, but the machine was almost new. A digital service for finding the problem did not help me to solve the problem. No Choice for getting this as a warranty when buying used equipment. I had to buy a lot of parts myself, guided by the help your self videos from Ava. That was not helping at all, and I finally had to find the problem myself and buy a complete new hand gun. This was the second fault for this machine. Earlier I had to replace the pressure switch in the pump.
Sorry Ava, but no good experience, and I hear a lot of people having the same problems.
May 30, 2025
Reply from Avaofnorway.no
Hi Rolf,
Thank you for sharing your experience with us. We’re very sorry to hear that the videos and guides did not help you solve the issue with your machine, and we understand how frustrating it must have been to purchase additional parts and resolve the problem on your own.
To clarify, our warranty applies to new machines only, which is why your used purchase was unfortunately not eligible for coverage. We do, however, greatly appreciate your feedback on both our guides and self-repair materials. Our team is constantly working to improve these resources to make troubleshooting and repairs clearer and more effective for our customers.
We take reliability very seriously and are sorry to hear you’ve had more than one issue with your machine. While we cannot change your past experience, please know that your feedback is invaluable in helping us improve both our products and the support we provide.
If you have any future concerns or need guidance, our support team is always here to assist you directly—we’d be happy to help step-by-step to avoid unnecessary costs or frustration.
Thank you again for your honesty, and we hope to have the opportunity to provide you with a much better experience going forward.
Great service and quick response!
May 23, 2025
Reply from Avaofnorway.no
Hei Håkon,
Thank you so much for taking the time to give us your feedback and we are thrilled to hear that you are satisfied with our service and response time :)
Thank you for choosing AVA and we wish you a great day!
Parts not delivered after several…
Parts not delivered after several months.Not possible to contact. No real persons, just bad systems.
May 18, 2025
Reply from Avaofnorway.no
Hi Trond,
thank you for taking the time to give us your feedback.
We are sorry to hear about your experience. We can only assume some error must have occured, as this is definitelly not the service we aim to provide.
Even though we have built our systems with the possibility for our customers to reach our team, we will take this with us for further improvement.
We have now sent you an e-mail and we hope you can respond to it so we can help you in the best way to resolve this issue.
Have a great day!
I guess this will never beshown on…
I guess this will never beshown on trustpilot. AVA is a China product, and need regularely maintenance with new parts. You will be good customer on TEMU after one year.
August 11, 2025
Reply from Avaofnorway.no
Hi Sten Ivar,
Thank you for sharing your feedback. We take all customer concerns seriously and would appreciate the opportunity to look into your experience further. If you could kindly reply to our customer service thread with your purchase details, we will gladly investigate this for you.
Please allow us to clarify: all AVA products are manufactured in compliance with strict market standards to ensure safety, durability, and performance. Our spare parts system is intentionally designed for maintenance and includes items such as O-rings and water filters—components that are naturally subject to wear and tear during normal use.
Should your concern relate to a potential quality issue rather than standard maintenance, we would be happy to address it directly once we have the purchase information.
We look forward to your reply and the chance to assist you further.
Easy to find replacement parts and fix
Easy to find replacement parts and very good “how-to” video that makes the replacement easy.
August 8, 2025
Reply from Avaofnorway.no
Hi and thank you so much for the time to leave us your kind feedback and your 5 stars :D We are super happy to hear you found it easy to find replacement parts and that our videos served to the purpouse.
Thank you for choosing AVA and happy washing!
Reply from Avaofnorway.no
Hei Kjell Idar,
We’re sorry to hear about your experience. Our team has now reached out to you by e-mail — we kindly ask you to reply with your purchase details so we can investigate and assist you further.
Hard to get in contact
Hard to get in contact. Generic support. Solution based on support did not resolve the problem.
May 19, 2025
Reply from Avaofnorway.no
Hi Tarald,
Thank you for taking the time to give us a feedback. We are sorry to hear you experienced it dificult to reach us.
Our ChatBot is designed to provide troubleshooting and help thorugh articles, but should those not help you should have been led to an option to submit an enquiry with our customer service.
We are constantly working on improving our systems and making our support available - so any feedback is welcomed and appreciated.
If you still need our assistance, you can also go directly to our contact form and our team will respond to you promptly.
https://avaofnorway.no/pages/kontaktskjema
We are looking forward to help you .
Best regards
Team AVA
Reply from Avaofnorway.no
Hi Torfinn,
Thank you so much for your 5-star review, we really appreciate it! We are glad our service was good and that your parts arrived in good time:)
Thank you for choosing AVA and happy washing!
Provided what I needed
Friendly and helpful representative, who provided me with exactly what I needed.
May 18, 2025
Reply from Avaofnorway.no
Hi Odd,
Thank you so much for your positive review and we are so glad to hear our staff was helpful and you received the guidence needed.
Have a great day!
Best regards,
Team AVA
I like the sparepart policy
I like the sparepart policy, easy to find what you need and low prices
May 18, 2025
Reply from Avaofnorway.no
Hi Aanund Jore,
Thank you so much for your 5 stars and we are so happy to hear our spare part policy and prices are meeting your expectations :D
Thank you for choosing AVA and have a great day!
Reply from Avaofnorway.no
Hi Terje,
Thank you so much for your positive 5 star review!
We are glad to hear your ordering experience was good and delivery updates were up to the standard.
Thank you for choosing AVA and have a great day!
Very good service
Very useful helping instructions and good respond when ordering spare parts!
July 22, 2025
Reply from Avaofnorway.no
Hi Svein,
Than you so much for your positive feedback!
We are glad to hear you found our instructions helpful and we could respond as expected.
Have a great day!
I am a long term customer …
I appreciate very much the opportunity to fix my Ava self. The repair guidance is very well explained.
July 22, 2025
Reply from Avaofnorway.no
Hi David,
Thank you very much for your review and we are super happy to hear you have been using AVA for a long time. You just described our ultimate goal with our machines, making them possible to maintain yourself and have them over the years.
Really good to hear the guides are serving its purpouse as well.
We appreciate your loyalty and we wish you a great day!
Fast delivery
May 12, 2025
Reply from Avaofnorway.no
Hi Knud-Erik,
Thank you for your review! We are glad to hear the delivery was fast!
Have a great day!
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