Avid Crafts Reviews 252

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Was looking for another sewing site ( to leave good feedback) when this one came up, and even though it’s been a while I feel compelled to review it as I don’t think I will ever forget the terrible... See more

Rated 1 out of 5 stars

I ordered an item in January and still not received. Emails not answered Have had to start a dispute to get my money back. Most disappointed as have been a member for several years to online group... See more

Rated 1 out of 5 stars

I placed an order for products which were never delivered. Despite giving the seller multiple opportunities to respond and resolve the issue, I was repeatedly ignored. While a chargeback would hav... See more

Rated 5 out of 5 stars

Customer service is always incredible, any time I've had a concern I've emailed and it's been dealt with immediately. Products are top quality with low prices. All avid crafts services are faultless a... See more

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2.2

Poor

TrustScore 2 out of 5

252 reviews

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Rated 5 out of 5 stars

Brilliant site so help full to new…

Brilliant site so help full to new people learning the craft I was interested on quilting and abigales instructions and guidance are so clear and helpful her designs are top notch

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

What a wonderful group that I have…

What a wonderful group that I have found.This group has kept me going in lockdown with there sewing demonstrations and sew alongs
and all the laughter and love that has been brought by it.Always there to answer any questions big or small and so friendly.Also supplying such good quality goods and service.Abey organises things with such professionalism and fun .I have recommended it to so many friends of mine and my local sewing group.

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant business with excellent…

Brilliant business with excellent product.
You couldn’t meet nicer people than Abeygale and her daughter Lily. The sewing tutorials are amazing, educational, warm and funny. Keep up the good work ladies👏👏👏👏

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

I'm so glad I found Avidcrafts

I'm so glad I found Avidcrafts. Abey's teaching is so easy to follow - she's a natural. She is so dedicated and nothing is too much trouble. I have ordered supplies several times with no problems, and I live in France. Would recommend this company 100%

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

Avid Crafts is an outstanding craft business

Avid Crafts is a thriving craft business selling sewing-related items, including patterns, as well as fabric. Considering the issues last year was kept up today. any queries I've raised have always had an answer, within stated 48 hours. Orders arrive quickly and there is a friendly message in the parcel. That's an example of great customer service; it builds customer loyalty and support, as well as repeat business. There's a huge community which has built and built over lockdown, we have all been nurtured and looked after with free Facebook tutorials, great deals, super patterns all designed by Abey. You really feel like you are part of the family and at times feels like i have moved into her craft room :-) i am a theatre costume designer and maker bag. i really wish all business was as good as Avid Crafts

May 5, 2021
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

Appalling customer service
Appalling customer service , cant even call it a service ! They never reply to emails , and when you write a message on their facebook page your accused of threating behaviour as you have mentioned going to trading standards as ive waited over a month for my item even put a put a photo of the evidence on then i am banned ! .So then put a dispute in with pay pal and got my money back . Would not recommend buying from this company. the post was re-posted after you got 50 people to post a review in a couple of hrs to hide my review , thats not very professional and agaist trust piliot rules

May 5, 2021
Unprompted review
Avid Crafts logo

Reply from Avid Crafts

Clearly this review has been deleted and then reposted because you don’t like that I have so many wonderful supporters.
I will repost my answer.
This review is completely inaccurate.
You were banned from the my Facebook page for threatening behaviour which will not be tolerated.
Your posts were removed because the Facebook page is not a place for customer service enquiries as stated on our pinned posts.
Your posts were deleted mainly by you after you screen shot our replies.
You did not raise a PayPal dispute, I refunded you including a digital download product that we do not normally refund.
Your email was replied to within our 48 time scale which you didn’t seem to comprehend.
Please leave me alone.

Rated 5 out of 5 stars

Small business that delivers

Had some really lovely things from Abeygale & her Facebook lives are really useful & informative. Abeygale helped ‘save’ a lot of us crafters during the pandemic with her upbeat approach & enthusiasm

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

This is one of the friendliest

This is one of the friendliest, jovial groups I have ever been part of, Abbey is so kind and helpful passing on great tips and deals. I wish I had known of this group during the first Lockdown 👍❤️

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I found Abeygale’s Facebook page during the first lockdown and now I’m a firm follower! Always clear demonstrations and easy to follow patterns. Highly recommend!

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Company!

The SMALL team over at Avid Crafts are nothing but brilliant. They have time for all of their customers, and customers are treated as such.
Every item I have received from this company has been well packaged and arrived in good time, even during the Lockdown period.
I could not recommend them enough, and I will continue to use them for all of my sewing craft needs.
Abeygale runs the business in a friendly, legitimate, honest way, and I could not be happier to part with my money to this company!

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service and attention to detail

I have always had excellent customer service and any questions have been answered and nothing is too much trouble, the items are excellent and great value for money, I love the fat quarter club and eagerly wait for my fabric each month. 🤩

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

Great sewing group run by a lovely lady

Found Abey through my sister and her lives and support have helped keep me going through lockdown. Always cheery and happy it’s a small family run business where as a group everyone is very supportive and encouraging. Have ordered many times and items have always arrived safe and well packaged, can’t recommend enough for new sewers or experienced as she does some lovely projects

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

I found Abey and her site during first lockdown and have learnt such a lot from her. the Fat quarter club is amazing and her free Facebook sewalongs are always good fun and there is such a lovely community feel among all her supporters, Never had any issues with delivery and products are always of a high standard and an excellent price. Highly recommend.

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic family business

I have bought quite a few products over the past year all of which have been great value for money. As a member of the Fat Quarter Club also for the past few months I have NEVER been disappointed with what I have received if anything it keeps getting better.
With fantastic lives every week on Facebook I would highly recommend this small family business as they have always been happy to help.

May 5, 2021
Unprompted review

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