AVS Fencing & Landscaping Supplies Reviews 

6,270
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 409 reviews, reviewers overwhelmingly had a great experience with this company and appreciate the dedicated approach. Customers frequently praise the friendly and knowledgeable staff across the branches who always provide helpful advice, making every visit a pleasure. People also appreciate the competitive prices, the wide range of quality landscaping materials, and the prompt, efficient deliveries right to their gardens. However, some customers also noted occasional issues with delivery delays, communication hurdles, and occasionally receiving damaged or incorrect items. A few reviewers mentioned that the collection process can sometimes take too long or that staff availability during busy moments could be improved.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during every visit.... See more

Service

Customers had positive experiences with service, noting that staff members are consistently professional,... See more

Product

Customers consistently note positive experiences with product selection and availability, frequently... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently reporting prompt arrivals and helpful... See more

Price

Users describe positive interactions with price, consistently highlighting great values and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use AVS regularly as an individual gardener, actively landscaping and adjusting things. Will (mgr) and Dom (no.2) give excellent service and friendly as well. Phone S well as instore. The back up gu... See more

Rated 5 out of 5 stars

We've used Henfield branch the most over the last few years but have enjoyed using the other branches too 😊 Special mention to Klaus, Toni, Tom and delivery driver Sam who always look after us and t... See more

Rated 5 out of 5 stars

AVS supplied premium grade sawn Oak for me to make a pergola to my technical drawings. They machined the components accurately and it made it easy for me to assemble. The whole process from consult... See more

Rated 5 out of 5 stars

What a great find, did the sleepers that we needed and they didn't have a ridiculously high delivery charge. Delivered first thing on the day specified, they did ask if I wanted them the day before... See more


Company details

  1. Fence Supply Store
  2. Garden Building Supplier
  3. Landscaping Supply Store
  4. Lumber Store
  5. Paving Materials Supplier
  6. Railroad Ties Supplier

Written by the company

At AVS Fencing & Landscaping Supplies we've been providing our customers with an excellent personal service since 1993. Whether you're in the trade or embarking on a DIY project, we have the supplies and advice you need to get the job done, with expert staff in our 12 local branches and our own friendly delivery drivers.


Contact info


4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(6,270)

409 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a great find!

What a great find, did the sleepers that we needed and they didn't have a ridiculously high delivery charge. Delivered first thing on the day specified, they did ask if I wanted them the day before as they were in the area but sadly i couldn't make that delivery slot. Delivery guy was a complete diamond, hoisted the sleepers over and dropped them into the front garden, honestly couldn't have been happier.

Would definitely recommend this company and i will definitely be using again.

May 12, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I was travelling a considerable distance to look at their products so I phoned in advance and was told that the stock was there and it was fine to visit and be shown around. Half an hour later when I arrived, I was told they couldn't show me around because they didn't have enough staff that day - even though I pointed out that I'd phoned in advance and was told it would be fine. Very poor experience.

May 9, 2026
Unprompted review
AVS Fencing & Landscaping Supplies logo

Reply from AVS Fencing & Landscaping Supplies

We’re very sorry to hear about your experience. We understand how frustrating it must have been to travel a considerable distance after calling ahead, only to find that we were unable to assist you as promised.

While stock was available, we clearly failed to communicate the staffing situation properly and should have managed your expectations before you made the journey. That’s not the level of service we aim to provide, and we appreciate you bringing this to our attention.

We’ll be reviewing this with the team to help prevent similar situations in future. Thank you for your feedback, and again, please accept our sincere apologies for the inconvenience caused.

Rated 5 out of 5 stars

Ben is always easy and quick to deal…

Ben is always easy and quick to deal with. Helps with anything I’m unsure of also and protect and deliveries late always on point. Recommend very very highly. My only trusted fencing and sleeper supplier.

May 9, 2026
Rated 5 out of 5 stars

Prompt polite staff

Prompt got what I needed polite staff and helpful yard. in ascot I feel like you come out and yard workers disappear or too busy to help and send you to someone else takes a little longer and leave feeling frustrated

May 9, 2026

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