AVS Fencing & Landscaping Supplies - Lewes Reviews 

221
TrustScore 5 out of 5

4.8

Southdown Works, Laughton Road, Ringmer, BN8 5PN Lewes, East Sussex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Always friendly and efficient nice team of people always choose good timber and quality is good.

Rated 5 out of 5 stars

I needed the materials for repair/replacement of our garden fence. I ordered what I needed on line and got it wrong. The guys at AVS Ringmer were very understanding, and organised the return and repla... See more

Rated 5 out of 5 stars

Excellent prices and service, as we have come to expect from AVS. This job was a little different, as the order was placed with the Rudgwick branch, but was fulfilled by their Lewes branch, which was... See more

Rated 5 out of 5 stars

First class communication. I had 2 emails, a follow up phone call to confirm date of delivery from Beverley & the driver, Vinnie, called to let me know he was on the way with my order. Ordering onli... See more


Company details

  1. Fence Supply Store
  2. Garden Building Supplier
  3. Landscaping Supply Store
  4. Lumber Store
  5. Paving Materials Supplier
  6. Railroad Ties Supplier

Written by the company

At AVS, we've been providing our customers with an excellent personal service since 1993. Whether you're in the Trade or embarking on a DIY project, we will have the supplies and advice you need to get the job done. Our popular Lewes branch started trading way back in 1998. Since then the Lewes team have been successfully serving customers in the South East, both Traders and DIYers.


Contact info

  • Southdown Works, Laughton Road, Ringmer, BN8 5PN, Lewes, East Sussex, United Kingdom

  • 01273 814567

4.8

Excellent

TrustScore 5 out of 5

221 reviews

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4.8

All reviews

(221)

407 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with the service

First time I've used AVS. Staff were all friendly and helpful and I was seen within a relatively short time of arriving. I wasn't made to feel any less as a 'DIY' member of the public rather than a tradesperson. Timber was of a good standard. When loading up my order the person checked the rails and only gave me ones that were straight, rejecting any twisted or bent ones.

June 20, 2022
Rated 1 out of 5 stars

Long delivery time, poor communications

Don’t bother with AVS Fencing if you need your order in a hurry or even with in a few weeks.
After placing an order online it took some 10 days for them to process the order only for them to inform me there were items not in stock. Then another two weeks and an email from me chasing the order. Out of stock at my local branch but in stock at their other branches. When questioned if they could get the items from other branches, they pretty much told me it wasn’t worth their bother. It took 4 weeks to get to this and if I hadn’t told them to cancel the out of stock items, i’ve no idea how long the remaining order would have taken. Appalling service. There are plenty of other suppliers around.

June 2, 2022
AVS Fencing & Landscaping Supplies - Lewes logo

Reply from AVS Fencing & Landscaping Supplies - Lewes

Please accept our apologies for your experience - the delay was casused by a change in policy to stocking Fence Post foanm - but this does not excuse the delays in communication. I will contact you via email with some suggestions to rectify the situation.

Rated 2 out of 5 stars

Very expensive compared to similar…

Very expensive compared to similar suppliers, staff not very helpful or very responsive with poor communication regarding delivery when ordering online and passed on to local depot.

May 19, 2022
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Reply from AVS Fencing & Landscaping Supplies - Lewes

Good morning Matthew,

Sorry to hear you are dissatisfied with your order online at AVS.

Rated 5 out of 5 stars

Quality all round

Fantastic service. The best prices around (that I could find), and good quality decking - not the cheap rubbish a lot of companies sell (for the same price). Very happy customer- will be ordering again soon..

May 14, 2022
Rated 4 out of 5 stars

Click and collect used

Click and collect used .
Only real issue was I had to call to ask when ready then told was ready a day ago . Not a problem but expected a text like screwfix/ wickes to say it’s ready .. Othewise friendly staff 👍

May 2, 2022
Rated 5 out of 5 stars

Product was very good but information…good product poor communication

Product was very good but information after order was bad not one e mail update. It took me to phone enquiries/sales to find out when delivery was due to change some items which were never acknowledged. However the guy on the enquiries/sales line was fabulous he corrected my errors in the order gave me the delivery waybill and told me when I might expect the goods. My local branch however when they did answer the phone were useless not trained properly and had no idea even when given all the information. Sorry have still given you 5 stars but you need to invest in customer management training and communication.

April 23, 2022
Rated 1 out of 5 stars

Don't Sell Things You Don't Have

Poor communication, sold me something they didn't have and then missed the delivery date for the alternative item.

April 23, 2022
AVS Fencing & Landscaping Supplies - Lewes logo

Reply from AVS Fencing & Landscaping Supplies - Lewes

We are sorry for the issues you experienced. All items on the website are available across our network and stock is listed per branch on our product pages. Our branches can arrange transfers where required and we will review this with the branch.

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