Whilst taking out this new policy I did at first find it a little daunting completing the questions, but as the process and questions continued it got easier. Would still have preferred a human voice... See more
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Review summary
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Good cover for the premium. Web site (forms) straightforward to complete but .... There's no list of info required before you start, so be prepared for details you've forgotten and allow time for r... See more
Good price, ability to drive other cars. On the negative side the closing time of 3pm for the phone line on Saturday was a problem for me. I think this is too early for a major insurance company on... See more
How to rate a company that gave very poor service and then gradually corrected it to exceptional service - 4* seems appropriate. This is too long a tale to write the details. I tried to make a withd... See more
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Company details
Written by the company
Aviva insurance, savings, investments and pensions. Get an online insurance quote now, from the official Aviva website
Contact info
United Kingdom
- www.aviva.co.uk
4.3
Excellent
62K reviews
Asks customers to review
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Competitive quote
Competitive quote and a speedy and straightforward process to activate motor insurance.
July 10, 2026
Quick and easy arranging car insurance
July 15, 2026
easy to use to get competitive price
good all round quote at competitive price and easy to follow website with options and payment
July 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had an issue with my NCD when…
I had an issue with my NCD when transferring from my previous company. It was hard to negotiate through the online portal and I was going round in circles. I spent days trying to resolve the issue. It was only when I insisted to deal with people that my problem was solved well done avo-team. However even then it took nearly a week and then I still received a warning note which must have crossed over after the problem was resolved. It w outdoor have been so much easier to have been able to speak to someone personally.
July 3, 2026
Reply from Aviva
Hi Marisa, thanks for sharing this with us here. We're sorry this wasn't as smooth as we'd have expected, but we appreciate your patience whilst the team go this sorted 🤝
If you need to contact us, you can get in touch with our team directly here 👉 https://www.aviva.co.uk/help-and-support/contact-us/
Aviva Social Team
Fantastic friendly service really…
Fantastic friendly service really chuffed with the car .
July 11, 2026
Quite easy to use website
Quite easy to use website, gave a reasonable quote for car insurance with a lot of things automatically covered , the excess in case if accident was not excessive, all in all I got a good quote . The only reason I gave 4 not 5 is because it's all on line and couldn't speak to a person
July 12, 2026
Absolute shambles
Absolute shambles.
My husband has been trying to claim his work pension since April.
Numerous phone calls result in nothing, no paperwork sent, despite assurances it would be.
No further forward after FOUR MONTHS.
How can a company be allowed to withhold someone's pension that they've worked hard for???
July 15, 2026
Unprompted review
Reply from Aviva
Hi Joanne, thanks for sharing this with us, we're sorry for the trouble your husband has faced with his Pension.
So we can help ensure he's in the best hands to investigate this further, please send us a private message on Facebook - just search Aviva in the Facebook search bar, and you’ll find our page. We’ll pick it up from there and help you get things sorted. Just provide the reference: 168123
You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/
Aviva Social Team
Very quick compared to some insurers.
Very quick compared to some insurers.
Fair price and good options.
July 14, 2026
Very competitive prices
July 13, 2026
I want to speak to someone as elderly…
I want to speak to someone as elderly and eventually managed it.!£
July 13, 2026
Most things straightforward and…
Most things straightforward and explained very well and online web very helpful
July 14, 2026
Recommended insurer
The company decided to insure my car despite a previous total loss. I am very grateful that I didn't have to look for other insurers.
July 13, 2026
Wrongly took £185 after cancelling policy
After cancelling my insurance they wrongly took out another payment and told me that it’s my fault and that I should cancel the direct debit with my bank. They won’t refund my money they said.
July 14, 2026
Unprompted review
Reply from Aviva
Hi, thanks for feeding this back to us, this certainly is concerning to hear. We'd love the chance to investigate this further, please get in touch with our team directly here 👉 https://www.aviva.co.uk/help-and-support/contact-us/
Aviva Social Team
Simple and quick way to purchase motor…
Simple and quick way to purchase motor vehicle insurance, and a great price too.
July 14, 2026
Be prepared
Phoned today about my pension and after 90 mins later and being passed around numerous departments, my head was frazzled, made to feel like I couldn’t touch my money and that’s why I was messed about
Shocking
July 14, 2026
Unprompted review
Reply from Aviva
Hi David, thanks for sharing this with us, we're sorry to hear about your experience.
This isn't to our usual high standards, if there's anything we can do to help, please get in touch with our team directly here 👉 https://www.aviva.co.uk/help-and-support/contact-us/
Aviva Social Team
Poor customer service
The amount of effort it took to insure my car was ridiculous. I was told that I would be phoned back in 48 hours maximum no call and I had to call them again, poor service although their price was good
July 13, 2026
Reply from Aviva
Hi Robert, thanks for feeding this back to us. We're sorry to hear things weren't at the standard we'd expect 🤝
We appreciate your review, and are proud to welcome you on board, we'll be there when you need us.
If you need to contact us, you can get in touch with our team directly here 👉 https://www.aviva.co.uk/help-and-support/contact-us/
Aviva Social Team
A great website and clear description…
A great website and clear description of each question.
Simple to use and a really good quote with so many relevant features.
July 13, 2026
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